Quality managers, authority and leadership (original) (raw)
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Effective quality management practices are critical to successful project delivery. However, the quality challenges in developing countries such as Nigeria, which is the focus of this research, have been a concern to construction practitioners and other interested parties such as clients and regulatory bodies. Some scholars suggest that part of these challenges can be attributed to ineffective quality management systems; thus, leading to consequences such as building collapse, poor organisational/industry reputation, poor/lack of traceability, poor documentation process, and lack of planned audit. This research aims to develop a contextual model that is intended to improve the culture of quality that can facilitate effective quality management practices in construction organisations in Nigeria. A mixed (quantitative and qualitative) methodological approach was deployed based on a pragmatic research philosophy paradigm. A questionnaire (quantitative) survey was adopted to gather data...
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Total quality management (TQM) has the potential to improve business results, greater customer satisfaction, worker involvement, team working and better management of workers within organisation. However, many organisations have been continually struggling with its implementation. The successful TQM implementation within the organization requires a cultural change and it being recognised as an important aspect of total quality development. Total quality is a holistic concept, and requires the motivation of all members of an organisation to seek customer satisfaction. Hence, the aspects of leadership and human resource management (HRM) are to be considered for the development of quality culture in organisation. Leadership and HRM can reinforce human relationship and group consciousness, raise employee competence, create positive job attitudes, provide a condusive work culture and achieve culture change. Therefore, they act as the catalyst for the implementation of TQM. The paper will...
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Top management obligation towards quality management is seen as one of the key factors in deciding its success. The local construction industry of Pakistan is far away from construction quality principles. In connection to this, the current study attempts to indicate the significance of quality management of Pakistani construction industry from the perspective of top management engagement. The constructs were extracted from published literature based on top management engagement and investigated the top management's engagement towards quality administration in the construction industry. Survey questionnaires were distributed among senior management from the construction organizations registered with Pakistan Engineering Counsel. From the results, it is demonstrated that top management is willing to adopt most of the constructs however, it is astonishing that the interest to incorporate quality management in cost and time perspectives is still lacking. Hence, the areas of quality are still a secondary consideration for most of the top management. Therefore, it is the need of hour that this attitude must be expanded to a more agreeable level.
How Quality Management Evolved and Caused a Quality-Focused Management Revolution
3rd Ferenc Farkas International Scientific Conference: „Management Revolutions”: Conference Proceedings 139-147, 2022
Quality management is getting a more and more important topic in the economy as companies can hardly compete on costs any more. Thought quality management is considered a modern discipline the history of quality management goes back to thousand years ago. People has always strived to create the best and most perfect tools, objects and services. In the 20th century the focus on quality management caused big changes in management, that can be considered as a quality-focused management revolution. The purpose of this research is to show how quality management evolved during the history of mankind. By studying the history of quality management we can better understand the trends and how the quality methods evolved. This can help to understand the quality management methods used today. Because of the historic view literature review is used as a research method. The quality assurance and later management methods are shown briefly including the foundation of important organizations and development of widely used quality management methods.
A conceptual framework for the development of quality culture in the construction industry
The construction industry is being viewed as one with poor quality emphasis compared to other sectors like the manufacturing and service sectors. Many criticisms have been directed to the construction industry for generally shoddy workmanship. It not only the final product that is subject to criticisms but the processes, the peoples, the materials etc are under tremendous pressure for better quality in construction. Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the customer. TQM has the potential to improve business results, greater customer orientation and satisfaction, worker involvement and fulfilment, teamworking and better management of workers within companies. However, construction firms have been continually struggling with its implementation. Cultural change is being recognised as an important aspect of total quality development. However, the issue surrounding quality culture has not been comprehensively studied. This paper will discuss the issues of quality culture and its development in the construction industry.
Journal of Organizational Change Management, 2002
This article presents a research framework that understands any management innovation, such as total quality management (TQM), as discursive knowledge that can have certain power effects. It may transform individuals into subjects that secure some sense of their own meaning and identity through participating either as managers or employees in the practices the knowledge embraces. But TQM can also have the opposite effect, resulting in subjects resisting or distancing themselves from, rather than embracing, the discourse. The paper reviews three interpretations of TQM, which are described as rational managerialist, critical control, and processual. It critiques each of these approaches so as to offer an alternative way of understanding TQM, which would also have application to a wide variety of other innovations. In short, it attempts to build upon earlier approaches in the anticipation that we might move beyond our present understanding of innovations such as TQM.
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The house of competence of the quality manager
In modern organizations the work of the quality manager is varied and complex. Therefore, what common attributes should characterize an exemplary quality manager? A conceptual model has been developed, entitled The House of Competence of the Quality Manager. The model presents important different attributes for the role of quality manager. This model can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession. The model was developed through a four-step approach, beginning with a review of the rather scarce literature on the necessary attributes of a quality manager. This was followed by work in a small focus group of quality practitioners, which led to a survey questionnaire being sent out to a larger group of professional quality managers in Iceland. The final step was the classification of the attributes as knowledge, skills, or competence. The results of this survey give a good indication of what attributes are desirable and their relative importance.