Business process orientation (BPO) - a case study of a Canadian firm (original) (raw)
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Business Processes Administration at a Construction Enterprise
International Journal of Engineering & Technology, 2018
The article deals with the theoretical essence and meaning of the term "administration". The administration of construction enterprises is considered from the viewpoint of the process approach and focused on business processes that are described, regulated, are constantly monitored and subject to adjustments in case of implementation errors detection or deviations from the results. The authors distinguish two approaches to the administration of business processes, which are advisable to use at construction enterprises: improving existing business processes and their reengineering.
Critical Success Factors on Business Process Orientation
2019
This paper identified Critical Success Factors (CSF) and their respective CriticalPractices (CP) for the development of Business Process Orientation in organizations, in Brazilianprojects. The purpose is to analyze best practices in project management, like strategic alignment einformation systems support, and evaluate which factors contribute to the development of efficientorganizations, focused in process management. A review of BPO and respective CSF and CP wasundertaken and key issues identified, and a field survey was conducted to obtain parameters toinvestigate BPO success and to propose priorities to their implementation projects. The resultsevidenced that the success of the BPO is probably not related to one good practice alone, but to severalthat combined create the conditions for business decisions to be made on entrepreneurial businessprocesses.
Features of Managing Business Processes in the Project Office of an Outsourcing Company
2023
This study is devoted to the analysis of the features of business process management in the project office of outsourcing companies. The study focuses on the identification of factors affecting the effectiveness of business process management and considers three hypotheses: the presence of clear processes and roles that contribute to the improvement of the effectiveness of business process management; the level of communication between project participants, which affects employee satisfaction with business process management; adaptation to changing customer requirements, on which the success of projects depends. Methods of quantitative data analysis, content analysis, questionnaire survey and statistical analysis were used to achieve the research goal. According to the results of the study, it was found that the presence of clear processes and roles really contributes to increasing the efficiency of business process management in the project office of outsourcing companies. In addition, the level of communication between project participants has a great impact on employee satisfaction with business process management. The consequence of this is the need to ensure proper communication and communication between project participants. Regarding adaptation to changing customer requirements, it was found that this is a key factor in the success of projects in outsourcing companies. The results of the study showed that increasing the level of adaptation to changing customer requirements contributes to more successful implementation of projects and increased customer satisfaction. The obtained results are of practical importance for the management of business processes in outsourcing companies, helping to understand how to improve the efficiency of processes and ensure more successful implementation of projects.
Business Process Management in Project-Based Companies: A New Methodology
International Journal of Advances in Management and Economics (IJAME)
Process management is a way of organising and running a business aimed at all kinds of companies that simultaneously pursue an increase in corporate efficiency and an increase in customer satisfaction. The aim is to create added value for the customer by managing the company’s processes appropriately. In recent years its importance has increased since it has shown itself to be a tool that improves quality and efficiency in companies. This study presents a new methodology for implementing process management in project production companies, with explicit reference to the particular circumstances of this kind of enterprise. The appropriateness of this study resides in a combination of the current need for process management and the lack of research in this specific field relating to project production companies. The main contribution of this work lies in the clarity and simplicity of the proposed methodology that, in addition, is useful for professionals who want to implement process management in their companies. In turn, that may have a positive impact on society.
2015
Organizational processes today are markedly different than they were several years ago. Processes are what organizations do. When processes become old and inefficient and can‟t deliver results that they were originally designed to, they can‟t cope up the business dynamics in the environment in which they operate, they must be replaced. Business Process Reengineering (BPR) is a process-based management tool that can deliver, redesign or replace inefficient processes, as required, with a breakthrough results. As such it can be applied to a single process, a group of processes, or the entire processes comprising the organization. The Purpose of this study is to assess the effect of BPR on organizational performance of Water works construction enterprise (WWCE). In the study, both quantitative and qualitative data collection methods were employed. The data for current study were obtained from primary and secondary sources. The instrument used to gather data for quantitative study was qu...
Key Business Process Management Factors: Identification and Analysis Directions
2017
During last two centuries, process orientation has become standard for performing operations worldwide. It has outgrown into business process management, as a way for running everyday business. Business process management assumes identification and continual observation and measurement of business process performances, and, based on the analytic tools, implementation of solutions for processes’ improvement. In order to provide implementation of process orientation successful, it is necessary to identify and analyze the key or critical factors. The objective of this paper is to present the factors that are the most recently identified as critical and to propose the direction of their analysis and, consequently, to provide their guidance in a way that provides quality output and satisfied customers.
2015
Organizational processes today are markedly different than they were several years ago. Processes are what organizations do. When processes become old and inefficient and can’t deliver results that they were originally designed to, they can’t cope up the business dynamics in the environment in which they operate, they must be replaced. Business Process Reengineering (BPR) is a process-based management tool that can deliver, redesign or replace inefficient processes, as required, with a breakthrough results. As such it can be applied to a single process, a group of processes, or the entire processes comprising the organization. The Purpose of this study is to assess the effect of BPR on organizational performance of Water works construction enterprise (WWCE). In the study, both quantitative and qualitative data collection methods were employed. The data for current study were obtained from primary and secondary sources. The instrument used to gather data for quantitative study was qu...
Jurnal Pilar Nusa Mandiri
The high Increas business competition makes many organizations in any field to be able to run their business more quickly and effectively to achieve business goals. Business processes are a series of activities carried out by organizations to achieve organizational goals, in manufacturing companies the procurement business process is one of the main business processes of the organization. Therefore, in this study, an analysis of the procurement business process was carried out and then designed a more optimal targeting business process engineering for the organization. Business process engineering is carried out by analyzing business processes using the valued added analysis, flow analysis and simulation methods. The results of business process engineering show that targeting business processes that are prepared are better in terms of time and costs compared to existing business processes.
Procedia Engineering, 2016
As shown in the literature, numerous studies have been performed about ways to improve the performance of construction operations and, as a result, numerous interventions have been realized with this purpose, though many of them have only produced very reduced impact on site performance. It is stated here that one of the reasons of the mentioned results is the fact that the focus for those interventions has been put mainly at the site level without looking at the central business level of construction companies. This ongoing study is exploring the relationships between both, the site level and the central business level, and the way in which processes at the central business level of a construction company influence construction operations' performance. The final goal of this research is to find out how central business processes can leverage the worksite production system performance and how can this leverage be strengthened to improve site's production. It is expected that a new structure of requirements for business processes is going to be proposed in order to support a high, long-range on-site construction operational performance effectively.
Following the critique of and , on the poor performance of the UK construction industry to deliver projects on cost, time and quality, many professionals in the industry have been forced to ask "what is the best way?" Both Latham and Egan recommend that process improvement was the way out (Wu et al, 2000). According to , many contemporary change initiatives focus only on time, cost and quality related issues, when this only makes up 25.6% of problems associated with the construction industry. He observed that 84.4% of commonly associated problems in the construction industry are 'process' related not product related (Goulding and Alshawin, 1999). In line with this, Tzortzopoulos et al, (2005) states that a key to capturing customer requirement and translating it into a successful project relates to the need for improving the performance of the design and construction process. As a strategy for gaining competitive advantage in the business environment, many companies have adopted a process-oriented/modelling view of their business operations (Wu et al, 2000). It is obvious that a major determinant of success or failure of a product, regardless of the measure of the success or failure, is the 'process' employed in developing that product Goulding and Alshawin, (1999) state that process modelling is useful in understanding view points, identifying critical information flow and data relationships. In the manufacturing industry, most large organisations have process maps which can assist them in ensuring the delivery of products on time, within budget and to the right quality while capturing the best process practices. In construction, there had been some efforts to devise process maps such as the RIBA plan of work in the UK . Manufacturing and construction, might define the word "process" differently but all fundamental concepts rely on input, conversion and output.