Restructuring & Change Management Implementations in a Healthcare Center, Istanbul-Turkey (original) (raw)

Organizational Changes in a Public Hospital - a Case Study

Journal of Intercultural Management, 2012

The study attempts to identify the organizational changes in one of the independent public health care facilities in the context of organizational efficiency. The assessments were based on the technique of participant observation, analysis of hospital records and interviews with the management and employees. The results showed that the organizational changes carried out in the hospital after 2005 have significantly contributed to the increased level of organizational efficiency, manifested among other things in the greater availability and quality of services. At the same time it should be noted that the process was quite long (lasted almost 5 years) and extremely difficult due to numerous dismissals of staff accompanying organizational changes.

Implementing Management Tools in Turkish Public Hospitals

The government of Turkey has attempted to substantially improve the management of its public hospitals. However, an analysis of the performance of the quality certified hospitals finds only minor improvements. This study seeks to explain these disappointing results by interviewing 46 hospital managers and employees about the successes and failures of the management reform effort. The interviews suggest that traditional Turkish organisational culture often hinders attempts to decrease hierarchy, but, more positively, it also encourages the use of frontline teams and group rewards. Moreover, Turkey's hybrid system of allowing public doctors to maintain private practices has provided doctors with both the resources and the incentives to fight management reform efforts. Finally, organisational decentralisation in Turkey has evoked fierce political opposition, ironically even from many pro-modernising forces that fear it could increase the power of Islamic fundamentalists. Turkey's experience suggests a number of broader points about management reform in non-western societies. It suggests that decentralisation can often impede, rather than strengthen the other aspects of management reform; that a hybrid market organisation is often harder to move toward market efficiencies than a purely governmental one; and that national cultures should help guide the order in which reform tools are implemented. 1 ISO 9001 certification is most closely associated with 'quality management'. Although the distinctions are not always consistently followed in the literature, 'New Public Management' often connotes internal management reforms combined with a strong emphasis on market-like incentives and privatisation, while 'quality management' often connotes internal management reforms alone. The Turkish government has indicated that it hopes to eventually move its health sector toward vouchers and other forms of privatisation (i.e. toward New Public Management), but those major changes are well in the future. In the interim, it is trying to improve quality. 2 ISO certification criteria may in some cases understate the management tools that have been implemented by the certified hospitals because most of the certified hospitals have attempted to add additional management (i.e. quality) improvements beyond the ISO requirements. This would be of concern if we found major measurable efficiency and effectiveness improvements because then we would be unable to answer whether it was ISO 9001 or 'ISO 9001 plus some additional management tools' that caused the improvements. Because we do not find major improvements, any additions of yet more quality-oriented tools simply strengthen our case that implementation problems are at least a partial cause for the disappointing results. 3 The only study of the broad impact of recent management changes on Turkish hospitals is Ates (2004). However, the Ates study focuses on very different questions than does this study.

Transformational Management Properties among Managers of Private and Public Hospitals in Gonbad-e-Kavus City

Journal of Medicine and Life

Transformational management properties could make the weakest organizations strong with the right and efficient approach build. The aim of this study was to determine the transformational management properties among hospital managers in Gonbad-e-Kavus. In terms of data collection, the present study is an an applied research involving objective and descriptive-analytical surveys. The statistical population includes all staff hospitals that were selected randomly in Gonbad-e-Kavous city. The present study was performed including 7 hospitals and 346 respondents. Castiglion transformational management properties questionnaire (2006) was used to collect the required data, with Cronbach’s alpha coefficient (0.946). Based on the findings of the research, 67.3% (233 subjects) of the participants in the study evaluated the transformational management properties of the managers of the hospitals at a good level (with a score of 140. 76 ± 27.76), with Payambar Hospital having the highest (151.5...

Healthcare Transformation Through Change Management Process for Innovation

Advances in Intelligent Systems and Computing, 2018

This analytical survey-based article aims to explore options linked to the process of effective change management in a European public-sector healthcare organization. The aim of the research is to suggest collaborative innovative options combined with leadership solutions to effectively finalize corporate reformation process targeting the regions of Vaasa, Laihia and Vähäkyrö, (i.e., areas situated in the northern part of Finland). This reviewbased analysis offers multi-perspective approach by covering the knowledge linked to the concept of innovative healthcare business research in addition to highlighting the aspects of the ADKAR model as a prominent source to evaluate and highlight healthcare change management process by identifying the resistance points. The findings of the paper offer extensive foresight into the change management process to pinpoint the areas that require change management process improvements to harness the public-sector healthcare process reformers to rectify the change barriers in the light of respondent's experiences as well as the Health care change management model's recommendations to strengthen quality health and social care solutions.

Commercialization as a Recommended Approach to Hospital Restructuring Case Study of Łańcut Medical Center

e-Finanse

Our society is on the brink of health care system reorganization and implementation of new medical technology. Hospitals have to be a core component of the medical revolution so they have to be prepared for the upcoming leap in their development. If Poland wants to be a pioneer in providing new medical solutions, the current ineffective system has to be changed. The necessary action should be taken to deal with the financial problems Polish hospitals have faced for over 20 years. The current structure of hospitals - SPZOZ, is old-fashioned and cannot adapt to a turbulent social and economic environment. The hospitals should be commercialized and restructured. Being capitalized companies will give incentives and new tools to deal with financial problems.The article presents an example of the commercialized hospital in Łańcut. We make the observations that commercialization increases: a hospital’s profitability, its employment productivity, its capital investment spending and leverage...

Investigation of the Effects of the Health Transformation Program on Public Hospitals and Health Professionals (Research in Ankara Province)

Business & Management Studies: An International Journal, 2018

AIM: The aim of this study is to investigate the effects of health applications of the Health Transformation Program (HTP) on public hospitals and health professionals.MATERIALS AND METHODS: This descriptive and seeking relations study was conducted with the health professionals who were working in 4 public hospitals located in Ankara province. The survey was administered to 335 health professionals by using stratified sampling method. Frequency analysis, factor analysis, correlation, and regression analysis methods were used to analyze the data.RESULTS: Independent variables were infrastructure, health care delivery, and management. Dependent variables were digital displays and health professional variables. Two different regression models were developed. Multiple regression models which were designed for independent and dependent variables were statistically significant. Independent variables explained almost 14% of the total variance of the digital displays and 33% of the varianc...

Effects of reconstruction of health care on service delivery performance in Turkey: The Public Hospital Unions

Ankara Medical Journal, 2022

Objectives: In this study, the performance of 555 public hospitals was evaluated to research the impact of the Public Hospital Unions (PHU) practice applied in Turkey. Materials and Methods: Performance has two dimensions: efficiency and effectiveness. The scores obtained as a result of Data Envelopment Analysis (DEA) and Malmquist Index (MI) methods were taken as efficiency indicators. The degree of achievement of the targets was taken as effectiveness indicators, and the evaluation of effectiveness was performed by examining to what extent it has gotten closer to the targeted values on the Strategic Plans prepared by Turkey Public Hospitals Authority (TPHA). Results: According to the results of the DEA-VRS model, the percentage of efficient hospitals; was 69% in 2012,

Thoughts of Health Workers Related to the Organizational Changes of Turkish Health System

Sanitas Magisterium, 2016

The target of this study is to examine how the organizational changes of Turkish Health System are perceived by nurses, laboratory assistants, radiology experts and secretaries according to their seniorities. This study is investigated by means of a Relational Screening Model. In this research, an Accidental Sampling Model is used. The study reached 170 healthcare workers from different jobs who worked in the Central State Hospital in Tokat City and in total 150 people were included in 2014. The data of the research was counted via a two parted questionnaire. The first questionnaire is composed of gender, occupational satisfaction and occupational type. And the second one consists of Multi-Likert Testimony which is formed with questions (Totally Agree-Agree-Undecided-Disagree-Extremely Disagree) about the healthcare organizational changes. According to the results of the research, there is not a meaningful difference between the healthcare workers' gender and their thoughts about organizational changes. There is not a meaningful difference between the health workers' occupational satisfaction and their thoughts about the healthcare organizational changes. On the other hand, it is found that there is a meaningful difference between the health workers' seniority and their thoughts about the healthcare organizational changes and the specification and planning. And there is a meaningful difference between the healthcare workers' occupational types and organizational change need, planning, practicing, evaluating and philosophy of nurses. It can be said that in general, there is a positive approach towards the change. According to the findings of this study, there is a meaningful difference between planning and the needs of senior healthcare workers when all sub-findings of nurses' perceptions about the organizational change of healthcare workers are examined.

NEW PUBLIC MANAGEMENT APPROACH AND THE REFLECTIONS ON THE TURKISH HEALTH SYSTEM TRANSFORMATION

Perspectives on the state have changed as a result of the influences of neoliberal policies after 1980. Current understanding of regulatory and supervisory state seems to have shrunk the space for state actions and intervention. Also the new public management (NPM) approach has begun to rule over on the public administration field. The theoretical foundations of NPM come from the fields of economics and business administration and it is based on principles such as decentralization, limited government, accountability, effectiveness and efficiency. As well as many areas, NPM has also affected the health field and has directed the reforms in this area. In this respect private sector began to take a greater role in the production and delivery of health care and applications of autonomy and decentralization came to the fore. This process has also affected the Turkish health system as well as shaped the Health Transformation Programme published in 2003. Within this study NPM and its effects on health care system was explained. Than the effects of NPM on the Turkish health care system and how the Turkish health care system underwent this transformation programme was discussed. Keywords: New public management, Healthcare reform, Turkish health system, Welfare state.