Adaptasi Layanan Perijinan Berbasis Teknologi Berparadigma New Public Service Dalam Meningkatkan Kualitas Layanan Dengan Citizen Centric (original) (raw)

2018

Abstract

This paper is the result of research on improving the quality of service at permit service in Malang Regency. In the era of decentralization, public demand forservices is the main objective of governance in order to increase public satisfactionwith the services provided. In the context of licensing services, the service directionthat should be part of promoting regional development, therefore fast, friendly,inexpensive, and transparent services are the primary objectives of serviceproviders. This study found a strong interest in licensing services in MalangRegency so that it has a positive impact for regional development. Thus, theadaptation of technological developments coupled with the strengthening of thecapacity of the apparatus is the key to the success of service that paradigm newpublic service. The licensing service model with the use of technology is an effortto bring the user closer to the government as the provider so that the interactionbetween them is a mutually benefici...

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