Effective Doctor Patient Communication (original) (raw)
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A Cross Sectional Study on the Gap in Doctor - Patient Communication in a Tertiary Care Hospital
International Journal of Health and Clinical Research, 2021
Introduction: Effective doctorpatient communication is a central clinical function and the resultant rapport is the heart and art of medicine and a central component in the delivery of health care. This communication is essential in achieving the desired outcomes of treatment. A doctor's communication and interpretational skills encompass the ability to gather information in order to facilitate accurate diagnosis, counsel appropriately, give therapeutic instructions and establish caring relationship with the patients. Methodology: The study population was the people who consulted their doctors in the hospital for any illness of their own or their children. Informed consent was taken from the patients interviewed. Data was collected from a total of 448 patients who came for a consultation to the hospital.Results: The results of our study agrees with other studies that many patients are not satisfied with the consultation and that doctors fail many a time in adequately educating the patients and providing them better compliance. Nearly 25 percent of the patients complain that they are not satisfied with their consultation and couldn't build compliance with their doctors. Conclusion: The study concludes that many crevices in doctorpatient communication are left un-filled, making most of the patients not satisfied after their consultation with doctors.
DOCTOR-PATIENT COMMUNICATION IN HOSPITAL: AN EXPLORATION OF PATIENTS' EXPERIENCE
OBJECTIVE: To analyse the communication that is in practice in hospitals of Lucknow from the patient point of view`s. METHODS: A qualitative perspective using a hermeneutic phenomenological approach will be considered to be the most appropriate methodology for this study. The data is collected through personal in-depth interview. RESULTS: The data were analysed through demonstrating the response of respondent using phenomenological approach. The study suggested in contrast of literature that good communication skill of a doctor provide more satisfaction to the patient. They feel more satisfied when they friendly behave by the doctor. CONCLUSION: Patient wants more time from doctor`s side and the environment of hospitals should be hygienic and intermediaries do not practice misleading activities which hamper the process of diagnostics. IMPLICATION: From the future point of research, one can do the study on doctor patient communication from doctor`s experience perception about patient. Researcher can explore with more reliability and validity in their research using large number of sample. The possible limitation of the study is small size of the respondents, however we cannot generalize these thing to whole population, but it provide a small contribution to the doctor in their practices.
https://www.ijhsr.org/IJHSR\_Vol.6\_Issue.2\_Feb2016/10.pdf, 2016
Background: Doctors and patients, even if they come from the same social and cultural background, view ill health in very different ways. The challenge is how to ensure some communication between them in day-today patient care; the ultimate objective of any doctor-patient communication being an improvement in the patient's health and medical care. Aim: To study the doctor-patient communication and patient satisfaction. Objectives: 1. To assess doctor-patient communication. 2. To determine patient's overall satisfaction. Materials and Methods: A cross sectional study was done in an In-patient department (IPD) of tertiary care teaching hospital by interviewing patients. Statistical analysis was done by using SPSS 17 software. Results: Out of all participants, 28.7% said that the concerned doctor did not explain the cause of their complaints and 33% responded that the diagnosis was not explained to them by doctor completely. Conclusion: The findings of this investigation indicate gaps in doctor-patient communication which needs to be bridged as ineffective communication affects treatment outcome.
THE IMPORTANCE OF DOCTOR-PATIENT COMMUNICATION IN CLINICAL PRACTICE (Atena Editora)
THE IMPORTANCE OF DOCTOR-PATIENT COMMUNICATION IN CLINICAL PRACTICE (Atena Editora), 2023
Doctor-patient communication in the modern clinic is an essential element that permeates all stages of healthcare. This study highlighted the importance of building a solid trusting relationship and demonstrating empathy between doctors and patients, which are essential for effective communication. This communication goes beyond the simple exchange of clinical information, being essential at all stages of medical care, influencing diagnoses, treatments and the patient's experience. The pillars of this relationship are the building of trust and empathy, which improve the quality of service and shared decision-making. Communication is also linked to adherence to treatment, essential for therapeutic success. The text discusses cultural and linguistic barriers, time pressure and the complexity of information as challenges in doctor-patient communication. It concludes that investing in improving the communication skills of healthcare professionals and raising patient awareness is fundamental to promoting quality care in the modern clinic.
Journal of Medical Research and Health Sciences, 2019
Communication is the procedure of generation, transmission, or gathering of messages to oneself or another substance, for the most part by means of a commonly comprehended arrangement of signs. Communication skills are the tools that individuals use to evacuate boundaries and troubles to perform successful correspondence (are learnable, trainable, versatile simply like some other expertise). The objective was to assess the effectiveness of the communication skills system among consultants, physicians, registrars and medical officers with their patients in different units of medicine and surgery. Methods: It was a descriptive-analytical study in OFTH August 2010. (241) participants by simple random sampling. All patients attend the OFTH for their appointment and agreed to be included in this study. Whereas the emergent and urgent were excluded. Data were collected using small groups discussion and pre-tested questionnaires. Results: Many doctors know some information about Doctor-Patient Communication Skills but, they didn't perform it because of, the high frequency of patients in referral clinics. Doctors spent 6 to 10 minutes with 179 patients (74.3%), 11to 15 minutes with 46 patients (19.1%), 1 to 5 minutes with 12 patients (5%), 16 to 20 minutes with 3 patients (1.2%) and more than 26 minutes with one patient (O.4%). Patients' satisfaction; 205 patients are satisfied represent (85.1%), 36 patients aren't satisfied represent (14.9%). Those who aren't satisfied; 25 patients (69%) because of a short duration of the medical interview, 8 patients (22%) because doctors didn't mention the adverse effects of the drugs and 3 patients (9%) because doctors didn't mention the possible complications of the operation. Conclusion: Doctor-patient communication skills were done by medical officers, registrars, physicians, and consultants. They took a short time 6-10 minutes for the medical interview (74.3%), they didn't share information with their colleagues in the same unit by (46.5%) in 112 patients and didn't involve other health care professionals in patients' care by (62.7%) for 151 patients. Despite that, the patients' satisfaction was (85.1%
Medicinus
Introduction : Misperceptions between doctors and patients can bring negative impact for both the doctors and patients. Misperceptions may occur due to miscommunication during doctor-patient communication. Therefore, assessment during the communication process is necessary.Methods : This study was a descpritive study with qualitative approach. Checklist Calgary Cambridge Guide (CCCG) was chosen as instrument because it has been widely used in many country.The study was condicted in Polyclinic Internal Medicine of dr. Mohammad Hoesin Hospital due to its high patient load with various diseases that is suitable for doctor-patient communication observation. Subjects were six residents in the department. Observation was done during the communication process. Deep interview was then done to assess the resident’s knowledge and opinions in doctor-patient communication and barriers related to it. Results : Majority of the residents failed to do some points of the CCCG, which includes self in...
Communication Barriers Among Doctors And In-Patients In A Tertiary Care Hospital: A Clinical Audit
JPNR, 2023
Communication among patients and doctors plays an essential part in the development of a trustworthy and credible patient-doctor relationship. The primary objective of this audit was to determine positive interpersonal relationships, improve the comprehension of medical information, permit a more accurate assessment of patient's needs, perceptions, and expectations, and minimize the communication gap between physicians and inpatients in the hospital. Methodology: The study population consisted of 114 patients admitted to the medical ward of Federal Government Polyclinic Hospital, Islamabad. A self-structured patient satisfaction questionnaire" was employed for the audit. Results: The result from the first audit included 114 responses and that of the re-audit included 92. For the first item, 64% of patients expressed satisfaction with the doctors' counseling in the re-audit as compared to 55% in the initial audit. About 80 % of the responders felt that they were not informed about the side effects and symptoms of the medicines prescribed to them. The value for this item declined significantly to 57% after the re-audit. Conclusion: Our study concludes that minimizing the communication gap between physicians and inpatients in the hospital leads to high levels of improvement in the doctor-patient relationship and overall patient satisfaction.
Improving doctor-patient communication in a primary care setting
Romanian Journal of Medical Practice, 2019
Background. The benefits of effective communication include good working relationships and increased patient satisfaction. Effective communication can improve patient understanding of treatment, improve compliance, and lead to better health. Aim. This literature review was conducted to gather knowledge and concepts related to doctor-patient communication and how they affect patient satisfaction and perceived quality of medical services in primary care. Method. Various electronic databases were used to search for articles, including PubMed, Cochrane, Scopus and Google Scholar. The headings of related articles were selected, which were narrowed down before annotating the articles concerned. Results. All the reviewed articles showed that the community was positively related to patient satisfaction and perceived quality of medical services; in both extended and developing countries. Communication creates trust that helps an independent physician to provide the best care. Conduct more visits, visit patients, encourage follow-up questions after visits, actively listen to patients and begin conversations, you can significantly improve the level of communication, level of trust and level of help. Joint decision making leads to better management and better chances of adherence to treatment. Conclusion. Evidence suggests that a patient-centered approach with effective communication skills and trust leads to better management and increased patient satisfaction. This is associated with better adherence to treatment, better health outcomes and better perception of the quality of medical services.
Assessment of Doctor-Patient Communication Skills Omdurman Friendship Teaching Hospital (OFTH)
Communication is the procedure of generation, transmission, or gathering of messages to oneself or another substance, for the most part by means of a commonly comprehended arrangement of signs. Communication skills are the tools that individuals use to evacuate boundaries and troubles to perform successful correspondence (are learnable, trainable, versatile simply like some other expertise). The objective was to assess the effectiveness of the communication skills system among consultants, physicians, registrars and medical officers with their patients in different units of medicine and surgery. Methods: It was a descriptive-analytical study in OFTH August 2010. (241) participants by simple random sampling. All patients attend the OFTH for their appointment and agreed to be included in this study. Whereas the emergent and urgent were excluded. Data were collected using small groups discussion and pre-tested questionnaires. Results: Many doctors know some information about Doctor-Patient Communication Skills but, they didn't perform it because of, the high frequency of patients in referral clinics. Doctors spent 6 to 10 minutes with 179 patients (74.3%), 11to 15 minutes with 46 patients (19.1%), 1 to 5 minutes with 12 patients (5%), 16 to 20 minutes with 3 patients (1.2%) and more than 26 minutes with one patient (O.4%). Patients' satisfaction; 205 patients are satisfied represent (85.1%), 36 patients aren't satisfied represent (14.9%). Those who aren't satisfied; 25 patients (69%) because of a short duration of the medical interview, 8 patients (22%) because doctors didn't mention the adverse effects of the drugs and 3 patients (9%) because doctors didn't mention the possible complications of the operation. Conclusion: Doctor-patient communication skills were done by medical officers, registrars, physicians, and consultants. They took a short time 6-10 minutes for the medical interview (74.3%), they didn't share information with their colleagues in the same unit by (46.5%) in 112 patients and didn't involve other health care professionals in patients' care by (62.7%) for 151 patients. Despite that, the patients' satisfaction was (85.1%
Patient-Physician Communication: Challenges and Skills
2019
Introduction: The involvement in healthcare system encompasses the art of human interaction. Communication skills is considered “The Most Important Skill in Medicine”. Aim of Work: In this review, we will try to address different aspects of caregiver-patient communication and relationship. Methodology: A comprehensive and systematic search was conducted regarding aspects of patients-physician communication. PubMed and Google Scholar were the mainly used databases. Conclusion: Patients’ satisfaction is an indicator of adequate provider-patient relationship. In fact, patients’ satisfaction is regarded as the main criterion for determining the quality of therapeutic and health services. Adequate communication enhance patients’ satisfaction and outcomes. The patient-center approach focuses on the patient’s concerns, perspectives, and information needs.