E-Guidelines for the Effectiveness of E-Government Process (original) (raw)
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Every nation, organizations, business houses are trying to find the ways that will reduce their resource consumption meanwhile maximize the benefits to their citizens, clients, customers and others stakeholders. Use of information and technology has helped us to make our personal and professional life comfortable. Many countries, having accepted the capacity of IT in transforming the systems of governance and have adopted e-governance as the preferred model for delivering services to their citizens. Information Technology (IT) has become an obligatory part of our daily lives and we continue to rely on it increasingly as it takes a central space in both our personal and public sphere.
2014
Effective e-government is becoming an important aim for many governments around the world. Within this context this paper aims to review and reorganize the previous work about e-government such as: e-government definition, types, advantages and barriers to e-government. It provides essential background knowledge to the research subject, as well as highlighting the main concepts of e-government.
IGI Global eBooks, 2013
Information and Communication Technologies (ICTs) have a tremendous potential to improve the quality of people's livelihood in general and especially in the developing countries. They can boost business, support education and health systems and also enhance the governance that is a major and vital factor in the development process. It is commonly agreed that e-Government systems enhance governance, but, unfortunately, there is a lack of empirical evidence to build upon this hypothesis, which, legitimately, creates reluctance among key decision makers, slows down the dissemination of technology as a decision support tool and as development enabler/infrastructure and contribute to the very dangerous phenomena known as the digital divide. In the context of Fez e-Government Project, that is being led in Morocco, in a close collaboration with the municipality of the Moroccan city of Fez, authors have developed a pilot e-Government system that facilitates citizens' access to governmental information and services. From the outset of this 30 months project, the goal was to collect and analyze experimental data in order to see how the development/deployment of e-government systems impacted the governance process. This research has set up a methodology that emphasizes good governance at each step of an e-Government project and enables the researchers to continuously assess the outcomes of the resulting e-Gov system on governance. The ultimate goal is to reduce, as much as possible, the reluctance of politicians and decision makers and to contribute in the dissemination of technology for development purposes thru a scientific and proven methodology that systematically links e-Government outcomes to good governance attributes. In this chapter, authors present the main phases of this methodology and lessons learned during the e-Fez Project. This approach may benefit similar projects, especially in developing countries that are willing to create and deploy e-Government systems for the benefit of their citizens.
Developing a Successful e-Government
2006
e-Government presents a new and innovative approach to addressing traditional problems of government services utilising the Internet and WorldWide Web. This paper presents three perspectives of citizens, businesses and government to advance enabling the transformation to e-Government. The required skills for a successful e-Government are introduced. The paper addresses the challenges that need to be taken into account to facilitate the complex relationships between government and its constituencies to enable interaction, transaction and delivery of government services. An integrated approach to developing a successful One-Stop portal e-government is introduced including knowledge management and efficient personalised services. The Australian example of an integrated e-Government is presented. The practical challenges facing the implementation of e-Government and recommendations to overcome them to achieve a successful e-Government are introduced.
Chapter 1 E-GOVERNMENT – A ROADMAP FOR PROGRESS
2005
E-government can transform and improve the entire scope of administrative action and the political processes. So e-government is both, vision of a future government and the reality we have to live with today. Sketching a roadmap may give us indications where we are heading. To begin with, e-government is not an objective per se; more it has to be seen as means in organizing public governance for better serving citizens and enterprises. This makes service provision essential. Reflecting the viewpoints of individual citizens (or of companies) is an obligation. When looking from outside, portals and forms of service delivery become key success factors. Moving ahead implies having an integrated view, clear strategies and concepts that are both innovative and feasible. Two guiding visions will have strong impacts on developments. First, a holistic approach is necessary to create work-processes and work-situations, as they are highly knowledge-intensive and rely on close forms of interact...
Emerging Issues and Prospects in African E-Government, 2014
Governments are faced with a number of challenges that are due to the increase in the size of the population and the increase in demands from the population for efficient and effective access to services. While the needs of the citizens have evolved, government structures still reflect industrial-age organisational thinking based on a command-and-control model (Tapscott, 2010). In order to deliver services, substantial funding is required; at the same time, there has been a feeling that government has consumed too large a portion of the national income and that in general the payments made by the citizens have got to be curtailed. In this dilemma of being able to balance the supply and demand for services, government has looked at using ICT to modernise the service-delivery process. The South African government is using ICT to modernise its process; this chapter is an overview of the South African context.
The Future of E-Government: From One Stop Shop to No Stop Shop solution
Vol. 19 No. 3 MARCH 2021 International Journal of Computer Science and Information Security (IJCSIS), 2021
Purpose: The purpose of this study was to evaluate the potential trends and issues faced in the development and adoption of e-government systems and the impact this will have on the future of e-government. The aim was to evaluate the progression of e-government systems from the one-stop-model characterized by offering government services online to a no-stop-model characterized by innovative governance. This will be marked by the development of future software development model for e-government systems. Methods: An online desk research was conducted to identify secondary sources that outline the trends and issues faced by e-government systems. This will serve to inform any unmet needs and aspirations with existing models as well as opportunities and threats that should be anticipated in the design of e-government software models. Findings: The research identified that there is an overarching need to enhance the participation and integration of public service delivery to make the process seamless, personalized, and proactive to future trends, opportunities, and threats. Hence, feature driven model is presented as an effective model to spark the development to a no-stop-shop model for e-government systems from the prevalent one-stop-shop model. Conclusion: While there is a need for e-government systems to meet the functional objectives regarding offering public services, there is a need for the incorporated software model to future-proof the resultant e-government system to foreseeable and unforeseeable opportunities and threats.
E-GOVERNMENT CHALLENGES BARRIERS AND BENEFITS
This article it's presenting the citizens motives to choose the modern methods for delivering the governmental services (electronically/technologically) in replacement for old, traditional methods of delivering. Studies made until now are presenting factors that are related to the citizens decision making to consider and evaluate correctly the e-services that are been delivered through the new technological mechanisms. All points of view that have been taken in to consideration have at the base a combination of multiple models found it in the literature. The word is not changed by technologies or by the e-services delivered; it is changed by the people that are using it. The governments are investing huge amount of money in e-government and e-services programs that are not used by enough people.