STRUCTURAL TRANSFORMATION THROUGH E-BUSINESS IN THE LOGISTICS INDUSTRY: THE CASE OF FEDEX CORPORATION (original) (raw)

Global Express Logistic Industry (GELI) at broader sense represents the multi-functionalist business model where express delivery, transport networking, logistic supply-chain and warehouse management consisted together. At present, globalization and e-business are outcomes of evolution of collaboration of corporation strategy that organizations can run multiple functions effectively under the umbrella strategy. The presence of FedEx in GELI was the outcome of globalization process. However, there were renowned express logistic and supply chain operators already struggling in business market. FedEx is listed as a pioneer company because of the outcomes of the trinity; strategy, ITC innovation and combating resources and skills in the sake of organizational development, although FedEx encountered unreliable threats and challenges happening in international business environment.

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The analysis and case studies of successful express logistics companies

International Journal of Value Chain Management, 2009

With the globalisation of world business, the border-crossing activities between organisations have substantially increased. Organisations not only need to handle supply functions, but also play a tremendous role in demand simulation through integration both inside the firm and outside with business partners and customers. Logistics has become more and more mature and sophisticated by taking on an external focus, incorporating suppliers and customers in the business processes, with all the supply chain functions integrated into a whole. By minimising the costs in the value chain or providing customised services, logistics acts as a major source of competitive advantages and profitability. To meet this goal, it would require the integration of activities to focus on customer-oriented measures. Customer service and logistics activities are a chain of interdependent activities that supplement each other to facilitate the flow of information, goods and cash within the value chain. The absence of one activity may imply some specific channels need to supplement another unit. Generally, this paper is to study the impact of corporate strategy, technology and customer satisfaction on the firm's performance, filling the gap of good customer service effects on long-term profits. Two international delivery providers, UPS and FedEx, are studied to realise the critical success factors of express logistics. His current research interests include the application of operations research techniques, particularly mathematical modelling and genetic algorithms, and integrated multiple criteria decision-making approaches in logistics/supply chain management, higher education and printed circuit board assembly.

The Battle for Value 2004: Fedex Corp. Vs. United Parcel Service, Inc

Darden Case No. UVA-F-1484, 2004

Abstract: Set in June 2004, this case invites the student to assess the financial performance of FedEx Corp. and United Parcel Service, Inc (UPS). The two firms have competed intensely for dominance of the overnight express package industry. This case is intended ...

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