Analisis Kepuasan Masyarakat Terhadap Pelayanan Pembuatan Paspor DI Kantor Imigrasi Kelas I Kota Pontianak (original) (raw)
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e-JKPP, 2020
The lack of good quality of service at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint can lead to a crisis of trust in the community, which can be in the form of people still feeling convoluted, non-transparent, less informative, less accommodating and inconsistent service procedures and mechanisms so that they do not guarantee legal certainty, time and cost. So that this results in the emergence of other phenomena such as the high costs that must be incurred by the community as users of public services provided by the government. For this reason, bureaucratic reform in the field of public services must be a top priority for the government. The problem in this study can be formulated, namely "does the quality of service affect public satisfaction in making passports at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint?". This study has the aim of knowing and analyzing the effect of service quality on community satisfaction in making passports at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint. This study used an explanatory survey design by analyzing the influence of the service quality variable (independent variable) on community satisfaction (dependent variable). The population in this study were the people who made Passports 24 at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint in 2019, amounting to 1,371 people. The sample in this study was taken 10% x 1.371 = 137.1 ≈ 137 people. The sampling technique used in this study was accidental sampling. The analysis used is descriptive analysis and simple linear regression analysis. Based on the results of data analysis, many respondents who answered about the quality of service complained about the empathy of passport-making employees, especially regarding individual attention, the community was still not satisfied because they did not feel that they had received good service in how employees communicate to the community, were considered less communicative and less effective, this has a significant impact on community satisfaction, especially in terms of getting preferential treatment from employees. There is a positive influence between service quality and community satisfaction in making passports at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint, which is 27.3%, the rest is influenced by other factors that are not researched, showing that the process of making a passport is not only influenced by service quality. However, there are still many other factors that are not examined such as product quality, emotionality, price and cost.
Kualitas Pelayanan Publik Dalam Pembuatan Paspor DI Kantor Imigrasi Kelas II Non Tpi Karawang
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummanioramaniora
Dalam rangka melaksanakan Undang-Undang Nomor 25 tentang Pelayanan Publik Tahun 2009, khususnya dalam meningkatkan kualitas pelayanan publik, Kantor Imigrasi Kelas II Non TPI Karawang, sebagai instansi pemerintah yang beroperasi di bidang pembuatan paspor atau dokumen perjalanan Negara Republik Indonesia, terus berupaya untuk meningkatkan pelayanan, dan diharuskan memberikan pelayanan publik yang berkualitas tinggi untuk masyarakat dalam dan luar negeri. Tujuan yang hendak dicapai dalam penelitian ini adalah untuk mengetahui kualitas pelayanan publik dalam pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Karawang. Metode penelitian pada penelitian ini memakai metode kualitatif dengan pendekatan deskriptif. Berdasarkan hasil penelitian memperlihatkan bahwa kualitas pelayanan publik dalam pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Karawang sudah cukup baik, hal tersebut dilihat dari fasilitas yang memadai untuk menunjang pelayanan, munculnya inovasi dan layanan baru, serta tingginya nilai indeks kepuasan masyarakat.
Kualitas Pelayanan Pembuatan Paspor pada Kantor Imigrasi Kelas II Tempat Pemeriksaan Imigrasi Biak
Matra Pembaruan, 2020
This research is motivated by the lack of quality level of service provided by employees and the lack of awareness of the applicant to prepare the documents that are required to conduct a passport-making service at the Class II Immigration Office Biak Immigration checkpoint. The purpose of this study is to find out, understand, study and describe the findings of researchers related to the quality of passport-making services at the Immigration Office Class II Biak Immigration Checkpoints using 5 service quality indicators namely tangible, responsiveness, realibility, assurance, and emphaty. The method used is a qualitative approach to the type of case studies, using data collection techniques namely observation, interviews, literature studies and documentation. Data types using primary data and secondary data. Location of the study was at the Class II Immigration Office, Biak Numfor Regency Biak Immigration Checkpoint. The results showed that the quality of passport-making services provided to the applicant has not been achieved properly and is maximally seen from the aspect of reliability where the system or network in the manufacture of passports is often hampered/ interrupted and must wait until it can be reused. Seen from the aspect others such as tangible, responsiveness, assurance, and attention emphaty which has been reached to the maximum during the process of making a passport.
JPAP: Jurnal Penelitian Administrasi Publik, 2017
Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Spec...
Pengukuran Kualitas Pelayanan Terhadap Kepuasan Pembuatan Paspor
Jurnal Wira Ekonomi Mikroskil
The focus of the study aims to determine and analyze the ability of service quality to affect the satisfaction of passport making at the Class I Immigration Office Polonia Medan. The population in this study is people who make passports, both for new applications and extensions, the number of which is not known with certainty. The formula used in determining the number of samples refers to the Lameshow formula so that a total sample of 96 respondents is obtained. The sampling technique used is non-probability sampling with an accidental approach. Testing data used include simple linear regression analysis, t test and coefficient of determination (R²). The results showed that the quality of service affects the satisfaction of making passports at the Immigration Office Class I TPI Polonia Medan with a coefficient of determination (R²) of 0.374 which means that service quality ability is only able to explain variations in the formation of passport making satisfaction of 37.4% while the...
JUDUL :Kualitas Pelayanan Pengurusan Paspor Di Kantor Imigrasi
Public services are all kinds of merit services, in goods public or merit public that the principle is become responsibility and doing by goverment center, district and surrounding the state in efforts to fulfill society needs or doing certainty of law.
Efektivitas Pelayanan Paspor Pada Kantor Imigrasi Kelas I Khusus Medan
2016
Tujuan penelitian ini adalah untuk mengetahui efektivitas pelayanan publik pada Kantor Imigrasi Kelas I Khsusus Medan. Metode penelitian ini adalah metode deskriftif kuantitatif. Sampel dalam penelitian ini berjumlah 50 orang yang diambil secara accidental (kebetulan) dalam kurun waktu 10 hari kerja. Hasil penelitian bahwa pelayanan Paspor pada Kantor Imigrasi Kelas I Khusus Medan Efektif hal ini karena petugas tanggap dalam menindaklanjuti keluhan pemohon, tidak ada petugas yang menerima imbalan dari masyarakat pada proses pengurusan paspor dan terlaksananya sistem pelayanan paspor terpadu ( One Stop Service ) pemohon dapat menyelesaikan permohonan paspor satu hari dengan syarat berkas yang lengkap mulai dari alur permohonan, foto,wawancara,sidik jari dan penyerahan slip pembayaran serta pengambilan paspor 3 hari kerja terhitung setelah melakukan pembayaran di bank BNI.
Manajemen Pelayanan Pembuatan Paspor Pada Kantor Imigrasi Kelas II Tpi Merauke
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The standard of public service for the Class II TPI Merauke Immigration Office in providing passport-making services, the procedure for making passports for the Class II TPI Merauke Immigration Office is currently said to be good and in accordance with the SOP. The completion time for making passports takes a maximum of 3 (three) days but at the Class II Immigration Office of TPI Merauke there is an innovation so it is only 2 (two) days. Regarding the cost of services provided by the Immigration Office to applicants (community), passport makers are sufficient to fulfill because passports are indeed important things that are urgently needed by applicants (community) to travel abroad, which is Rp. 350,000 for a 48 page passport. Facilities and infrastructure have also been very supportive in the needs of making passports. Likewise, the competence of officers in providing services is good. Factors that affect the process of making passport services at the Immigration Office Class II TP...
Pengaruh Inovasi Terhadap Kualitas Layanan Paspor Di Kantor Imigrasi Kelas I TPI Manado
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Inovasi di sektor publik adalah salah satu jalan atau bahkan merupakan jembatan untuk mengatasi kekurangan dan kebuntuan yang ada diorganisasi sektor publik. Dengan demikian sektor publik dapat menjadi sektor yang dapat mengakomodasi dan merespon secara cepat setiap perubahan yang terjadi. Kemudahan akses dan keterbukaan informasi akan sangat membantu dan memudahkan masyarakat dalam berkomunikasi dan mengurus keperluannya dengan apparat penyelenggara dalam hal ini petugas imigrasi. Penelitian ini dilaksanakan di Kantor Imigrasi Kelas I TPI Manado Teling Atas Kecamatan Wanea Kota Manado. Penelitian ini bertujuan untuk mengetahui inovasi yang diterapkan oleh Kantor Imigrasi Kelas I TPI Manado dapat membantu pemohon paspor dalam pengajuan pembuatan paspor dan bagaimana pengaruhnya terhadap kualitas layanan yang ada.Penelitian ini merupakan jenis penelitian survei yaitu dengan cara mengumpulkan data dan informasi dari responden dengan menggunakan kuesioner. Variabel dalam penelitian ini terdiri dari satu variabel bebas (Independent Variable) dan satu variabel terikat (Dependent Variable). Variabel bebas tersebut adalah Pengaruh Inovasi (X) dan variabel terikat adalah Kualitas Layanan (Y).
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Kantor Imigrasi Kelas I TPI Bengkulu sebagai sektor pelayanan publik di bidang keimigrasian berupaya dalam memberikan fasilitas keperluan pelayanan prima kepada setiap masyarakat terutama pemohon paspor Republik Indonesia. Pelayanan yang diberikan pegawai telah sesuai dengan standar operasional prosedur pelayanan namun masih terdapat pemohon yang belum terpenuhi kebutuhannya. Sehingga masih diperlukannya peningkatan kompetensi pegawai melalui sosialisasi pelayanan prima. Adanya berbagai latar belakang pemohon baik dari segi budaya, pendidikan, adat istiadat dan lainnya menyebabkan keluhan pemohon paspor Republik Indonesia masih ada. Namun, presentasenya relatif kecil dibandingkan jumlah keseluruhan pemohon paspor di Kantor Imigrasi Kelas I TPI Bengkulu. Penelitian ini bertujuan untuk mengetahui proses pelaksanaan sosialisasi pelayanan prima para pegawai di Kantor Imigrasi Kelas I TPI Bengkulu. Jenis metode penelitian yang digunakan adalah kualitatif deskriptif, dengan teknik pengump...