Information access, governance, and service delivery in key sectors : themes and lessons from Kenya and Ethiopia (original) (raw)

Kenya and Ethiopia are focused on four key sectors: health, education, water and sanitation, and private sector development. As part of the World Bank Netherlands Partnership Program on nurturing information access, transparency, and good governance in service delivery, local researchers sought empirical evidence and comparative experiences that will inform policy reform debates and future programming in these and other sectors. This note highlights the institutional context of information flows and differences in sector performance in service provision on the basis of forms of information, its access and availability, and dissemination. Although the role of information is a key element of service delivery governance in these countries, this research reveals that sector-specific obstacles, in addition to the persistence of institutional legacies of centralization and public mistrust of government roles in service delivery, continue to hamper improvements in channels of information a...

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