Hospital pharmacy outpatient medication dispensing and counselling practices in North-Western Nigeria: an observational study (original) (raw)

International Journal of Pharmacy Practice

Abstract

Objective To describe outpatient medication dispensing and counselling processes in pharmacies located in eight hospitals in North-Western Nigeria. Methods An observational study was conducted from January to March 2020 in 19 hospital pharmacies located in the eight hospitals. Two types of observations were carried out, structured observations to describe the content of patient medication counselling encounters and general observations of other activities. Quantitative data were generated from the structured observations, whereas qualitative data were collected from field notes and informal discussions with dispensers. Data collected during the structured observations were descriptively analysed, whereas other data collected during the general observation periods were grouped and organized into categories. Key findings A total of 782 patient counselling encounters were observed during the structured observations. The most frequent types of information provided by the dispensers duri...

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