The Relationship between Work Stress and Workplace Deviant Behaviours in the Nigerian Banking Industry (original) (raw)
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Organizational Determinants of Workplace Deviant Behaviours: An Empirical Analysis in Nigeria
International Journal of Business and Management, 2012
This study examines the relationship between employee's organizational reactions and deviant behaviours in the workplace. Drawing on the organizational climate and workplace deviance literatures, we hypothesize that deviant workplace behaviours of males will be significantly different from that of their female counterpart. Likewise, that there will be a significant positive relationship between employees organisational reactions and various facets of deviant behaviour in the workplace. The study was anchored on Affective Events Theory, Agency Theory and Robinson & Bennett Typology of Deviance behaviour Theory. Six hundred and ninety six employees completed the surveys. The results supported our hypotheses. First, male participants were significantly different from their female counterparts on production deviance, personal aggression, political deviance and property deviance respectively. Specifically, production deviance, personal aggression and political deviance were higher among females than males. Second, multiple regression analysis revealed that organisational reaction variables (supervision, company identification, kinds of work, amount of work, co-workers, physical work conditions and financial rewards) are significant predictors of different facets of workplace deviant behaviours among workers. Finally, mean deviant behaviours of males at both controlled work environment and less controlled work environment was higher and significantly different from that of their female counterparts. Interaction between gender and work environment control was not significant as expected. The results were discussed in the light of extant literature on deviant workplace behavior, and implications for management practices.
The rating of employee's job performance is an indicator that portrays the extent to which an employee is meeting stipulated standard. It is the goal of every banker to satisfy his or her customer for continuous patronage and to compete favorably with every other bank globally. However, it seems that this goal is far-fetched, considering the prevailing happenings in Nigerian banking sector today: the escalation in work-load and long-work hours, even as contract staff, providing the basis for occupational stress. This situation creates the link whereby banks spend huge sums of money and time, in training their newly hired best brains, so as to put them to shape for the purpose. The main objective of the study was to examine effect of stress management on employee performance of selected deposit money bank in Osogbo, Osun State, Nigeria.Descriptive survey research design was used with the target population comprising of all Staff in Guarantee Trust Bank Plc, First Bank of Nigeria Plc,and Access bank. Osun State, Nigeria. The total population wastwo hundred and twenty five(225). The sample size of 200 for this study was arrived at using Taro Yamane (1964) formula. Linear RegressionAnalysis and Pearson ProductMomentCorrelation coefficient test was adopted for the study.The findings showed work-life balance to employees performance (F [1, 188] = 32.030, P<0.05, R 2 =0.041), work overload and employees performance (r =.219*; P<.05) and organizational change on employee's performance (r (188:1) =.414; P<.05). The study concluded and recommended that the major effect of work-induced stress on an organization is reduced productivity. Reduced productivity can also result when an employee is experiencing negative work-induced stress. Employees under stress are much less inclined to channel energy into continuous improvement initiatives or creative problem solving pursuits. A job stressed employee is likely to have greater job dissatisfaction, increased absenteeism and low morale for work; finally, stress is a major contributor to health and performance problems of employees and unwanted occurrences and costs for organizations.
Stress Management and Employee Performance of Deposit Money Banks in Port Harcourt, Nigeria
The purpose of this study was to examine the relationship between Stress Management and Employee performance in Deposit Money Banks in Port Harcourt, Nigeria. The population includes employees of seven (7) selected Deposit Money Banks situated in Port Harcourt metropolis of Rivers State, Nigeria. The sample size was 188 using the Taro Yamen"s formula. After data cleaning, only data of 168 respondents were finally used for data analysis. Descriptive statistics and Spearman"s rank correlation were used for data analysis and hypothesis testing. Findings revealed that stress management has a significant relationship with employee efficiency and effectiveness. The study thus concluded that stress management bears a positive and significant influence on employee performance. We recommend that management of deposit money banks should design task and jobs in ways that would make for effectiveness and efficiency and bring about improvement in the performance of their work force and that flexible job schedules should be incorporated into human resource management strategies, policies and plan of deposit money banks to enhance easy employee performance and commitment that will increase corporate survival.
International Journal of Human Resource Studies
Although the direct effect of job stress on deviant workplace behavior is well documented, previous theoretical explanations and empirical findings of the relationship has been inconsistent. Thereby, drawing on General Strain Theory the current study attempts to examine the effect of job stress on deviant workplace behavior by exploring the dimensions of job stress effect of work overload, role conflicts and role ambiguity. The study was quantitative and a cross-sectional survey design was followed. Data was collected through a structured questionnaire. Convenience sampling technique was applied to select the sample, and the final sample consisted of 200 operational level workers from Comfort Apparel Company in Sri Lanka. It was found that job stress is significantly impact on deviant workplace behavior. Further, work overload, role conflict and role ambiguity are found positive significant relationship with deviant workplace behavior. Nevertheless among the dimensions of job stress, work overload and role conflict are identified as dimensions which have significant impact on deviant workplace behavior, exempt role ambiguity. Finally, it is concluded that though role ambiguity causes to Deviant workplace behavior it has 75 insignificant impact on deviant workplace behavior and work overload and role conflict have made significant impact on deviant work place of operational level employees of Comfort Apparel Solutions Company in Sri Lanka. The study concludes that job stressors must be considered when employees are performing deviant workplace behavior. It is suggested that managers and practitioners establish culture which free from job stressors to eliminate workplace deviance.
The Impact of Job Stress on Deviant Workplace Behavior: The Mediating Role of Job Satisfaction
American Journal of Industrial and Business Management, 2022
Purpose: The current study's main goal is to investigate the impact of job stress on deviant workplace behavior in Egyptian firms. More precisely, it analyzes common job stresses such as role conflict, work overload, and role ambiguity, as well as non-job-related stressors such as family-to-work conflict. The proposed model is based on general strain theory. Design/Methodology/Approach: Multiple regression analysis is utilized in this study to investigate the relationship between variables, and structural equation modeling is used to assess structural links between measured variables and estimate the significance and size of causal linkages between the variables. Finally, a statistical model's goodness of fit is used to assess and characterize how well a set of observations fits. It summarizes the discrepancy between the observed values and the predicted values under the statistical model. Findings: Results of the study have found that job stress has no direct effect on deviant workplace behavior; however, job satisfaction directs the effect which means that when employees are stressed, their satisfaction may decrease and so their deviant behavior may increase. Research Limitations/Implications: Because of the research approach and sampling technique used, the research findings may be limited in their generalizability. As a result, researchers are encouraged to examine the presented assumptions further. Practical Consequences: The study discusses the implications for the development workplace environment as well as managing the balance of work and family obligations. Originality/Value: This report addresses an acknowledged need by investigating how deviant workplace behavior might be reduced.
European Online Journal of Natural and Social Sciences, 2017
This study identifies and explains the relationship between workload, work stress, role conflict, and workplace deviant behaviour. This study uses the Affective Events Theory (AET) as a foundation to test a proposed model. All Data were gathered using self-administered questionnaires from a sample of 125 bank employees who work in banks around Faisalabad. Descriptive analysis, correlation analysis, and multiple regression analysis were used in this study. The findings demonstrate a low level of workplace deviant behaviour. The results showed a significant relationship between workload, work stress, role conflict and workplace deviant behavior. The role conflict was the major contributor to workplace deviant behaviour. This study has practical implications where the bank should take initiatives within banks provided.
Empirical analysis of the effect of work stress on employee productivity in the banking industry
Problems and Perspectives in Management
This paper analyzes the effect of workplace stress on employee productivity in the service industry with reference to bankers. The study was carried out to identify the job stress of Nigerian bankers as it will be of interest to the management to evaluate their staff performance. The study used survey design with a sample size of 400 working staff from select banks in Benin City, Edo State; this was premised on the purposive sampling method. The study adopts primary data with the aid of questionnaire, which was administered to respondents to collect data. The data collected were analyzed using regression analysis. The result from the regression analysis indicated that employee workload, role ambiguity, and role conflict were statistically significant with a value of P > 0.05. The value of the Adjusted R2 of 64% reveals that the variability observed in the target variable is explained by the regression model. The study made recommendations that will enhance employee productivity i...
Effect Of Job-Related Stress on Employee Performance at Selected Banks in Ghana
Journal of Business and Enterprise Development (JOBED)
This study investigated the effect of job-related stress on employee performance in the banking sector. The study adopted a cross-sectional study design. The population of the study was 320 employees from 7 selected banks with a sample size of 160 respondents. Simple random sampling was used in selecting the respondents for the study. The data was solicited using closed-ended questionnaires. Descriptive statistics were used to find out the level of stress and work-related stressors of participants. An inferential statistic of regression was used to analyse the effect of job stress on performance. The study found a high level of job-related stress among employees in the banking sector. Job stress was found to have a significant effect on employee performance at the selected banks. The study also established that stress management on the part of the management of the selected banks was low, which contributed to the high level of the negative effect of job-related stress on employee p...
Stress Prevalence and associated Factors among Bank Employees in Niamey, Niger
International journal of occupational safety and health, 2022
Introduction: The difficulties associated with the financial crisis have led to deep restructuring in the banking sector. The consequences are the emergence of stress among employees. The objective of this study was to assess job stress and related factors among bank workers in Niamey. Methods: This was a descriptive and analytical cross-sectional study conducted from 24 February to 23 August 2020 among bank workers in Niamey, Niger. A random draw of one agency per bank from four banks of the city, followed by thorough recruitment of employees from the four selected agencies, was carried out. Stress was measured using the Karasek and Siegrist models. The data had been analyzed with the Epi info7.2 software. A multivariate analysis had been carried out; all the tests had been interpreted with a significance threshold of 5%. Results: A total of 275 employees had been included. The average age was 38.09 ± 7.1 years. They were 152 men (55.27%), a sex ratio of 1.23. Half (50.55%) were executing agents; 30.91% worked more than 5 days a week. The prevalence of stress was 21.90% and 28%, respectively, according to the Siegrist and Karasek models. Work more than 5 days per week (p=0.0254; OR=2.75), feeling job insecurity (p=0.0047; OR=6.99) with the desire to change jobs (p<0.0041; OR=2.90) were associated with stress. On the other hand, males (p=0.0084; OR=0.42) and feeling satisfied with work (p=0.000; OR=0.10) were protective. Conclusion: The prevalence of stress in the banking sector in Niger is high. Measures to reduce the number of working days; ensure job stability; reward employees and support women's work are necessary to reduce stress.