Quality management in a quandary -Daily News (Durban, South Africa (original) (raw)
Related papers
Quality management, problems and pitfalls: a critical perspective
International Journal of Quality & Reliability Management, 1996
... The Authors. Adrian Wilkinson, Manchester School of Management, UMIST, Manchester, UK. ... Many books champion the cause of quality management but few address its meaning or reflect on its practical implementation or social significance. ...
2017
In today’s world, it is evident that higher education is being driven by commercial rivalry; hence, quality has become a fundamental part of the daily activities of Higher Education Institutions (HEIs), which are mainly research, teaching and learning, and community service or engagement. HEIs, the world over, have a greater and more specific focus on addressing quality in service delivery as well as anticipating client needs and meeting them. Previous studies reveal that these concerns have led many HEIs to implement quality management to sustain quality and be ahead of their competitors; and Namibia is no exception. In an effort to maintain quality and provide better service to their stakeholders, many HEIs in Namibia have started to introduce quality management systems or quality assurance systems. Although previous studies have identified critical issues and concerns pertaining to quality management within academic organisations around the globe, not much research has been conducted on the Quality Management Practices (QMPs) of HEIs in Namibia at the time this study was conceived. This study was, therefore, designed to determine whether quality management processes at the Namibia University of Science and Technology (NUST) were implemented effectively - that is, in line with international best practices. The study further intended to find out what activities were missing and what could be done to enhance the quality of graduates in Namibia. A quantitative research design was adopted, although open-ended questions on the questionnaire were analysed using the qualitative data analysis method. Data for this study was collected from a sample of 23 staff members and 74 final year students from NUST. Findings from this study revealed that, although quality management is being practiced at this institution, there is need to strengthen the awareness among all the stakeholders, as well as maintain the active involvement of top management in quality management-related interventions. It was also established that serious attention should be given to monitoring and evaluation of implementation processes. The study also identified potential challenges that hinder effective implementation of quality management at the institution. Some of those challenges include inadequate human and financial resources, lack of awareness, lack of communication, lack of co- operation amongst various departments, lack of decision-making, lack of training and overlapping of regulations in quality management. The study recommends that the authorities at NUST should see to it that quality management practices are implemented at all levels and that all stakeholders are aware of the policies and procedures in place and are fully involved in their implementation. The study further recommends that the institution should strengthen communication with all stakeholders regarding the importance of and benefits of quality management.
Implementation of Quality Management
2012
Implementation of Quality Management: An Internal Marketing Perspective This book is a practical guide for scientific community and practitioners in the area of quality management. There has been a rising interest among academician and professionals in examining the applicability and usefulness of quality management methods in different sectors of the economy. Many organizations that have implemented quality management have achieved substantial benefits, but it is clear that implementation initiatives in some organizations have failed to live up to expectations. These mixed results point to a need to identify the factors that lie behind the success and failures of quality management programs. This book high lights the factors that promote successful quality management implementation in different organizations. It is for anyone who wants to improve their organizational process and productivity to enhance the overall performance of the organization. It is particularly significant for ...
A snap on quality management in Zimbabwe: a perspectives review
Annals of Management and Organisation Research, 2020
Purpose: The main objective of this article was to provide evidence concerning the level of Quality Management (QM) in Zimbabwe. Submitted evidence regarding QM in Zimbabwe will help organizations that want to implement QM systems. The results can guide government agents in making informed decisions towards QM systems implementation since very few organizations are officially quality certified. Research Methodology: The survey followed online search query on quality management in zimbabwe from journal articles, proceedings and institutional repository. 51 publications were selected and excel file was used to capture data and analyse. Results: The results expose that there was high interest in QM in 2014, 2015 and 2016. The results showed industries lack of capacity and resources, lack of skills and expertise, poor communication with stakeholders, poor raw materials, changing customer preferences, lack of top management commitment and costs of QM systems as key barriers to QM impleme...