Individual Trust and the Internet (original) (raw)
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Trust is generally assumed to be an important precondition for people's adoption of electronic services. This paper provides an overview of the available research into the antecedents of trust in both commercial and non-commercial online transactions and services. A literature review was conducted covering empirical studies on people's trust in and adoption of computer-mediated services. Results are described using a framework of three clusters of antecedents: customer/client-based, website-based, and company/ organization-based antecedents. Results show that there are many possible antecedents of trust in electronic services. The majority of the research has been conducted in the context of e-commerce; only few studies are available in the domains of e-government and e-health. For many antecedents, some empirical support can be found, but the results are far from univocal. The research calls for more, and particularly more systematic, research attention for the antecedents of trust in electronic services. The review presented in this paper offers practitioners an overview of possibly relevant variables that may affect people's trust in electronic services. It also gives a state-of-the-art overview of the empirical support for the relevance of these variables.
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Online trust is important in both business-to-business and business-to-consumer e-business. Consumers and businesses, feeling the pressure of economic downturn and terrorism, increasingly look to buy from and do business with organizations with the most trusted Web sites and electronic networks. Companies' perception of online trust has steadily evolved from being a construct involving security and privacy issues on the Internet to a multidimensional, complex construct that includes reliability/credibility, emotional comfort and quality for multiple stakeholders such as employees, suppliers, distributors and regulators, in addition to customers. Further, trust online spans the end-to-end aspects of e-business rather than being just based on the electronic storefront. Based on a review of selected studies, we propose a stakeholder theory of trust, articulate a broad conceptual framework of online trust including its underlying elements, antecedents, and consequences, and propose some promising future research avenues in online trust. This paper will help information systems professionals better understand the online trust perspectives of multiple stakeholders, the antecedents and consequences, thereby enabling them to build more trustworthy Web sites. q
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The aim of this paper is to better qualify the problem of online trust. The problem of online trust is that of evaluating whether online environments have the proper design to enable trust. This paper tries to better qualify this problem by showing that there is no unique answer, but only conditional considerations that depend on the conception of trust assumed and the features that are included in the environments themselves. In fact, the major issue concerning traditional debates surrounding online trust is that those debates focus on specific definitions of trust and specific online environments. Ordinarily, a definition of trust is assumed and then environmental conditions necessary for trust are evaluated with respect to such specific definition. However, this modus operandi fails to appreciate that trust is a rich concept, with a multitude of meanings and that there is still no strict consensus on which meaning shall be taken as the proper one. Moreover, the fact that online e...
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In spite of obstacles to trust-building over the Internet, as well as continuous warnings on the part of educators, parents and social movements about the dangers of unsupervised web surfing by children and adolescents, an avid culture of youth has emerged over the Internet and created spaces for trust-building. This paper aims to display the key impediments encountered in the formation of trust relations over the Internet among youth, and the ways that these obstacles are engaged. Observations and conversations with Israeli adolescents yielded three intertwined impediments to online trust: (1) Lies and truths. (2) Anonymity/Disclosure (3) Transparency/Opacity. Uncovering the ways that youth create and maintain trust may illuminate our understanding of how youth communicate and fraternize in today’s Information and Communication Technology society. Basing itself on these findings, this study contributes to the understanding of challenges and bridges for instilling social integration...
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In the context of electronic commerce (eCommerce), trust is critical to business relationship, because no transaction will take place before a buyer trusts an unknown online seller. However, little has been known about the nature of online trust. In this paper, we propose a framework to categorize the transactional contexts within which trust takes place. Based on this framework, we then review the literature and examine the special nature of online trust. The theoretical foundations are offered to explain the major antecedents of online trust. Finally the future research issues of online trust that are challenging the research community are identified.
Manuscript: Trust in Mediated Interactions Oxford Handbook of Internet Psychology
With an increasing number of technologies supporting interaction at a distance, trust in mediated interactions has become a key interest in the field of human computer interaction (HCI). Research covers the role of trust in mediated interactions with other individuals (e.g. in virtual teams) and organisations (e.g. via e-commerce web sites). This chapter synthesises current research into a framework that introduces the key factors that affect trust and trustworthy behaviour. These are contextual properties (motivation based on temporal, social, and institutional embeddedness), and the actor's intrinsic properties (ability, and motivation based on internalized norms and benevolence). Knowledge of these underlying factors can help designers in structuring the design space and researchers in planning and generalising from studies on trust in mediated interactions.