Structuring a Communication Framework to Address the Challenges of Vulnerable Communities for Building Trust and Ensuring Access to Emergency Health Messages for Compliance during COVID-19 (original) (raw)

Pandemic health emergencies require timely awareness by credible information and trust in the operational system to inform, instruct, promote protective behaviour, and dismantle rumours to mitigate the impact, particularly in the absence of a vaccine during this current COVID-19 situation. Various government and non-government organizations generated an overwhelming number of communication materials (infodemic) for diverse populations around pandemic related practices. However, access to and utility of communication materials have been limited for the vulnerable populations due to social determinants of health such as linguistic or technology barriers as well as trust on communicated messages. A systematic review was conducted in June-September of 2020 adopting a scoping review framework and PRISMA-ScR model. Collecting primary data from conveniently selected relevant service providers or policy planners during the COVID-19 pandemic followed this. Social determinants of health as so...

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