Intangible Knowledge. The Culture of Knowledge within Organisations from the Perspective of the Sociological Systems Theory (original) (raw)

2016, Journal on Systemics, Cybernetics and Informatics

Knowledge can get lost when workers leave the company, or it may be missed when new challenges emerge. Specific knowledge may be important for the value-added chain of an organization, and its inaccessibility could be a problem. The work on this paper seeks to juxtapose this problem with the concept of intangible knowledge. This concept is developed as an observation model for particular situations within organisations, in which specific, useful, knowledge is no longer available and is being missed. This paper considers a potentially useful way to deal with absence of such knowledge by using the social science approach. In addition to social systems theory, the communication and cultural science view was selected here to propose a new understanding of the function of knowledge as a communicational or cultural parameter within structures and meanings of a social system. This should facilitate a better perception of the actions and dynamics inside organizations regarding knowledge or ...