Rebranding Italian Museums : the view from within (original) (raw)

Exploring museum marketing performance: a case study from Italy

International Journal of Marketing Studies, 2010

The public funding of museums should be linked to performance results in order to reward institutions that are more efficient. Performance measurement tools rely heavily on figures based on visitors numbers and tickets sold. In this paper an indicator is proposed, called PMMP (Performance of Museum as a Marketing Product) consisting of 4 dimensions derived from the four P's of marketing. The tool is applied to two art and archaeology museums, one private and one public used as case studies in this exploratory phase. Publicly managed facilities could be proving inefficient in performing high levels of marketing performance, thus reducing visitors numbers. The subsequent revenues decrease makes it difficult to preserve the facility without asking for more public money. The simultaneous reduction in public funding asks for some criteria of selection and the indicator could be also useful as a checklist in evaluating museums' marketing strategies and for internal benchmarking assessment.

Branding in the New Museum Era

Springer Proceedings in Business and Economics, 2016

Undoubtedly, museums play a vital role in the economy and tourism constituting a significant unit of cultural tourism. However, facing either rival competition within the leisure industry or funding cutbacks museums are now adopting for-profit strategies aligned with marketing principles. Today museums have redefined their role and activities to conclude newer and more active experiences and entertainment, shifting to experiential notions of "edutainment" and "artertainment".This paper extends the current knowledge by drawing on a review of 40 papers this study presents the fundamental components of brand concept within the museum industry. Precisely, essential elements of branding such as brand equity, brand loyalty and brand resonance are discussed and set to museum sector. This study makes an important contribution to the field of tourist and cultural marketing by advancing our understanding of museum branding and by proposing both new research topics and valuable managerial implications to museums practitioners and scholars.

The Museums Reformation in Italy - The national museum system Paper presented at the Conference Cultural Heritage Challenges 21st Century in Lisbon on 26 oct 2018.

2018

In 2004 two well-known economists of culture, Michele Trimarchi and Pierluigi Sacco, presented an essay entitled “'The Invisible Museum”' . Today the situation in Italy has been completely revolutionized. Museums are no longer offices and they are literally stormed by visitors. In 2015, with the appointment of the first directors of autonomous museums, the media system in the summer was more interested in museum directors than in footballers and their summer flirts. The average growth rate of museum participation is 7.3%, while the growth rate of tourism is around 4%. Never before have we experienced such a manifestation of people's trust towards museums. This reform has operated top down, because any other approach is unconceivable in Italy . The reform of museums implemented with the 2014 legislation, has achieved what outstanding parliamentary study commissions and ICOM International have recommended since 1960: to recognize the status of institution to Italian state museums. With a clear identification of fundamental responsibilities: a museum director is the custodian and interpreter of the museum's identity and mission, in compliance with the Ministry's guidelines. A director is responsible for the cultural and scientific project. Autonomous museums were finally established in 2015 with a director in charge, a budget, a governing body that can finally have accountability, a social recount of how they spend and how their spending can affect the development of society.

Eppur si muove: an evaluation of museum policy reform in Italy

Journal of Cultural Economics, 2022

This study evaluates the effectiveness of a novel cultural policy to recover the valorization function of Italian state museums by increasing managerial autonomy. The policy is part of the Franceschini reform, introduced in 2014, that concerns the governance of cultural institutions and was justified by the severe budget constraints resulting from economic crisis and a spending review. Given the staggered implementation of the reform across 32 museums that obtained special autonomy, we apply a difference-in-differences strategy that allows to properly investigate the causal effect of the policy reform on museums’ outcome measures of exhibition function, as visitors and revenue from admissions. Our findings robustly support the effectiveness of the cultural policy reform in terms these outcomes. Although we provide some suggestive evidence of the efficacy of museums’ management (through a number of communication and supplementary services), this study suffers of the limitations due t...

Contemporary issues in museums and heritage marketing management: introduction to the special issue

Journal of Marketing Management, 2016

Recent trends in museums and heritage marketing management suggest a move from passive consumption spaces to more pleasant, engaging and transformative spaces. Since Mclean’s (1995) and Goulding’s (1999) work on public attitudes within postmodern consumption society, a range of research questions and approaches, including some published in the Journal of Marketing Management have acknowledged the contemporary views in consumption of museums and heritage spaces. These advances have fuelled a steady evolution in contemporary thinking in museums and heritage marketing management to engender insights into consumer behaviour and marketing management. They have been especially rich in revealing consumer engagement and extensive dialogue between visitors and service providers, particularly those underlying new aspects of decision-making, co-created experiences as well as experiential marketing. Hence, the six papers included in this issue cover a diverse set of topics and methods.

Changes in museum management: A custodial or marketing emphasis?

Journal of Management Development, 2002

In recent years museums have changed from being predominantly custodial institutions to becoming increasingly focussed on audience attraction. New emphasis is placed on museum-audience interactions and relationships. This change in the purpose and priorities of museums has impacted upon the nature of museum management. The recognition of new roles for museum directors and the need to appeal to differentiated audiences has created new challenges for previously traditional, custodial directors. This paper presents a conceptual framework for managing museums, taking account of the museum service context and the delivery of the museum service product. It then examines two museums, one in Ireland and one in Australia, both of which have a similar cultural history. The paper considers the different management styles for museum directors and how these different styles illustrate the changes in professional perspective from the traditional (a focus on custodial preservation) to the more current (a focus on educating and entertaining the public).

Museum Marketing in the United States: Two Case Studies

2013

Marketing is comprised of several elements: two are product and promotion. The product is the public programs offered by the institution. The basics of promotion remain the same regardless of the budget, staff, and technical resources of the specific museum. The goals and objectives of each share and introduce a third necessary element; that is, to attract visitors. The audience is a broad range of people. Finally, at the heart of all marketing is communication. Perhaps the primary goal of marketing is to inform audiences about what the museum is doing, especially what is unique and valuable about your museum. Imbedded in this statement are four equally weighted components -the museum, its product, and the audience. For the purpose of marketing, these elements are united with carefully constructed efforts a communication.