Factors Influencing Overall Satisfaction of Middle Eastern Arab Patients in South Korea (original) (raw)
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Halal Food and Medical Tourism: Muslim Patients’ Experiences and Satisfaction in South Korea
Halal Food and Medical Tourism: Muslim Patients’ Experiences and Satisfaction in South Korea
This study examined the halal food services provided by South Korean health care institutions to patients from the United Arab Emirates and their companions. This study considered only patients who traveled for medical tourism. Semistructured interviews were conducted, and the primary topics discussed by participants were their experiences and the factors that affected their overall satisfaction. In February 2017, a chain referral sampling technique was used to recruit 15 patients/companions from the United Arab Emirates. To ensure consistency, an interview guide was used by the interviewer during the interview sessions. The participants were asked specific questions regarding their experiences with the food services, such as “How satisfied were you with the food services in the Korean health care institutions?” and “How was your experience with the food services in the Korean health care institutions?”. Recordings were transcribed into and analyzed in Arabic. All participants were males between the international age of legal adulthood and 49 years old. Notable gaps emerged following the analysis among the various levels of halal meal service provided to the participants by different Korean health care institutions. The following five levels were revealed by the analysis: the management of the Korean health care institutions did not understand the patients’ needs; Korean health care institutions addressed the situation and adopted a new halal food policy; the food offered by Korean health care institutions was not fully perceived as halal; the food offered by Korean health care institutions was not perceived as good-quality halal food; and the food was delicious, preferred, and trusted by the patients. In-depth consideration of the diversity of religious needs in different cultures as well as the availability of the means of meeting those needs in medical tourism destinations might help enrich our understanding of global medical tourism.
Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals
Muslim medical tourists' satisfaction is dependent on doctors and hospitals roles. Nurses' halal practices had no effect on Muslim medical tourists' satisfaction. Attitude mediates the effect of hospital halal practice and patients' satisfaction. a b s t r a c t This paper examines the factors affecting the Muslim medical tourists' satisfaction, and the role of their attitudes in shaping their clinical experience based on the expectation-disconfirmation paradigm. Data from a survey of 243 Muslim medical tourists who had received treatment from Malaysian Islamic friendly hospitals were analysed using the partial least squares technique. The findings provide evidence that Muslim medical tourists' satisfaction is dependent on the doctors' and hospitals' roles; whilst, the nurse's halal practice is not associated with it. The study also demonstrates that Muslim medical tourists' attitudes only play a mediator role between the hospital's halal practice and Muslim medical tourists' satisfaction. The research result provides useful information in understanding the critical halal practices and, more particularly, aims at helping Islamic hospitals offer quality healthcare services that suit the Muslim medical tourists' needs and, consequently, attracts the Islamic medical tourists.
African Journal of Biomedical Research - Scopus Q3, 2025
The tourism sector has been one of the important driving forces behind the economic development experienced in Turkey in recent years, thanks to the new employment opportunities it has created and the positive contribution it has made to the national income and balance of payments. This development that tourism has brought to the economy has subsequently led to an increase in interaction with alternative areas. Health tourism is one of the leading areas, especially because it is a high value-added and foreign exchange-earning service sector. The main purpose of the study is to measure the service quality in medical tourism and to examine the relationships between it and patient satisfaction. Especially with the developments in health tourism in recent years, there has been an increase in the number of tourists coming to Turkey for holiday in this concept. Turkey has become an important center in Europe in the field of health tourism due to both the service quality and the applied pricing policy. In this context, the main purpose of the study is to determine the relationships between the dimensions of service quality in medical tourism and the demographic characteristics of the patients. In the study, the importance-performance analysis method was used for measuring the service quality, and the surveys were conducted with the participation of patients applying to private hospitals and foundation university hospitals. This research, which was conducted with quantitative methods, was applied in 6 private Hospitals and 2 University hospitals, and data was collected from 427 patients using the survey technique. The survey results in our research show that health tourism patients in Turkey generally experience a high level of satisfaction. In particular, positive feedback was received in areas such as treatment services, hospital equipment and communication quality. Foreign patients from 24 countries participating in the research stated that they were highly satisfied with the medical services in hospitals, hospital equipment, communication of hospital staff (higher among Russian speakers than Arabic speakers) and hotel services they received. Turkey has competitive advantages in the world in terms of its health tourism-equipped facilities, trained human capacity, geographical location and the ability to provide services at affordable prices. This study only examined people who receive medical treatment. There is not enough work for thermal tourism, SPA tourism, and elderly tourism. Turkey does not yet have a sufficient share of the market in these tourism segments of health tourism. Therefore, the issue should be addressed with the coordination of the Ministry of Health, the Ministry of Trade and the Ministry of Tourism on health tourism and long-term strategies should be created.
Understanding Muslim Medical Tourists' Perception Towards Islamic Friendly Hospital
The aim of this study is to investigate the factors that influence to Muslim tourists' intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists' perception for Islamic medical tourism services in Malaysia, this study applied partial least square (PLS) technique to test the conceptual model. Data is collected using structural questionnaire from Islamic-friendly hospital in Kuala Lumpur. The sample included 238 effective Muslim medical tourists who had visited Malaysia. The results show that healthcare providers' behaviour, Shariah compliance practices, healthcare ethics and safety/security have a positive impact on attitudes and satisfaction. In contrast, healthcare ethics has no significant relationship with satisfaction, whilst, attitudes have a significant relationship with satisfaction. In addition, the results also revealed that attitudes and satisfaction have a significant impact on intention to revisit towards Islamic-friendly hospital. Malaysia needs to introduce and promote Islamic-friendly medical tourism services attracting more Muslim patients from different Muslim and non-Muslim countries. This study contributes a foundation for future research for Islamic-friendly medical tourism service delivery perception and expectations in the fast increasing medical service tourism industry.
Determining healthcare services satisfaction of foreign patients: A field research
European Journal of Environment and Public Health
The aim of the research is to measure the satisfaction of the patients receiving treatment within the scope of health tourism from the health services provided by the hospital, while receiving the service they need. In the study, a questionnaire consisting of eight socio-demographic questions and 19 questions about satisfaction with hospital services was applied. Within the scope of this study, data were collected from 296 foreign patients who applied to a public and to a private hospital in Trabzon. Descriptive statistical methods and univariate analysis (ANOVA) were used in the analysis of the data. It was observed that the patients were most satisfied with the spiritual or religious aspects (3.60±1.09) and the support and guidance (3.56±1.13). The least, they were satisfied with the value for the money they paid (2.91±1.42) and their compliance with their living standards (2.94±1.22). There is a statistically significant relationship between the general satisfaction level of the ...
2018
As a result of the South Korean government’s medical tourism strategies, the number of UAE inbound medical tourists have the highest annual increase rate among the Middle Eastern countries. The need for medical interpreters in such cases is inevitable, especially considering the languages spoken in both countries differs. The work of a medical interpreter affects patient satisfaction, quality of care, and the UAE patients’ revisit intention. However, there is a lack of literature that focuses on the role of medical interpreters for the Arabic-speaking medical tourists in South Korea. The purpose of this study is to assess the satisfaction and the experience of UAE medical tourists in South Korea who have used medical interpretation services.
This study has examined the effect of trust and religiosity on Islamic medical tourists’ attitudes, and consequently, satisfaction by considering age, gender, and education as moderators. A survey was undertaken of 227 Muslim medical tourists who had been treated in Islamic hospitals in Iran, and the data were analysed using partial least squares techniques. The results showed that although trust has a significant effect on Muslim medical tourists’ attitudes, religiosity has no significant effect. The relationship between attitude and satisfaction towards the Islamic medical treatment practised by the healthcare providers is also supported. Gender and education moderate the relationship between religiosity and attitude. In addition, education moderates the relationship between trust and attitude. The results of this research can provide useful insight into the needs of Muslim medical tourists, which would be useful for Islamic hospitals to provide higher quality healthcare services.
International Journal of Marketing Studies, 2014
Today, combination of medicine and tourism has turned into a new form of industry called health tourism. Health tourism industry has experienced a dramatic growth over the last decade. This industry is an opportunity for hospitals to extend their services to patients from other countries. The present study aims to identify factors contributing to the attraction of medical tourism along with ranking factors affecting customer satisfaction of Persian Gulf Countries .For this purpose, after studying the existing literature and matching the resulting data with the environmental conditions of the study six factors "the expertise and skill level of the hospital staff", "hospital facilities and equipments", "costs", "the way patients are treated by the staff and their relationship", "shared beliefs and values", "tourist and travel facilities" were determined and based on them questionnaires were designed and distributed to a number of patients of Persian Gulf Countries as well as the managers of the Razavi Hospital in Mashhad, where specialized medical tourism services are provided .Investigations indicated that from the viewpoint of both managers and patients, the most important factor affecting the attraction of the medical tourism of Razavi Hospital in Mashhad is the costs. These costs consist of medical expenses (such as hospital, medicine and tests costs), costs of travel and accommodation (such as hotel and guesthouse), transportation costs within the city and side expenditures (including visiting pilgrimage places and entertainment spots). Therefore, lowering the costs of medical treatments can be a strategy that the hospitals can benefit from in order to enter the medical tourism market.
Tapping into the emerging Muslim friendly medical tourism market: Evidence from Malaysia
Purpose – Emerging interest in medical tourism products offers a lucrative market and tremendous open doors for Malaysia in positioning itself as a Muslim preferred halal medical care center point. In spite of the tremendous capability of this industry, the Muslim friendly medical tourism practice is rationally new idea, with endeavors to clarify such tourism product is inadequate. The reason for this paper is to investigate the promoting Muslim friendly medical tourism market mechanism and its prospects and challenges. Design/methodology/approach – As the purpose of this study is to investigate the perceptions of the Muslim patient’s inspiration towards Muslim friendly medical tourism market mechanism in Malaysia. This study uses Structural Equation Modeling (SEM) technique for data analysis. The target population for this research comprised of the Muslim medical tourists coming to Malaysia seeking Muslim friendly medical tourism. A total sample size of 231 is gathered through non-probability sampling method during the period between July and December 2015. Findings – The outcome confirms that Muslim tourist’s perceptions play a critical part in travel intention to Malaysia for Muslim friendly medication. Along these lines, Malaysia needs to promote such medical tourism success with proper practice and services they offer to pull in more outside patients. Practical implications – Malaysia is a country that has long been a stronghold for Muslim leisure visitors. Differences in general and spiritual values raise challenges to Muslim friendly medical care services. A comprehensive research is required on the best way to advance and set up emerging Muslim friendly medical tourism market mechanism. Originality/value – Muslim friendly medical tourism is a rising advertising discipline. It is confident that the findings could expand information on Muslim friendly medical tourism service sector and improve providers' capacity to take advantage of the developing business sector, offering quality medical care services and opportunities that suit the Muslim patients' needs. In addition, it is essential that how to most ideal approach to outline Muslim friendly medical tourism market to make it more useful to various spiritual and religious accept.
Pilgrims satisfaction with ambulatory health services in Makkah, 2008
Journal of Family and Community Medicine, 2010
The main objective of this study was to assess the level and correlates of patients' satisfaction with ambulatory health services provided for pilgrims during Hajj period in 2008. Materials and Methods: This was a facility-based, cross-sectional study conducted in the Makkah region during the Hajj season in December 2008. A two-stage technique was used to select 500 patients from those who attended the ambulatory health services. One hundred subjects were selected by systematic random sampling (every fifth) from each of the five hospitals included in the study and asked to fill in a pilot-tested self-administered questionnaire. A total of 487 questionnaires were analyzed. Descriptive statistics and t-test, Mann Whitney test and ANOVA, or Kruskal-Wallis test was used as appropriate after checking for normality. Level of significance level was set to be <0.05 throughout the study. Results: From 478 subjects analyzed, 390 (81.6%) were man, 345 (72.2%) were married, 28.9% had either intermediate or high secondary school education, and 2.4% were skilled laborers. The total satisfaction score for health facilities was 20.45 + 4.03 of 25. The satisfaction scores were 20.15 + 4.7 of 25 for patient satisfaction with physicians and 21.35 + 4.5 for patient satisfaction with paramedical personnel. The overall satisfaction score was 61.5 + 4.5 of 75 points. There were significant relations between total satisfaction of health facilities with education level and with occupation (P = 0.012, 0.001, respectively). The total satisfaction of patients with physicians was significant only with education level. The overall satisfaction score had a significant relation with occupation (P = 0.03), but a borderline relation with the education level (P = 0.056). Conclusion: Satisfaction with ambulatory Hajj health services is acceptable. Some physicians and waiting area services need special attention to improve satisfaction levels with ambulatory health in the subsequent Hajj seasons.