Total Quality Management Adoption by Process Engineering Design Firms in South Africa (original) (raw)

2015

Abstract

The study investigates the effects of Total Quality Management (TQM) implementation on process engineering design firms. Secondly, the study investigates the extent of TQM adoption by South African process engineering design firms. Lastly, the study investigates the perceived importance of TQM principles. The study reveals that 70% of the firms which participated in the surv ey have formally adopted TQM while 30% have not. Although the firms which have not formally adopted TQM are implementing TQM principles, they have not been able to implement the principles as well as the firms which have formally adopted TQM. It also reveals that TQM implementation im proves employee satisfaction, customer satisfaction, and financial performance while providing a vision that channels the entire organisation towards improvements in product quality and customer‐related

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