original ) (raw )Capunzo, M., Polese, F., Boccia G., Carrubbo L., Clarizia, F., De Caro, F., “Advances in Service Research for the understanding and the management of service in healthcare networks”, in Gummesson, E., Mele, C., Polese, F. (eds), System Theory and Service Science.
Polese, F., Carrubbo, L., Bruni, R., Caputo, F., “Enabling actors’ viable behaviour: reflections upon the link between viability and complexity within smart service system” in Int. J. Markets and Business Systems, Vol.3, N.2, pp.111-119.
Caputo, F., Walletzky, L., Ge, M., Carrubbo L. "Combining the pillars of the Naples forum on Service: a multi-dimensional constructive tool”, in Gummesson, E., Mele, C., Polese, F. (a cura di), Service dominant logic, network & systems theory and service science.
Polese, F., Carrubbo, L., Caputo, F., Megaro, A., “Co-creation in action: an acid test of smart service systems viability”, in Exploring Services Science, IESS 2018, ed. Springer.
De Santo, M., Pietrosanto, A., Napoletano, P., Carrubbo L. – “Knowledge based service systems", in Gummesson, E., Mele, C., Polese, F. (eds), System Theory and Service Science: Integrating three perspectives in a new service agenda, Giannini, Naples, june 14-17, ISBN13: 978-88-7431-525-3.