Service Quality and Customer Satisfaction of Electricity Distribution Company: A Study of Olumo Business Hub, Abeokuta, Ogun State (original) (raw)

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SURVEY ON CUSTOMER SATISFACTION OF IBADAN ELECTRICITY DISTRIBUTION COMPANY, ILE-IFE BUSINESS HUB

International Journal of Advanced Academic Research , 2022

The study identified the modality of paying electricity bills at Ibadan Electricity Distribution Company; it determined the extent to which customers are satisfied with electricity supply by IBEDC and also investigated the level of consumer expectations on the quality of IBEDC service in Ile-Ife. These were with a view to providing information on customer's satisfaction in Ibadan Electricity Distribution Company. The study adopted descriptive survey design. The population for the study comprised all IBEDC customers in Ile-Ife Business Hub. The sample for the study consisted 200 customers selected using stratified sampling techniques. From the seven (7) exiting service hubs in Ile-Ife, four (4) service units were randomly selected which include

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