Developing an outsourcing questionnaire: validation study (original) (raw)

Most developed countries have witnessed a sharp increase in outsourcing operations. These operations range from the service sector to manufacturing of various components such as automotive components. However, many organisations practicing outsourcing are failing to achieve their objectives for a number of reasons. In depth literature search has revealed that weaknesses in outsourcing operations are due to a large number of defects in aspects ranging from ‘order request’ to ‘invoice payment confirmation’. Analysis has shown that lack of quality in the outsourcing system is the predominant reason for weaknesses in the outsourcing operations. During the literature review, it was established that most of the data available on outsourcing was related to non-UK companies. In view of this information, it is crucial to develop a questionnaire to acquire information related to outsourcing from UK based companies. The Questionnaire is used to find out if any other newly generated problems ar...

Evaluation of Outsourcing Development in the Service Sector

Economies, 2021

The global pandemic has affected all sectors and disrupted not only supply chains but also had a particular impact on the range of services provided and the whole service sector. Outsourcing is used to adapt to business environment changes. However, in the scholarly literature, outsourcing of services is analysed as a complementary part of the manufacturing process—there is a lack of research on outsourcing in service companies. This article analyses the enablers of outsourcing in all service groups. The aim of the semi-structured interview was to determine not only the enablers, their significance in each WTO (World Trade Organisation) group of services but also the use of outsourcing in the provision of core and non-core services. The results of the empirical study revealed that outsourcing is increasingly used in the service sector; however, enablers vary depending on the provision of services, the nature of the service company’s activities, and the needs they meet, public or for...

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