Business Management: Strategies for Information Communication Technology (original) (raw)

This is a case study coming from a student perspective and from a FedEx part-time employee perspective. The intended strategy of this case study is analysis of research and direct observation. This is a management type of case because it refers to Federal Express, a management solution provider, as one of the American’s great success enterprises, serving as a leader in the supply chain. This paper examines a new type of information system rarely described in the company literature, probably because very few such systems exist today. The system, which we have labeled as an organizational effectiveness system, is designed to ensure the health and well-being of an organization in an increasingly complex and turbulent world. Its purpose and net effect are to allow the organization to be flexible and responsive. PRISM, a system developed at Federal Express Corporation, is an imitable example of such a system. As an advanced multi-technology system, it includes core personnel functions, expanded personnel and organizational functions, and extensive external interface features. The PRISM system permits significant and constant interactions with all managers and all employees. This paper describes PRISM in considerable details as well as its impact and benefits. By extrapolating from the Federal Express experience, critical success factors are derived for the development and implementation of organizational effectiveness systems in other organizations (Palvia, 2005).

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