Knowledge Management and Organizational Memories (original) (raw)
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Process-based Knowledge Management: Experiences with two Projects
… of Tenth European Conference on Information …, 2002
This paper is concerned with two projects in the field of process-oriented knowledge management, InfoAtlas and PROMOTE. In the InfoAtlas project the feasibility of our approach for process-oriented knowledge management was shown, in PROMOTE this approach is currently being extended for building a methodology and a product integrated in the framework of business process management. For both projects conceptual and implementational issues are discussed.
Toward a technology for organizational memories
IEEE Intelligent Systems, 1998
THE RECOGNITION THAT KNOWLedge is one of an enterprise's most important assets, decisively influencing its competitiveness, has fueled interest in comprehensive approaches to the basic activities of knowledge management: the identification, acquisition, development, dissemination, use, and preservation of the enterprise's knowledge. Traditionally, enterprises have addressed knowledge management from either a management or a technological point of view. Managers understand that the knowledge their employees possess is one of their company's most valuable assets. They are concerned with the effective use of personal knowledge and the qualitative and quantitative adaptation of this knowledge toward a changing environment. The technological approach, by contrast, deals with questions about what information technology should be provided to support knowledge management. 1 We find that effective knowledge management requires a hybrid solution, one that involves both people and technology. 2 As this article shows, our long-term vision is a corporate or organizational memory at the core of a learning organization, supporting sharing and reuse of individual and corporate knowledge and lessons learned. Arranged around such an OM, intelligent knowledgemanagement services actively provide the user working on a knowledge-intensive operational task with all the information necessary and useful for fulfilling this task (see ).
Two Corporate Wiki Applications for Process Improvement
This work describes two deployments of wikis in a Brazilian mining company, in order to improve work process in a collaborative way. In the first case, a wiki was developed to replace a glossary as part of engineering standardization. In the second case, the purpose was to improve scripts used by help-desk attendants in a Shared Services Center (SSC). We found that, despite been a powerful tool, the deployment of a wiki needs a well defined target aligned to the strategy, a champion, good initial content, and constant training.
Managing Processes and Knowledge in Inter-Organisational Environments
Enterprise Inter- and Intra-Organizational Integration, 2003
Knowledge Management (KM) has been gaining significant momentum within enterprise organisations. However, the differences in understanding of what a KM system is range from enterprise-wide database and information systems to generalised knowledge-based systems, via enterprise modelling and integration systems. This could be a barrier for promoting KM in industry and, consequently, the scope and goal of KM need to be better defined. The workgroup represented the business end user, vendor, consultant and researcher on KM with experiences in KM applications as for example METIS tool of Computas or the EDEN software of Indutech or the IMAGIM tool of GRAISOFT supporting the use of the GRAI Methodology. Further, the problem of lack of guidelines to support the implementation of KM system in companies was raised. The view hold was that enterprise modelling techniques (e.g. constructs, templates, models ...) could provide help to capture and represent knowledge in an appropriate form. Nevertheless the relationship between enterprise modelling and KM needs to be better clarified (for example through a mapping between business process and The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI:
A collaborative approach to maturing process-related knowledge
Business Process …, 2010
We introduce a new approach supporting knowledge workers in sharing process-related knowledge. It is based on the insight thatwhile offering valuable context information -traditional business process modelling approaches are too rigid and inflexible to capture the actual way processes are executed. Therefore, business process models are made agile and open for changes during execution. To achieve this, the strict distinction between build time modelling and run time execution are softened and process activities are represented to the users in a way that allows for individual adaptations. That can be done by attaching resources, commenting on an issue or adding problems and solutions to an activity or process. In addition activities can be delegated or new (sub-)activities can be added. Thus, the model can adapt to the reality of actual process executions and valuable resources and experiences are proactively presented to users in the right context. A double-staged approach is chosen to apply the model in the real application scenario of a university.
Some considerations about collaborative systems supporting knowledge management in organizations
WSEAS Transactions on …, 2009
In the present global economy, strongly influenced by IT (information technology) and information systems evolution, the modern organizations try to face the challenges by adjusting their strategies and restructuring their activities, for aligning them to the new economy requirements. It is certain, that the enterprise's performance will depend on the capacity to sustain collaborative work. The evolution of information systems in these collaborative environments led to the sudden necessity to adopt, for maintaining the virtual activities/processes, the latest technologies/systems that are capable to support integrated collaboration in business services. Stating this, we mean collaborative systems of different type: conversational tools, multi-agent systems, and all these, among various enterprise applications, integrated in portal-based IT platforms. It is obvious, that all collaborative environments (workgroups, practice communities, collaborative enterprises) are based on knowledge, and between collaboration and knowledge management (KM) there is a strong interdependence. Therefore, we focused on how collaborative systems are capable to sustain knowledge management and their impact on optimizing the KM life cycle. We explore some issues regarding collaborative systems and propose a portal-based IT solution that sustains the KM life cycle through a distributed architecture. All considerations have a strong research background, our portal-based proposal for sustaining knowledge management in organizations being subject of some Romanian research projects that are fitting in the European research demarches.
The EU-Project PROMOTE: a process-oriented approach for knowledge management
PAKM, 2000
PROMOTE is a EU project dealing with knowledge management and running in the IST programme, Nr. IST-1999-11658 [IST00]. The overall goal of the project is to develop an integrated framework for process-oriented knowledge management based on the existing business process management toolkit ADONIS ® , to validate it by developing a product named PROMOTE ® and to test it with end user companies from the financial and insurance sector. Information about the project can also be found under the website http://www.boceu.com/promote.