PATIENT SATISFACTION IN PRIVATE HEALTH FACILITIES OF KHOST PROVINCE (original) (raw)
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A Study to Find the Level of Satisfaction of Patients in Hospitals
2015
Patient satisfaction is deemed to be one of the important factors which determine the success of health care facility. The real challenge is not getting ready with mere requirements, but also delivers services ensuring good quality. Thus, there is a need to assess the health care systems regarding patient satisfaction as often as possible. Aims and Objective: To find the level of the patients' satisfaction in leading Hospital. Material and Methods: A randomly selected 100 patients were interviewed by using pre-structured questionnaires at the end of their consultation. Conclusion: According to patient's opinion, the study revealed that the degree of satisfaction was mild to moderate with respect to waiting time and availability of specialist in the hospital, which need to be further explored and corrected
A Study on Patient Satisfaction at Out Patient Department in a Private Hospital, Karachi.
ABSTRACT: Patient Satisfaction has emerged as an increasingly important health outcome and it measure all aspects of care provided in a hospital. The real benefit of Patient satisfaction survey is that it provides information about hospital performance. It serves as an indicator, and if the indicator is below the average level, it is signal as well as an opportunity to review practices and determine whether there is a need to make adjustments in current health care practices. A cross-sectional descriptive study was conducted in a hospital setting for the primary purpose of identifying patient satisfaction at various outpatient departments in a private Hospital, Karachi. During the survey period, a total of 140 patients /respondents (after obtaining their consent), were consecutively selected through a pre-tested questionnaire to evaluate their satisfaction with hospital services. Inclusion criteria were patients above 18 years, who returned to OPD after first check –up and visited as follow up treatment. Quantitative and qualitative methods were used for data collection. The methodology was participants’ questionnaire and observation. The sampling was done by convenience sampling method. Data were analyzed on Excel 2007 and interpreted by using frequency distribution (percentage method). The results of this study revealed that majority of the respondents were satisfied with the existing services provided by the outpatient department. Although only a small proportion of patients expressed dissatisfaction with services and care they received. Though, it also reported that there are certain areas which need to be improved like waiting time, the procedure for obtaining or recovering medical records, and shortage of medicines in the pharmacy and cleanliness of washrooms. Further studies are being recommended to support this study.
Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their needs. Patients' feedback can affect the overall quality, to improve organizational learning and development agenda and provide an opportunity. The aim of this study was to determine the patient satisfaction at Private hospital of Karachi for the in-patient departments. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient departments of selected Private hospitals of Karachi. Specially, the patients and their attendants' are very much satisfied from Patient ward services, Laboratories services, food services, reception staff services, welfare services & healthcare services provided by the hospitals to the in-patient departments, therefore, this shows significant impact on overall patients' satisfaction. The strengths of the healthcare organizations as highlighted by patients must be continuing. However, some services need more care and focus when overall planning & strategies' will be made for planning & managing the health care system.
Patient satisfaction is one of the most desired outcomes of health care and it is directly related with effective utilization of health service. The objective of the study was to find out the outpatients' satisfaction with health care services provided in the hospital. The cross sectional study was conducted on April 2013. Through stratified systematic random sampling technique, 776 patients were selected and interviewed at exit point using semi structure interview schedule. Out of the total patients, 63.9% were female and 36.1% were male. Majorities (45.5%) of them were of age group 20 to 39 years, 79.3% were married, and 15.2% were illiterate. Overall satisfaction level was 75.9% with mean score was 24.19 ± 2.92. Level of satisfaction was high: 764(98.5%) with access to care, 710(91.5%) with quality of care and 437(56.3%) with physical facility but low in 476(61.3%) with cost of healthcare and 394(50.8%) with courtesy of healthcare provider. Satisfaction level was significantly associated with availability of drugs and services in the hospital. It also had significant association with waiting time for showing report to doctor. Time taken for registration, consultation and investigations were not significantly associated with age, educational level, and socioeconomic status of the patients. Similarly sex, occupation and income of the patients had insignificant effect on the satisfaction. Thus, to make the service more responsive to the patient, the hospital management needs to improve the staff behavior, adequate supply of drugs and focus on reducing the waiting time.
Evaluation of patient satisfaction level in an outpatient department of Senahiya hospital
2015
This quantitative study was conducted with the aim to evaluate patient satisfaction level of outpatient health care service at Senahiya Hospital, in terms of accessibility of services, service delivery, and hospital environment. The study population was aged over 14 years, sample size was 100, and data was collected by self-administered questionnaire from 12th to 16th April 2015. Data was collected from patients who used the Hospital's services during the mentioned period. The result concluded that senahiya hospital patients are satisfied with 85%. Satisfaction for the three main variables of Accessibility of services is 83%, service delivery 93% and hospital environment 76%. Based on the result on patients hospital has to improve waiting time for scan and Echo services are not reasonable. Doctor's availability for consultation has to improve; ventilation and space area is not enough. Evidence from research proves that satisfaction level of patient are high and I advise that management to approach on weak areas to get maximum satisfaction. And maintain satisfied areas as well. Being good service provider requires repeated research often, which will help improve the quality of the hospital.
Effect of demographic characteristics on patient’s satisfaction with health care facility
vice quality in outpatient departments by analyzing outpatient satisfaction regarding waiting times, courtesy and interpersonal skills, , professionalism, access, coordination of care, education and information provision, emotional support, technical quality of care, and overall quality and satisfaction 3-7. Previous literature showed that older patients tended to have higher satisfaction scores in all respects 8. Educational levels of patients also found a contributor to patient satisfaction and those with no education or only primary education had higher satisfaction scores. Marital status was also a major contributor towards the satisfaction of patients with healthcare facilities and those married or cohabitating tended to have higher satisfaction scores, 9 but in another study those who were single or divorced had ABSTRACT Objective: To assess the patients' satisfaction level and effect of demographic characteristics on patients' satisfaction with health care facility in a tertiary care hospital. Methodology: This Descriptive Cross sectional survey was conducted from June through October, 2012 in Out Patients Department of Punjab Social Security Hospital (PESSI), Rawalpindi. Participants were interviewed by trained interviewers (students of 4th year MBBS class) using pre tested questionnaires. The patients were interviewed for their satisfaction and experience in the healthcare facility regarding interaction with doctors, paramedical staff, and facilities in the institution. Demographics like age, gender, educational status, marital status and monthly income were recorded. A five point scale of Strongly Agree (5), Agree (4), Uncertain (3), Disagree (2), and Strongly Disagree (1) was used. The percentage score was calculated for each patient and patient satisfaction was measured in terms of mean percent score. Results: In sample of 110 patients, age of patient showed significant (p-value = 0.033) relationship with satisfaction score, with maximum satisfaction level (79.86%) in older age patients of > 55 years. Gender and occupation of patient did not show significant effect on satisfaction score. The illiterate or less educated (p-value = 0.003) and married patients were significantly (p-value = 0.003) more satisfied. Patients with less monthly income were significantly (p-value < 0.001) more satisfied. Conclusion: Older and less educated patients with lower income bracket were more satisfied with healthcare facility as compared to younger, highly educated patients and having higher income levels.
World Applied Sciences Journal, (Iran), 2011
Abstract: Madina Teaching Hospital is attached Teaching Hospital of university Medical and Dental College, University of Faisalabad, which provides free of cost medical treatment of the patients. Quality care of patients means as patients who have the opinion that they are satisfied with the health services. This study explores how much the patients are satisfied with facilities given by the hospital as sample for the country. As health facilities, food, nutrition, sanitations and clean drinking water are the factors of Human Resource ...
An Assessment of Patient Satisfaction at a Secondary Level of Health Care Facility in West Bengal
IOSR Journals , 2019
Introduction : The expectations and demands of the citizens during crises periods from the health system are increased. The need for quality not only in the medical-clinical work of oncology patients but all the departments providing administrative or financial services is high and there are many factors that affect patients’. One of the most modern ways of investigating the quality of health care is the measurement of the patients’ opinion as users of services. Objective : To assess the level of satisfaction among patients who have utilized the O.P.D. services provided in the Secondary care level health institution and to determine the relationship between some socio-demographic factors and the level of satisfaction. Methodology : A health centre based observational study, cross-sectional in design, was conducted during July 2018 - Oct 2018. A Secondary level health care facility at Dist. Paschim Midnapore West Bengal, India was chosen for the study after simple random sampling of all secondary level health facilities at Paschim Midnapore district. New adult patients (18 years and above) attending OPD constituted the study population. A predesigned and pre-tested interview schedule was used to record information. Results : Overall mean satisfaction score observed in the secondary level health care facility to be 3.38±0.33. Regarding the various sub-scales of satisfaction, the following mean scores were observed: General satisfaction: 3.21±0.55, Technical Quality: 3.66±0.30, Interpersonal manner: 3.70±0.60, Communication: 3.17±0.51, Financial aspects : 3.00±0.64, Time spent with doctor:3.56±0.70, Accessibility and Convenience : 3.40±0.62). In the present study, highest mean satisfaction score was observed regarding interpersonal manner, while least was found regarding financial aspect in the secondary level health care facility.
International Journal of Advanced Research (IJAR), 2019
Introduction: In the modern open and multiple choices world, provision of high quality services and improvement of patients\' conviction are becoming a critical objective to avoid patients\' transfer to another health care provider. Thus, patients\' satisfaction becomes crucial to the long-term success and profitability of health care organizations. Objective: To explore satisfaction of patients with service quality in Al.ImamainAl.Kadimain teaching hospital by the use of serviqual model; and to identify factors that may influence this satisfaction, mainly patients\' characteristics & clinical setting. Method: This is a cross-sectional study with an analytic element, carried out in Al.ImamainAl.Kadhimain teaching hospital, Baghdad-Iraq; during period of March through April, 2017. It involved patients admitted to internal medicine, gynecology, and surgery departments of hospital. The study relied on conducting face to face interviews using SERVQUAL questionnaire. This tool assessed service quality in five dimensions(tangibility, reliability, assistance, safety, and empathy). Results: The study involved 400 patients. The majority of participants was women (61.0%), young (57.8%), housewives (56.0%) and did not complete secondary education level (≃80%). The overall service quality score was (4.237?0.649). The scores of various dimensions were: tangibility (3.751?0.709), reliability (4.386?0.775), assistance (4.348?0.810), safety (4.498?0.718) and empathy (4.204?0.850). Factors found to be associated significantly with patients\' satisfaction for services quality were education (p=0.003), occupation (p=0.004) and mode of admission to hospital (p=0.022). Conclusion: This study revealed that patients in Al.ImamainAl.Kadmain teaching hospital perceived service quality as satisfactory when estimated by SERVQUAL model. The dimensions which have relatively low scores are tangibility and empathy. Those patients who were satisfied with quality of health care services are more likely to advice other people to use hospital services.
World Applied Sciences …, 2011
Madina Teaching Hospital is attached Teaching Hospital of university Medical and Dental College, University of Faisalabad, which provides free of cost medical treatment of the patients. Quality care of patients means as patients who have the opinion that they are satisfied with the health services. This study explores how much the patients are satisfied with facilities given by the hospital as sample for the country. As health facilities, food, nutrition, sanitations and clean drinking water are the factors of Human Resource development and indicator for welfare state. In this study impact of medicine given in time by the nurse, environment of hospital, availability of food products supply, post-operative care facility and cleanliness has observed on patients satisfaction and quality of treatment. Also, evaluate the hospital care and suggest for the improvement of quality of care in this hospital as well as in Pakistan.