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by the Association for the Improvement of Mental Health Programmes. Methods This is an international multicentre cross-sectional study conducted in 25 hospitals across 11 countries. The research team at each study site approached a consecutive target sample of 30 discharged patients to measure their satisfaction using the five-item study-specific questionnaire. Individual and institution level correlates of 'low satisfaction' were examined by comparisons of binary and multivariate associations in multilevel regression models.
International Journal Of Community Medicine And Public Health, 2018
Many authors tend to have different perceptions of definitions of patient satisfaction. Jenkinson et al and Ahmed et al pointed out that patient satisfaction mostly appears to represent attitudes towards care or aspects of care. 6,7 While Mohan et al referred to patient satisfaction ABSTRACT Background: The concept of patient satisfaction in mental health services has eluded understanding in spite of large research body on this subject. Poor patient satisfaction leads to worse outcomes on psychiatric disorders. This study looked for social, demographic and clinical variables associated with patient satisfaction. Methods: 1100 eligible subjects were screened and then 519 alternate sample subjects were recruited for the survey based on the selection criteria. Social, demographic and clinical variables were assessed and PSQ-18 (patient satisfaction questionnaire) was administered to all subjects. Results: 453 (87.28%) patients reported satisfaction and 66 (12.72%) of patients reported being unsatisfied with the service provided. Four sub-scales "general satisfaction" (p<0.001), "technical quality" (p<0.001), "interpersonal manner" and "communication" were found to be associated with patient satisfaction while other 3 sub-scales ("financial aspects", "time spent with the doctor" and "accessibility and convenience") were not significantly associated with patient satisfaction. Conclusions: Both the technical and the interpersonal and communication skills of the doctor were important in determining patient satisfaction whereas the often believed variables like financial aspect and the time spent with the doctor did not affect patient satisfaction significantly.
Patient Preference and Adherence, 2014
The aim of our study was to identify patient-and care-related factors that are associated with patients' satisfaction with psychiatric hospital care, using a specific, selfadministered questionnaire based exclusively on the patient's point of view: the Satisfaction with Psychiatry Care Questionnaire-22 . Methods: This cross-sectional study was conducted in the psychiatric departments of two French public university teaching hospitals. The data collected included sociodemographic information, clinical characteristics, care characteristics, and the SATISPSY-22. A multivariate analysis using multiple linear regressions was performed to determine the variables potentially associated with satisfaction levels. Results: Two hundred seventy patients were enrolled in our study. Only one moderate association was found between satisfaction and sociodemographic characteristics: the personal experience dimension with age (β=0.15). Clinical improvement was moderately associated with higher global satisfaction (β=−0.15), higher satisfaction with quality of care (β=−0.19), and higher satisfaction with food (β=−0.18). Stronger associations with satisfaction were found for care characteristics, particularly the therapeutic alliance with all of the satisfaction dimensions (β, 0.20-0.43) except food, and for seclusion with global satisfaction (β=−0.33) and personal experience (β=−0.32). Patients with previous hospitalization also had a higher level of satisfaction with quality of care compared with patients who were admitted for the first time (β=−0.15). Conclusion: This study has identified a number of potential determinants of satisfaction. The therapeutic relationship and seclusion were the most important features associated with a patient's satisfaction. These factors might be amenable through intervention, which, in turn, might be expected to improve satisfaction, patients' management, and health outcomes in psychiatric hospitals.
Patient satisfaction with in-hospital psychiatric care
European Archives of Psychiatry and Clinical Neuroscience, 1989
Patient satisfaction with in-hospital psychiatric care in a community-oriented care organization was studied by means of a questionnaire mailed to a 1-year population of hospitalized patients. The response rate was 43.5%. The results showed that the level of patient satisfaction was high in some areas and low in others. It was higher with regard to staff-patient relationships, treatment programs and the physical environment of the wards, and lower in the areas of patient information, influence on management and design of treatment. Patients' ratings of the quality of different aspects of the treatment process were related to satisfaction. Patient satisfaction was also related to the level of global improvement. Male patients and older patients were more satisfied with the care received. No differences in patient satisfaction were found regarding diagnosis or length of treatment. Compulsorily admitted patients showed significantly lower levels of satisfaction in all areas measured, except for treatment design. It was concluded that there are some indicators of a decrease in patient satisfaction with inhospital psychiatric care, which might be associated with the changes towards a community-oriented psychiatric care organization.
Patient satisfaction with psychiatric outpatient care in a university hospital setting
Irish Journal of Psychological Medicine, 2013
ObjectivesTo measure patient satisfaction with psychiatric outpatient care in a university hospital setting. We wished to ascertain whether there was an association between increased patient satisfaction and background factors such as demographic details, diagnosis and patient preference for outpatient treatment in a hospital or a community setting.MethodsWe conducted a cross-sectional survey of individuals’ satisfaction levels with their outpatient treatment. Outpatients were invited to complete the Client Satisfaction Questionnaire-8 (CSQ-8), a well validated self-report instrument, along with some additional questions on their attitudes to the service.ResultsOne hundred and sixty-two respondents had a mean total CSQ-8 score of 26.7 (s.d. = 4.6) indicating a moderate to high level of satisfaction with outpatient care. Ninety percent of patients were satisfied with their psychiatric outpatient care. There were no significant sociodemographic or clinical associations with satisfacti...
Psychiatry Research-neuroimaging, 2018
BACKGROUND: Patients' perception of psychiatric healthcare is a critical indicator in measuring service quality. The aim of the study was to determine patient's level of satisfaction with the quality of health care delivered at the inpatient departments, and to identify the service quality factors that were important to patients. METHOD: The Satisfaction with Psychiatry Care Questionnaire-22 was administered to 125 consecutive inpatients with schizophrenia or schizoaffective disorder in a stable condition. Sociodemographic and background variables, illness and symptom severity, insight, social anhedonia, self-esteem, perceived social support, and satisfaction with quality of life were collected. RESULTS: Although the participants generally expressed satisfaction with the inpatient services, they indicated that the weakest aspects of the service were in the domains of 'personal experience', 'information' and 'activity'. Women were significantly more dissatisfied than men with 'staff', 'care', and by general satisfaction. Multiple regression analysis revealed that satisfaction with hospital health care was associated with five indicators: insight, satisfaction with physical health, self-efficacy, family support, and social anhedonia. CONCLUSION: Personality related factors rather than psychopathological symptoms were associated with a satisfaction with care of admitted patients with severe mental illness. These factors could be targets for interventions aimed to improve treatment and hospital services.
Level and determinants of patient satisfaction with psychiatric out-patient services, Muscat, Oman
International Journal of Mental Health, 2019
Recent advancements in biomedical care in Oman, a society in transition, has implied a move away from traditional methods of healing. Psychiatric services have now made their way into mainstream healthcare. However, along with the issue of social stigma, little information exists regarding satisfaction with psychiatric services in such under-researched populations. In order to lay the groundwork for an empirical approach to dispensing psychiatric services, this study aimed at measuring the level of service-related satisfaction and level of functioning among a systemic random sample of psychiatric outpatients. The second aim was to investigate the sociodemographic and clinical determinants of satisfaction across its various indices. This was a cross-sectional correlative study conducted over a 3-month period on 128 patients (18-60 years old) receiving treatment for at least six months from the psychiatric outpatient department at Sultan Qaboos University Hospital. Satisfaction was assessed by the previously well-validated Patient Satisfaction Questionnaire-18 (PSQ-18)-a self-reported measure covering domains of "general satisfaction," "technical quality," "interpersonal aspect," "communication," "financial aspect," "time spent with the doctor," and "accessibility and convenience." Participants ranked "financial aspect" as providing the highest level of satisfaction, followed by "interpersonal aspect," while "technical quality" and "accessibility and convenience" were endorsed the least. Using linear regression analysis we found that diagnosis (schizophrenia), education, and Global Assessment of Functioning (GAF) were the main predictors of the various satisfaction/dissatisfaction domains. This was the first ever study to examine the level and determinants of satisfaction among attendees at a psychiatric outpatient unit within the Arabian Peninsula. The present study could lay solid groundwork for benchmarking and quality assurance in the future.
Cureus
Patient satisfaction is now becoming the assessment criterion for the quality of health care services provided to patients with mental health issues; therefore, this study aimed to quantify patient satisfaction in the psychiatric outpatient department of Jinnah Hospital, Lahore, Pakistan, and assess the effects of sociodemographic factors and cultural and ethical beliefs on patient satisfaction. Methods This is a cross-sectional, observational study with a sample size of 386 patients, using a simple random sampling technique. Patients older than 14 years were included in this study. A questionnaire comprising demographics and cultural and ethical beliefs using the Cultural Attitudes toward Healthcare and Mental Illness Questionnaire, and satisfaction rates using the Psychiatric OutPatient Experience Questionnaire (POPEQ), was designed for the research project. Results The mean age ± SD was 31.2 ± 12.2 years. The POPEQ demonstrated a mean satisfaction score of 3.11 ± 0.90. The majority of the population considered stress (54.4%), family issues (33.4%), and medical illness (33.4%) as the cause of their mental illness. In comparison, the preferable type of treatment for most patients was medication (75.1%) and counseling (36.0%). Among socio-demographic characteristics, education was inversely related to satisfaction (p<0.01). The patients who believed medications to be their preferred treatment for their mental illness were most satisfied (p < 0.01). Conclusion This study demonstrates high overall satisfaction rates with psychiatric outpatient services. However, no significant association between sociodemographic characteristics and satisfaction levels was established except for the education status of the patients and their preferred method of treatment. The study did not reveal any influence of cultural beliefs on the degree of satisfaction of patients.
Patient satisfaction with hospital health care in psychiatry
2014
Background: The aim of our study was to identify patient- and care-related factors that are associated with patients’ satisfaction with psychiatric hospital care, using a specific, self-administered questionnaire based exclusively on the patient’s point of view: the Satisfaction with Psychiatry Care Questionnaire-22 (SATISPSY-22). Read this original research and sign up to receive Patient Preference and Adherence journal here: http://www.dovepress.com/articles.php?article\_id=18902