User-Centered Design: A Strategy to Create Easy-to- use Banking ATM System Interfaces in Nigeria (original) (raw)
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User Interface Challenges of Banking ATM Systems in Nigeria
Academic Journal of Current Research (CIRD-AJCR), 2019
The use of banking automated teller machine (ATM) technological innovations have significant importance and benefits in Nigeria, but numerous investigations have shown that illiterate and semiliterate Nigerians do not perceive them as useful or easy-to-use. Developing easy-to-use banking ATM system interfaces is essential to accommodate over 40% illiterate and semiliterate Nigerians, who are potential users of banking ATM systems. The purpose of this study was to identify strategies software developers of banking ATM systems in Nigeria use to create easy-to-use banking ATM system interfaces for a variety of people with varying abilities and literacy levels. The technology acceptance model was adopted as the conceptual framework. The study's population consisted of qualified and experienced developers of banking ATM system interfaces chosen from 1 organization in Enugu, Nigeria. The data collection process included semistructured, in-depth face-to-face interviews with 9 banking ATM system interface developers and the analysis of 11 documents: 5 from participant case organizations and 6 from nonparticipant case organizations. Member checking was used to increase the validity of the findings from the participants. Through methodological triangulation, 4 major themes emerged from the study: importance of user-centered design strategies, importance of user feedback as essential interface design, value of pictorial images and voice prompts, and importance of well-defined interface development process. The findings in this study may be beneficial for the future development of strategies to create easy-to-use ATM system interfaces for a variety of people with varying abilities and literacy levels and for other information technology systems that are user interface technology dependent.
User Interface Challenges of Banking ATM system Interfaces in Nigeria
Academic Journal of Current Research An official Publication of Center for International Research Development Double Blind Peer and Editorial, 2019
The use of banking automated teller machine (ATM) technological innovations have significant importance and benefits in Nigeria, but numerous investigations have shown that illiterate and semiliterate Nigerians do not perceive them as useful or easy-to-use. Developing easy-to-use banking ATM system interfaces is essential to accommodate over 40% illiterate and semiliterate Nigerians, who are potential users of banking ATM systems. The purpose of this study was to identify strategies software developers of banking ATM systems in Nigeria use to create easy-to-use banking ATM system interfaces for a variety of people with varying abilities and literacy levels. The technology acceptance model was adopted as the conceptual framework. The study's population consisted of qualified and experienced developers of banking ATM system interfaces chosen from 1 organization in Enugu, Nigeria. The data collection process included semistructured, in-depth face-to-face interviews with 9 banking ATM system interface developers and the analysis of 11 documents: 5 from participant case organizations and 6 from nonparticipant case organizations. Member checking was used to increase the validity of the findings from the participants. Through methodological triangulation, 4 major themes emerged from the study: importance of user-centered design strategies, importance of user feedback as essential interface design, value of pictorial images and voice prompts, and importance of well-defined interface development process. The findings in this study may be beneficial for the future development of strategies to create easy-to-use ATM system interfaces for a variety of people with varying abilities and literacy levels and for other information technology systems that are user interface technology dependent.
International Journal of Scientific & Engineering Research, 2018
Banking automated teller machine (ATM) technological innovations in Nigeria have significant importance and benefits. However, illiterate and semiliterate Nigerians, representing about 40.33%, do not perceive them as useful or easy-to-use. ATM user interface systems design processes failed to center on knowledge and understanding of user-feedback or around the users' cultural backgrounds and literacy levels. The purpose of this case study was to identify the role user feedback plays in the development process of creating easy-to-use banking ATM system interfaces in Nigeria. The technology acceptance model was adopted as the conceptual framework. One organization in Enugu, Nigeria was used for this study's population. Data were collected through semi-structured, in-depth face-to-face interviews with nine banking ATM system interface developers and the analysis of 11 documents. Findings from the participants were validated through member checking. One major theme that emerged through methodological triangulation was: importance of user feedback as essential interface design, that encompass four important components: (a) user feedback through audio and video records at ATM service point, (b) user feedback through help desk services, emails and phone call, (c) user feedback through administration of questionnaires, and (d) through evaluation of system traffic. The findings in this study provide direction for the future development of strategies to create easy-to-use ATM system interfaces for people with varying abilities and literacy levels and for other information technology systems that are user interface technology dependent.
International Journal of Engineering Science and Computing, 2018
Banking ATM interfaces that are perceived as useful and easy-to-use are key enablers in the effort to adequately cater for the illiterate and semiliterate users. Despite the significant importance of banking ATM technological innovations in Nigeria, written language level used by software developers in their design is one of the major factors that affect easy-to-use ATM system interfaces. ATM system interfaces have failed to cater for the illiterate and semiliterate Nigerians, representing about 40.33%, who do not perceive the ATMs as useful or easy-to-use. ATM interface design strategy, especially in the context of well-defined software development process, is key in overcoming these barriers. This case study was to identify strategies used by software developers of banking ATM systems in Nigeria to create easy-to-use banking ATM system interfaces in Nigeria. The technology acceptance model was adopted as the conceptual framework. Semi-structured and in-depth face-to-face interviews were conducted with nine banking ATM system interface developers form one organization in Enugu, Nigeria, and the analysis of 11 documents. Findings were validated through member checking. One major theme that emerged from data analysis was the importance of well-defined interface development process, that encompass the use of: (a) Software Development Life Cycle, (b) well-defined system design process, and (c) old system and new system analysis requirements to create desired system.This study's finding may equip interface developers with strategies to make tremendous impact on other services that require easy-to-use system interfaces.
Journal of Information Engineering Application , 2018
The existing banking ATMs in Nigeria do not adequately cater for a variety of people with varying abilities and literacy levels despite the significant importance of ATM technological innovations in Nigeria, especially in the banking sectors. Illiterate and semiliterate Nigerians, representing about 40.33%, do not perceive the ATMs as useful or easy-to-use. The purpose of this case study was to identify strategies used by software developers of banking ATM systems in Nigeria to create easy-to-use banking ATM system interfaces in Nigeria. The technology acceptance model was adopted as the conceptual framework. One organization in Enugu, Nigeria was used for this study's population. Data were collected through semi-structured, in-depth face-to-face interviews with nine banking ATM system interface developers and the analysis of 11 documents. Findings from the participants were validated through member checking. One major theme that emerged from data analysis was value of pictorial images and voice prompts in interface design, that encompass the use of: (a) pictorial images, and enhanced voice prompts with short transaction cycle, (b) voice feedback in users' own language, (c) text-free user interface and extensive use of hand-drawn, and (d) graphics /imagery and voice as inputs. Strategies illustrated by the findings from this study may serve as a basis for positive economic development and social change in this area and may advance the use of other technology outlets that require easy-to-use system interfaces.
A User-Centered Framework for the Design of Usable ATM Interfaces
Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems in the Automated Teller Machines (ATM) are not an exception to this problem. In order to improve and ensure the usability of the user interfaces of software in this domain, several user-centered design methods and techniques were analyzed and applied to formulate a framework for guiding a design process. The paper provides an analysis of a variety of methods used in the self-service technologies domain and by formal design methodologies; for instance, the standard ISO 13047. In addition, the article describes the process followed to select the most appropriate user-centered design methods that fit the specific ATM domain. This analysis includes surveys and expert judgment, conducted with ATM and usability experts, which show a correct selection of the methods.
Developing an ATM Interface Using User-Centered Design Techniques
Lecture Notes in Computer Science
ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users' interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.
ATM Interface Using Culture Empowered Low Literate Users
2022 International Conference on Data Analytics for Business and Industry (ICDABI), 2022
The utilization of banking robotized automated teller machine (ATM) mechanical advancements has huge significance and advantages in Pakistan, however unskilled and semi-literate Pakistanis addressing about 40.33%, don't see them as valuable or simple to utilize. The motivation behind this contextual analysis was to distinguish procedures utilized by interface developers of ATM frameworks to make simple-toutilize ATM interfaces for Pakistani people. One association in Pakistan was utilized for this current investigation's populace. Information was gathered through semi-organized, inside and out interviews with nine financial ATM framework interface engineers and the investigation of 11 archives. Discoveries from the members were approved through part-checking and hierarchical records. Through methodological triangulation, one significant topic arose: the client-focused we need to incorporate five important parts: (i) client-focused plan measures, (ii) significance, comprehension of the social foundations and education levels of clients, (iii) plan dependent on information and clients' requirements, (iv) understanding the objective of clients. (v) straightforward, easy to use, and simple to utilize the plan. These discoveries in this investigation give guidance for the future advancement of procedures to make simple-to-utilize ATM framework interfaces for individuals with shifting capacities, proficiency levels and other data innovation frameworks that are UI innovation subordinate.
International Journal of Industrial Ergonomics, 2005
This study looks at the attitudes towards automatic teller machines (ATMs) and alternative ATM interfaces (a speech-based interface and an icon-based interface). The semi-literate sample of 62 black, urban, bank account holders is compared to a literate sample of 68 urban, bank account holders. Comparisons are made between the semi-literate and literate groups on ATM use, general attitudes towards ATMs, ATM problems, attitudes towards a speech-based ATM alternative interface and attitudes towards an icon-based alternative ATM interface. Generally, the literate sample had more negative attitudes towards ATM use and had experienced a greater number of problems with ATMs when compared to the semi-literate sample. Overall, both groups showed a tendency to prefer the icon-based alternative ATM interface to the speech-based alternative interface and the traditional text-based ATM interface.The study looks at the attitudes of potential users to alternative interface designs (speech-based interfaces and icon-based interfaces) for public-use technology such as ATMs. The results of the study should provide some valuable insights for designers of public-use technology by suggesting which alternative interface would be most preferred by potential users, particularly those users with only partial literacy levels.
2011
Improvements in bandwidth and computing led towards a growth of technological solutions in services. Also, users developed expectations and skills in their interaction with technology. Despite web and mobile technology makes available a great deal of advanced and engaging apps (e.g., social and geo-localized), less-sophisticated and appealing systems (e.g., automatic teller machines, ticket machines) still represent the most widespread contact points between organizations (e.g., banks, transportation companies) and their clients. In this scenario banks are challenging a service innovation by introducing new services in their ATM. However, this increase in services does not seem to match an appropriate level of usability and user experience. The present work investigates the relation between usability and user experience in kiosk through a usability evaluation and a further redesign process for an ATM of an Italian major bank. The redesign process, centered on the users needs, was aimed to solve usability issues and enhance the effectiveness of the system and the overall user experience 1) by operating major changes in the original structure and 2) by introducing new profile-based functions. In order to test the effectiveness of design hypothesis, a prototype was developed and tested with a sample of users.. Result showed an enhancement of user satisfaction and a reduction of the error rate mainly due to the introduction of profile-based functions.