Faculty's Usage of Academic Support ICT Services at Kuwait University (original) (raw)

2019, Turkish Online Journal of Educational Technology

This study aimed to identify the degree of usage by Kuwait University (KU) faculty members of the academic support information and communication technology (ICT) tools, services, systems, and resources provided by KU. The study comprised an exploratory descriptive research design, using a survey questionnaire technique. A total of 304 faculty members willingly participated in the study. Regardless of two decades of massive investment to situate ICT tools, services, systems, and resources as a pivotal tenet of KU’s teaching, learning, research, and administration practices, the findings revealed that formal academic usage of these ICT services and resources by KU faculty is only “average” (overall mean score is 3.48 (SD = 0.937) on a 6-point rating scale). This implies that the potential benefits of these academic support ICT systems and services have not yet been attained, in terms of serving KU’s strategic objectives. Lack of technical support, awareness of availability, time, know...

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