A Collective Action In Indonesia Local E- Government Implementation Success (original) (raw)
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COORDINATION AND COOPERATION IN E-GOVERNMENT: AN INDONESIAN LOCAL E-GOVERNMENT CASE
2014
"The implementation of e-government systems often involves many different agencies and actors. Their different characteristics and the need to work together make the relationships between them complex. Coordination and cooperation have become important issues in harmonizing the many actors that support the implementation of e-government systems. This study examines how coordination and cooperation shape the implementation process of local e-government systems that may be acquired or developed internally. A case study of local egovernment systems implementation in Indonesia is presented and analyzed from the perspectives of coordination and cooperation between internal and external actors and agencies. Our findings suggest that dynamic coordination and cooperation have influenced the success of e-government systems implementation at local government (regency) level in Bali, Indonesia. The regency practiced coordination and cooperation, both vertically and horizontally, with central government agencies, other regencies, private companies, and with internal institutions. The ability of the regency to gain from these practices offers insights into e-government implementation for other local governments."
2013
Electronic government (e-government) has become an important issue for public administration worldwide, which is made possible by a combination of information technology (IT) and public administration changes. The main objectives of e-government are to alter the structure and process of government organisations to improve performance and increase citizens' access to government services online. However, many e-government implementations, particularly in developing countries, have resulted in failure caused by institutional, human, financial and infrastructure challenges that mostly result from a lack of resources, political commitment and poor maintenance. These commonly occur when government organizations try to sustain their e-government facilities alone. It is argued that an individual organization seldom has enough competence, resources and legitimacy to produce an innovation and commercialize it to a wider community. Consequently, organizations need to coordinate and cooperate to develop an innovation and rely on other actors to emerge and survive. This study draws on a social system framework from Van de Ven et al., (1999) to understand the case of e-government implementation and sustainable use within two local governments (Regencies) in Indonesia. The findings show that components in the social system emerge simultaneously within an e-government implementation and its ongoing, sustainable use. These components include: (1) Institutional arrangements that legitimate, regulate, and standardize the innovation. (2) The resources endowments of technology knowledge and skills, financing mechanism, and human competence. (3) Governmental activities in development and functioning of e-government and building resource channels; (4) Market mechanisms that change cultural norms, educate stakeholders and stimulate demand for egovernment products. All these components are made evident through the coordination and cooperation of actors involved in the social system that sustains the e-government implementation. Components of Van de Ven, et al.'s (1999) social system framework were adjusted and extended based on the findings of the study within the context of the public sector. This adaptation is based on the consideration that "the specific characteristics of an industrial infrastructure vary according to the technology on which it based" (Van de Ven, 2005, p. 367). The findings from the two Indonesian Regencies can be generalised to a broader population with some limitations. However, this in-depth study of the cases contributes valuable theoretical and practical knowledge to the community. The study findings show that the involvement of actors, such as employees, citizens, politicians, and businesses, are a major factor in the sustainability of e-government. Future research requires exploration of the roles of these actors to provide a broader perspective of their roles in e-government implementation and sustainable use.
2014 47th Hawaii International Conference on System Sciences, 2014
The sustainability of e-government implementation and use involve many actors. However, limited studies have addressed how actors play a role in the sustainability of e-government implementation and use in particular at local government level. This study uses social actor theory from Lamb & Kling [1] to explore the role actors play in the sustainability of e-government within two regencies in Indonesia. Social actor theory posits that the social actors play various roles to produce goods and services through interactions with other actors in various contexts both internal and external organizations. Our findings show that e-government implementation and use within local government was sustained by social actors that play roles across four dimensions; affiliation, environment, interaction, and identity. Our study contributes to better understanding of how social actors across internal local government hierarchies (users and implementers in the regency office, districts, and villages) and external local government (e.g. central government institutions, vendors, and citizens) play roles in sustaining egovernment.
E-government implementation and use within local government organizations is complicated by a number of institutional arrangements. Previous studies highlight that institutional arrangements influence the success and failure of e-government. While some studies claim that institutional arrangements constrain e-government implementation and use, other studies argue that institutional arrangements enable the implementation and use of e-government. Current findings show a lack of understanding of institutional arrangements in e-government implementation and use. Present studies also tend to simplify the government organization as a subject of institutional pressure. Through the lens of institutional theory, this study intends to explain how institutional arrangements emerge and influence e-government implementation and use within two local governments in Indonesia. The findings show that institutional arrangements (legitimacy, regulation, standards, and socio-economic environment) have emerged and significantly influence the implementation and use of e-government. These findings contribute to understanding of the influence of institutional arrangements in e-government implementation and use.
Failure of E-Government Implementation: A Case Study of South Sulawesi
2008 Third International Conference on Convergence and Hybrid Information Technology, 2008
This study analyzes several factors that contribute to the failures of e-government implementation in local government of South Sulawesi, Indonesia during 1996 to 2000. ITPOSMO model clearly shows significant gaps in all aspects of the case study. Three key points are also addressed as main obstacles for further egovernment development. The study ends up with recommendations as the solution for better egovernment implementation in the future.
Jurnal Studi Sosial dan Politik
The implementation of e-government is considered as one of the bureaucratic reforms in terms of improving local public services, in Indonesia itself we can trace starting from Presidential Instruction Number 6 of 2001 concerning Telecommunications, Media, and Informatics, until later Presidential Decree Number 20 of 2006 established the National Information and Communication Technology Council with the aim of accelerating the implementation of e-government. Although referring to the 2020 E-Government Development Index (EGDI) assessment survey issued by the United Nations every 2 years, it shows that Indonesia's position is ranked 88th, up from 107th in 2018, the digital divide and inequality of internet access in various regions are inevitable. Taking a case study of Cijantur Village, Rumpin District, Bogor Regency, in order to support digital village program, this study tries to see the extent of the effectiveness of the implementation of website-based E-Service by the local co...
Lessons from E-Government Initiatives in Indonesia
2009
Abstract E-government has accepted a considerable attention in last few years. Indonesia, like other counties, can take advantages of e-government initiatives, such as to improve transparency, control, and accountability towards implementation good governance. Initial observation through scanning of news on mass-media, similar phenomenon is also found in Indonesia. What are obstacles of e-government initiatives? Are there any best practices to eliminate the degree of the failure?
Journal of Governance
The Open Government Indonesia (OGI) action plan, provides a focus on strengthening public services and strengthening public information disclosure, as well as strengthening data governance, it can be facilitated by the presence of government base applications. The success in implementing e-government is the level of policy, fiscal support, and infrastructure. At the community level, although the implementation of e-government has opened up a large space for community participation in using civil rights through a variety of available channels, limited access is a major technical obstacle, supported by a lack of socialization, and application design that is not user-friendly. Initial findings explain that the collaborative process seems less-coordination, open government design has not been connected to the rules for implementing innovations in the regional government, the cause is the absence of commitment from regional heads and stakeholders, the gap between understanding and practical facts is still too wide.
Implementation of E-Government as a Public Service Innovation in Indonesia
RUDN Journal of Public Administration, 2021
E-Government implementation is the use of technology, information, and communication to realize more efficient and effective government practices in the process of implementing public services in order to facilitate public access to information and create principles of accountability, transparency and good public participation in the Indonesian government. This study aims to explain the implementation of E-Government in Indonesia which encourages the development of information and data systems and is adapted to existing bureaucratic processes. The method used in this research is qualitative research methods. The results showed that public service innovation organized by the government of the Republic of Indonesia was able to create relationships between elements in a country online, not inline, so that efficiency and speed in public services was not only a symbol but a reality.