End-User Acceptance Of E-Government Services In an Indonesia Regency (original) (raw)
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Electronic government (E-Government) is the use of information and communication technology by the government to increase the service to citizens. E-government also could be applied to the legislative and judicative to improve internal efficiency of democratic governance. However, technological, governing and social issues have to tread carefully in order to adopt these phenomena. This study aims to find critical factor that influences e-government adoption. Furthermore, comprehensive analysis base on the bibliometric technic on various resources has been chosen to guide this work. Several dependent variables such as information quality, trust, and system quality also considered relevant were integrated with the unified theory of acceptance and use of technology (UTAUT) constructs as examining variables affecting the adoption of e-government. Finally, this study found a formulation of the conceptual framework on the basis of existing experience and their relationship.
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E-government is the use of internet platforms to deliver governmental services to citizens with the goal of improving government efficiency, transparency, and participation. This study aims to find out what factors determine the rate at which public university in Indonesians accept e-government services. This study uses the Technology Acceptance Model (TAM). TAM is a traditional model of technology diffusion that is an essential conceptual criterion. It drives acceptance consisting of perceived usefulness and perceived ease of use. The results of this paper back up the original TAM hypothesis. Based on the data collected and analyzed, the study concludes that three influencing factors, namely perceived usefulness (PU), perceived ease of use (PEU), and perceived risk (PR), are significantly related to the intention to use e-commerce government. However, trust and social influence do not significantly affect the intention to use e-government services. This paper has significant implic...
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This study investigates the factors that influencing citizens' intention to use e-government services and its causal relationships using the Unified Theory of Acceptance and Use of Technology model (UTAUT). Data relating to the constructs were collected from 150 respondents but only 85 responses were received and subjected to Structural Equation Modeling analysis (SEM). The proposed model fits the data well. The findings reveal that facilitating condition, social influence, attitude, effort expectancy and performance expectancy determine citizens' intention towards e-government services. Additionally, attitude is predicted jointly by effort expectancy and performance expectancy. This study would help government policy decision makers to increase the adoption of e-government services in Tunisia country.
An investigation of the factors affecting citizens’ adoption of e-government in Indonesia
Problems and Perspectives in Management
The citizen acceptance of e-government is widely researched in industrialized nations; however, only a few studies have looked at the adoption of e-government in developing nations, including Indonesia. This study aims to identify the elements influencing Indonesian citizens’ acceptance of electronic governance. The following models are suggested to achieve this purpose: the information system success model (ISSM) and the technology adoption model (TAM). The sample includes 735 respondents in Indonesia; the self-selection convenience sampling technique was used in this study. The findings indicated that perceived usefulness is positively impacted by system quality (β = 0.113; p < 0.05), information quality (β = 0.502; p < 0.05), and service quality (β = 0.285; p < 0.05). Furthermore, considering the TAM model, perceived usefulness (β = 0.762; p < 0.05) has a favorable impact on intentions to use e-government, and intention to use (β = 0.502; p < 0.05) favorably influe...
Procedia Computer Science, 2015
Perceived Usefulness (PU) and Perceived Ease of Use (PEU) are two prominent factors suggested by many researches towards adoption of a technology. In case of online public services (e-government), are they still dominant factors for the adoption? This question is raised since e-government is a computer-based system that exists and used for social, voluntary, and daily life context which involves more adoption factors, such as social norms, facilitating conditions, and trust. This study investigated dimensions of PU and PEU of an e-government service, and measured the influence of PU, PEU, Social Norms, Facilitating Conditions, and Trust toward individual acceptance of a new egovernment service in a developing country. By collecting qualitative and quantitative data from 40 users of an online Immigration service in Indonesia, this study validated Trust and Social Influence as the most significant factor toward individual's decision to use a new e-government service. This finding recommends government initially to put attention on building people's trust and utilizing social influence in order to promote a new e-government service.
2017
Abstract. In this study, it was aimed to determine the factors affecting user behaviors in adopting the e-government system with the theory of reasoned action and technology acceptance model used in the literature. In this regard, 5500 academic and administrative staff working at Ataturk and Gumushane universities were included in the study using the questionnaire. In consequence of the survey application, 463 questionnaires were analyzed. The Cronbach Alpha Coefficient method was used for the reliability, and the Confirmatory Factor Analysis was used for the validity of the research scales. After determining the reliability and validity of the scales, research hypotheses were tested by the Structural Equation Model. According to the analysis results, in the first model of the study, anxiety has a negative impact on perceived usefulness and perceived ease of use. On the other hand, results showed that reliance has no significant effect on perceived usefulness and perceived ease of u...