Quality Analysis of Service Program Services National Health on Satisfaction Patients in Public Hospital Mimika District Mimika (original) (raw)
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Public Health Center as public service institutions in providing health services are required to prioritize quality services and increase customer satisfaction. The Public Health Center is the spearhead of health services at the lower level in which services are organized so that they are easily accessible and easily accessible by the whole community. The purpose of the study was to determine the relationship between the quality of health services in the dimension of empathy with patient satisfaction at the Lepo-Lepo Health Center in Kendari City in 2021. The type of research used was an analytical survey with a Cross Sectional Study approach. The population in this study were 448 patients. The sample size of this study was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. The results showed that there was no relationship between empathy and patient satisfaction in health services at the Lepo-Lepo Public Health Center, K...
Service quality dimension covering reliability, responsiveness, assurance, empathy, and tangible is the ultimate goal a public hospital should achieve as organization productivity though patients’ satisfaction. This study investigated the influence of service quality on patients’ satisfaction of Dr Syaiful Anwar Hospital in Malang, East Java, Indonesia. Assigning 50 patients hospitalized during the research, this study collected data using questionnaires, interview and document analysis and used SPSS 17.0 as a tool of analysis. Findings of t-test showed that variables of quality service gave positive effect on patients’ satisfaction, each of which is: Assurance (46%), Reliability (34,3%), Tangible (42%), Responsiveness (67,1%), and Empathy (43,3%). Determinant test showed all variables affected 46.1% (R² = .464) on public satisfaction and responsiveness performed the most dominant effect on patients’ satisfaction to 67.1% based on beta test.
Quality Control of Health Services with Patient Satisfaction in Puskesmas Wania, District of Mimika
https://ijshr.com/IJSHR\_Vol.3\_Issue.3\_July2018/IJSHR\_Abstract.0012.html, 2018
Background: Public health centre as a first-rate health facility for patients. Satisfaction factors considered by the customer in assessing a service, namely timeliness, reliability, technical ability, technical competence, service access, service effectiveness, staff relations, efficiency, service continuity, security and convenience. Patient satisfaction at Wania Health Center is a problem in service that has not been optimal. Research Objective: This is to know the Quality of Health Service Relationship with Patient Satisfaction at Public health centre Wania of Mimika Regency Methods: Observational analysis with cross sectional study design. The study was conducted in May - June 2018 at Wania Health Center with the population was visiting patients and as many as 860 samples. Data were obtained using questionnaire and analyzed using chi square test and binary logistic regression. Result of research: There is service quality relation based on technical competence (p-value 0,000, RP: 1,763 (1,520-2,046) access to health service (p-value 0,017, RP: 1,970 (1,706-2,274), effectiveness (p-value 0,013; RP: 1,966 (1,691-2,295), relation with officer (p-value 0,000, RP: 3,636 (3,160-4,185), efficiency (p-value 0,000, RP: 1,865 (1,612-2,158), service continuity RP: 2,311 (2,002-2,668), security (p-value 0,000, RP: 2.078 (1,801-2,397) There is no relationship of service quality based on convenience (p-value 0.654; RP: 1.056 (0.868-1.285) with patient satisfaction at Wania Health Center Quality of service based on relationship with officer and service continuity has dominant influence with patient satisfaction at Wania Health Center.
Journal of Health Education, 2019
Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said very satisfied and 80% satisfied; in terms of the dimension of assurance, 90% said satisfied and 10% unsatisfied; in terms of the dimension of responsiveness, 10% said very satisfied, 80% satisfied and 10% less satisfied; in terms of the dimension of tangible, 90% said satisfied and 10% less satisfied. the aim of this study is to identify the association between dimension of health service quality and patient satisfaction in Maternal…
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This research aims to examine and explain the effect of service quality on patient satisfaction at the Pandere Public Health Center, Sigi District. The research method used is explanatory research. The population of this research was all patients who had been treated during 2020, while the sample was 88 respondents. The sampling technique used the Slovin technique. The data analysis method used multiple linear regression with IBM SPSS Statistics version 25 software-assisted. The results of the partial statistical test of service quality variables consisting of Reliability (X 1 ) and Assurance (X 3 ) have a significant positive effect. In comparison, the Responsiveness (X 2 ), Empathy (X 4 ), and Tangible (X 5 ) variables have no significant effect on patient satisfaction. Simultaneous statistical test results show that service quality has a positive and significant effect on patient satisfaction.
Advances in Social Sciences Research Journal, 2017
Health development aims to provide the widest opportunity for the community, and the government has also provided some means or health facilities that can be used by the community in order to Obtain optimal health status and it is manifested Among other things by building health centers throughout Indonesia, This study aims to identify and evaluate the quality of health services performed by health workers to the satisfaction of Patients undergoing treatment at the health center Genyem. This study to analyze the description of the variable quality of services that include: physical evidence, Reliability, Responsiveness, Assurance and Empathy at the health center in simultaan Genyem and partially significant to satisfaction of Patients in health centers Genyem. The Data in this study were Directly Obtained by distributing questionnaires that have been provided. Multiple linear regression analysis to control classical assumption (normality, autorelation and multikolioneritas) Became the main models chosen in research, having escaped the validity and reliability of the instrument can be concluded: 1. Quality of service include: physical evidence, reliability, responsiveness, assurance and empathy in health center Genyem got good perception of the patient; 2. Variable physical evidence, reliability, responsiveness, assurance and empathy simultaneously (together-the same) Significantly Affects patient satisfaction; 3. Based on the SWOT analysis, found the barriers-barriers faced by PHC Chief and Health Officer in terms of improving patient satisfaction and Formulated a strategy-a strategy that can be applied to improve patient satisfaction.
The main purpose of this research is to know the impact dimensions of service quality (tangibles, reliability, responsiveness, assurance, and empathy) against patient's satisfaction. This research uses 224 respondents who were chosen according to some specified criteria in the patient room of Bhayangkara Bondowoso Hospital. This is descriptive, comparative, and associative research. Data collection method use questionnaire. The result by t test with the help of SPSS 26 software shows that the score is sig. 2 tailed variable tangibles 0.000 <0.05, variable reliability 0.000 <0.05, variable responsiveness 0.000 <0.05, variable assurance 0.000 > 0.05, variable empathy 0.000 <0.05. This t test shows that each variable tangibles, reliability, responsiveness, assurance, and empathy make an impact against patient's satisfaction. The result of the F test with the help of SPSS 26 software shows a significant score of 0.000 <0.05. This F test shows that all of the variable tangibles, reliability, responsiveness, assurance, and empathy make an impact simultaneously against elderly patient satisfaction.
Jurnal Ilmu Kesehatan, 2023
One significant effort to increase Indonesia's health sector competitiveness is to improve health services' quality. Efforts to improve the quality of health services are challenging because health services are carried out starting from the sub-health center, main health center, and hospital. These health facilities must provide full service to patients to feel well served. This study aimed to analyze the relationship between the quality of health services and patient satisfaction at the Labanan Public Health Center, Teluk Bayur Sub District, Berau Regency. This research method uses a quantitative descriptive-analytic approach with a correlational type of research. The data analysis technique uses the chi-square statistic test. This research was conducted at the Labanan Public Health Center, Teluk Bayur Sub District, Berau Regency, with a total sample of 124 respondents. The study results showed that 46 respondents (63.9%) stated that the service quality was excellent and satisfied with the services at the Labanan Public Health Center. In comparison, 23 respondents (44.2%) stated that the service quality was excellent and dissatisfied. Meanwhile, 26 respondents (36.1%) noted that the quality of service was not good. Still, they were satisfied with the quality of service at the Labanan Public Health Center. Twenty-nine respondents (55.8%) said the service quality was not good. From the results of statistical tests (p-value = 0.008 <0.05).
2017
Background: In the global era, that becomes indicators of succcess of health service is a inpatient satisfaction. Patient will fell satisfied if they gain the health service more than their hope. There are five indicators of inpatient satisfaction are reliability, tangibles, responsiveness, assurance, emphaty. Method: This research was the quantitative reserch with design cross sectional that has towards to know the influence of service quality perseption with inpatient satisfaction at Mayjen H.A Thalib Hospital Kerinci. Sample technique was propotional sampling, the samples were 95 respondens. Data were tested by chi-square test. Result: The result was the patient felt satisfied with the servis health that given from Mayjen H.A Thalib Hospital Kerinci, and there were influence between perseption of service quality dimensions of reliability, responsiveness, assurance andemphaty toward inpatient satisfaction with the p-value 0.000, in addition there was no influence between perse...
International Journal of Sciences: Basic and Applied Research, 2016
This research has a purpose to identify the effect of service quality with the indicators of: tangible, reliability, assurance, responsiveness, and empathy toward the satisfaction of the outpatients in Graha Spesialist of Provincial General Hospital DR. Mohammad Hoesin Palembang. This research applies a technique of Non-Probability Sampling. The numbers of sample are 100 respondents from the outpatients in Graha Spesialist of Provincial General Hospital DR. Mohammad Hoesin Palembang by an approach called accidental sampling. The data collecting was taken by a closed questionnaire method by using likert scale. Based on the findings of the research, it is known that there are several effects of service quality toward the patients’ satisfaction with regression equality as follow: Y = 0,152 X1 + 0,089 X2 + 0,337 X3 - 0,052 X4 + 0,328 X5. According to the statistical analysis data, the indicators of this research are valid and its variable is also reliable. The individual sequence of eve...