Practices and Challenges of the Oromiya Branch Ombudsman Institution in Impacting Public Sector Governance and Service Delivery (original) (raw)

ILIRIA International Review, 2019

Abstract

The main objective of this study is to assess the Practices and Challenges of the Oromia branch Ombudsman Institution in Impacting Public Sector Governance and Service Delivery. The study employed qualitative approach and evaluative design. Primary Data was collected using interview and FGD. The findings of the study showed that lack of accessibility, budget and human resource shortage, lack of institutional competence, weak performance, and a very weak linkage with other public sectors and with media found to be of the major challenges. Some of the recommendations forwarded by this study are: The regions ombudsmen institutions in general and the Oromia branch ombudsman in particular should be accountable to the regional legislature; the Oromia branch ombudsman institution should improve its professionalism in order to conduct its activities more effectively as the success of any ombudsman is mainly determined by the personality of the representative/commissioner. Moreover, the Orom...

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