The Development and Validation of a Scale to Measure Bankers' Self Efficacy in Nigeria (original) (raw)
The study developed a scale to measure Bankers’ Self Efficacy (BSS). Study population comprised bankers in the Lagos (Nigeria) offices of the top 13 commercial banks in the industry. A 37-item Likert scale was administered on 650 bankers. Of these, 456 were properly completed and returned. Data collected were subjected factor and reliability analyses. The BSS had 9 initial factors (sub-scales). Principal Component Analysis reduced the factors to 7 which accounted for 54.68% of the total scale variance while Scree plot produced 4 factors. The factors were Customer Service, Electronic Banking, Lending and Credit Administration and Internal Controls. The standardised Crombach’s Alpha coefficients of the sub-scale were 0.88, 0.72, 0.67 and 0.65 respectively confirming that a banker’s self efficacy could be demonstrated along these factors. The 37–item BSS had Crombach’s Alpha coefficient of 0.84 and Split-half coefficient of 0.69 but the coefficient of the final 30-item BSS showed a maj...
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