The Influence of Celebrity Endorser, Product Quality and Price on Purchase Decisions and Customer Satisfaction on Vivo Brand Smartphones in Surabaya (original) (raw)
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Purchase decision is the final act of individuals and households buying goods or services for personal consumption. The Vivo smartphone is one of the smartphone brands that occupy the top 5 smartphone brands in Indonesia based on its share of the market. Increasingly tighter competition makes Vivo smartphones continue to innovate and carry out promotions, one of which is using an advertisement with the support of celebrity endorsers. Celebrity endorser support is a creative way to attract consumer attention and a formula to build a company's brand image and lead to consumer purchasing decisions. The purpose of this study was to see the influence of brand image to mediate the influence of celebrity credibility in supporting purchasing decisions. The location of this research is in Denpasar City and the purchasing decision of Vivo smartphone consumers in Denpasar is the object of research. The number of samples in this study was 120 respondents who had used and purchased a Vivo smartphone, using the non-probability sampling method, namely purposive sampling. The data was collected through a questionnaire using a google form. The data analysis technique used is path analysis. The results of hypothesis testing show that the credibility of celebrity endorsers has a positive and significant effect on purchasing decisions and brand image can significantly mediate the credibility of celebrity endorsers on purchasing decisions for Vivo smartphones in Denpasar City.
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Penelitian ini dilakukan untuk mengkaji dampak Celebrity Endorsement terhadap Brand Image dan Consumer Repurchase Intention Oppo Smartphone di Surabaya. Populasi dalam penelitian ini adalah konsumen yang pernah atau tidak pernah membeli Oppo Smartphone dan pengguna atau pengguna smartphone Oppo di Surabaya. Sampel untuk penelitian ini terdiri dari 120 orang dengan karakteristik seperti responden yang pernah melihat iklan Oppo Smartphone dengan Raisa sebagai celebrity endorser dalam berbagai jenis iklan dan domisili di Surabaya. Penelitian ini menggunakan Structural Equation Modelling (SEM) sebagai teknik analisis data. SEM adalah model yang dapat digunakan untuk pengujian model struktural (hubungan antara variabel) dan pengukuran model (hubungan antara indikator dan variabel). Hasil penelitian dan pembahasan yang digunakan sesuai dengan hipotesis bahwa tujuan analisis yang dilakukan dengan menggunakan Structural Equation Modeling (SEM) dapat disimpulkan semua hipotesis yang diajukan...
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