Beyond Court Digitalization with Online Dispute Resolution (original) (raw)
"I felt so sorry for you; such a lovely tool and then you have no users!" I heard this comment during a lunch break at ODR 2016. I presented the eKantonrechter there, a digital procedure for small value disputes; a nice tool, but unfortunately with few users. ODR2016 was the 15th ODR conference in the Peace Palace in The Hague, organized by The Hague Institute for internationalization of Law (HIIL). The conference, in May 2016, was a platform for people involved with all kinds of online dispute resolution (ODR). I also presented the eKantonrechter at the 'Law and Courts' in an online world conference by the Sir Zelman Cowen Center in Melbourne, Australia in November 2016. This article is both a summary of the presentations and discussions at both those conferences, and a reworked version of an article for the Netherlands Society for Sociolegal Research periodical. Its theme is ODR and its users.
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