The effect of TQM practices on knowledge sharing : case of moroccan agribusiness companies (original) (raw)
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TQM practices and knowledge sharing: An empirical study of Malaysia's manufacturing organizations
2012
The purpose of this paper is to examine the multidimensionality of TQM practices and its relationship with knowledge sharing as perceived by middle management employees in Malaysia's ISO 9001:2000 certified firms of manufacturing sectors. The data which were collected from a survey of 129 middle management employees in Malaysia were used to test the proposed research framework. Furthermore, confirmatory factor analysis was performed to evaluate the reliability and validity of the measurement model, and the structural analysis was used to examine the research framework. The analytical results revealed that training and development, customer focus, and teamwork showed a positive association with middle management employees' knowledge sharing. This analysis is vital for senior managers of TQM companies that want to establish a knowledge sharing capability. Senior managers could focus their efforts on implementing TQM practices for building competitive knowledge sharing competencies.
TQM Core Elements and Knowledge Sharing: An Empirical Study of Iraqi HEIs
This study aimed to explore empirically the relationship between the core elements of Total Quality Management (TQM) and knowledge sharing as perceived by academic leadership in Iraqi higher education institutions (HEIs). The study was based on a survey design and time horizon was cross-sectional with least researcher’s interference. Considering the domain of this study, the survey was carried out in 64 colleges selected randomly from four public universities in Iraq, which adopted quality improvement practices. The final number of participates for this study was 40 colleges. The study hypotheses were tested using correlation and multivariate analyses. The results supported all hypotheses posited for the study, suggesting that HEIs can benefit from TQM core elements. The correlation analysis indicated that all core elements of TQM have significant correlations with knowledge sharing. Regression analyses indicated significantly positive relationships among the study’s constructs. Furthermore, statistical analysis also indicated that the TQM core elements should be implemented holistically rather than individually. In conclusion, this study provided insight and further understanding of the effect of TQM core elements on knowledge sharing, and therefore, allows practitioners to get in depth knowledge about the impact of TQM core elements in HEIs context.
Knowledge management and total quality management: a reciprocal relationship
International Journal of Quality & Reliability Management, 2017
Purpose This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge management. The purpose of this paper is to propose a reciprocal causation between TQM and knowledge management. Design/methodology/approach The main focus of literature review is focusing on common practices of TQM and knowledge management. In the next step, joint variance analysis method is used to reanalyze the results of the empirical studies linking TQM to knowledge management. This approach aims to divide the multiple correlation squared and demonstrate what portion is distinctly connected to predictor variables and what portion is on account of common variance among predictors. Findings The result indicates that nearly half of all explained variances in empirical studies that considered the rela...
Management Science Letters, 2020
This study aimed to identify the effect of Total Quality Management (TQM) practices on their dimensions on employee performance who worked for Qatar Ministry of Interior, with the moderating share of knowledge. The components of TQM include customer focus, employee participation, continuous improvement, leadership & good vision and operations management. The study uses a quantitative research, where 280 questionnaires are collected from respondents to obtain the necessary information for testing the hypotheses of the study. Multiple regression and gradient regression are used to analyze the research data. The results indicate that TQM practices with its dimensions had effects on employee performance through knowledge sharing. The results of this study contribute to develop and implement different strategic directions that enhance the performance of employees through the adoption of TQM and the dissemination of a culture of knowledge sharing.
Knowledge management is an integral business function for many organizations to manage intellectual resources effectively. From a resource-based perspective, organizational learning and TQM are antecedents that are closely related to KM. The purposes of this study were to explain the contents of KM, and explore the relationship between KM-related concepts. Three propositions and one KM-related conceptual model were developed. This paper concludes with a discussion of how organizational learning and TQM contribute to KM. (Contains 1 figure.)
Journal of Management and Strategy, 2016
Previous studies have showed that selecting the influential factors related to knowledge management (KM) uses and total quality management (TQM) practices has been always a critical task for researchers. To the best of the authors' knowledge, there are few papers that review the concept of knowledge management uses on total quality management practices. Based on a comprehensive literature review, this study aims to highlight the important factors related to knowledge management uses on total quality management practices. This study identified knowledge acquisition, knowledge storage, knowledge transfer and knowledge application as the most important knowledge management uses. While customer satisfaction, training and employees education, commitment of top management, team work and continuous improvement were considered to be the most important TQM practices. This study provides a holistic picture for future researchers in selecting the popular related KM uses and TQM practices. This will help them build a strong knowledge in this area in order to develop theoretical basis for their future research.
International Journal of Quality & Reliability Management, 2017
Purpose The purpose of this paper is to investigate the effect of applying total quality management (TQM) on enhancing knowledge management processes. It also examine the relationship between knowledge management and innovation performance in the Malaysian manufacturing sector. Design/methodology/approach This study used a survey method to test the formulated hypotheses. Therefore, the adopted questionnaire was used as an instrument to collect the needed data. The population of the study consisted of 800 big and medium manufacturing companies listed in Federation of Malaysian Manufacturers (2012). Findings The results of this paper support a positive and significant impact of TQM practice on knowledge management processes. Furthermore, the relationship between knowledge management and innovation performance has been a proved. However, further analysis on dimension level indicates that knowledge acquisition failed to show significant relationship with innovation performance. Original...
The myth of TQM in knowledge management systems
2014
The paper endeavours to debate the myth of total quality management (TQM) in knowledge management systems (KMS), i.e., the authors will demonstrate that KMS have not achieved total quality. The reasons for this claim are: (i) organisational knowledge management (OKM) (stricto sensu) comprises a blend between individual and collective sense making; (ii) their dialectic process raises ethical and social issues despite the context (more or less technological); (iii) quality is an ambiguous and subjective concept; and, (iv) total quality management is a philosophy of management (potential multiple interpretations). Through several empirical evidences from the first co-author PhD work and professional experiences, a novel framework will be proposed. Finally, this contribution argument will be divided into 5 sections: (i) the hierarchy of DIKW; (ii) knowledge management; (iii) total quality management; (iv) KMS versus TQM; and, (v) discussion.
This study aims to investigate empirically the relationship between the key practices of total quality management (TQM) and organisational knowledge creation (OKC) as perceived by academic leadership in Iraqi Higher Education Institutions (HEIs). Based on a survey design, the study is conducted on 41 quality improvement-adoption colleges in Iraqi HEIs. The hypotheses of this study are tested through correlation and multivariate analyses. The results support the main hypotheses for the study, suggesting that Iraqi HEIs can benefit from TQM practices. Pearson correlation points out that all practices of TQM have significant correlations with OKC. Regression analyses show significant positive relationships. Additionally, statistical analysis also indicates that the TQM practices should be implemented collectively rather than individually. In conclusion, this study provides insight and further understanding of the effect of TQM practices on OKC, and therefore, allows practitioners to get in-depth knowledge about the impact of TQM practices in Iraqi HEIs context.
Journal of Economic and Administrative Sciences, 2021
Purpose-The current study probes the multi-dimensional link between total quality management (TQM) and knowledge management (KM) and investigates how different TQM's dimensions impacts KM processes and how this nexus impacts organizational performance (operational and financial performance) by considering KM as an intermediating variable between TQM and organizational performance. Design/methodology/approach-Six TQM practices are taken from "Malcolm Baldrige National Quality Award", namely leadership, customer focus, strategic planning, human resource management, process management and information and analysis; KM processes include knowledge creation, acquisition, sharing and application and organizational performance comprises operational and financial performance. The researcher put together data from different sized services and manufacturing firms, from small, to medium and large firms located in the United Kingdom (UK). Findings-The results suggested that a positive correlation existed between TQM, KM and organizational performance. KM is also shown to have quite a strong and positive influence on firm operational and financial performance and partially mediates the relationship between TQM and corporate performance. Dimensional analysis indicates that leadership, strategic planning, customer focus and HRM have a significant positive impact on all KM process, while mixed results have been found for process management and information and analysis. The contextual analysis indicates that except for knowledge creation, TQM plays an equally significant role for the majority of manufacturing establishments and services firms. Originality/value-The present research makes a significant contribution to the scarce literature on the relationship between TQM and KM (mainly at dimensional level), particularly in the context of the UK, and provides a detailed understanding of the relations between different TQM and KM dimensions, and how their relationship impacts on the operational and financial performance of different sizes of manufacturing and services firms. Highlights (1) Total quality management (TQM) enhances firms' knowledge management (KM) capabilities (2) KM partially mediates the relationship between TQM and firms' performance (3) Leadership, customer focus and process management indicated insignificant impact on knowledge creation (4) TQM and KM are equally important for all sizes manufacturing and services firms