Total Quality Management Application in Alzaytoonah University: Opinion of Teachers in Faculty of Economics and Administrative Sciences (original) (raw)

Developing Country Studies, 2014

Abstract

Quality management is becoming an important part of any organization if it is to maintain competitive advantage in the market. In order to maintain a strong educational environment, high quality standards, and properly manage and support programs, Al Zaytoonah University; located in Jordan/Amman, began an extensive restructuring of its departments based on total quality benchmarks assigned by the Ministry of Higher Education. This research aims to shed light on the effort Alzaytoonah University, is doing on implementing a Total Quality Management (TQM) System through applying a quality assurance system proposed by the Ministry of Education. Using the Quality Assurance System, the university hopes to achieve a system enabling it to properly manage its departments, improve its relationship with both faculty and students, and give it an advantage over other educational institutions. The research also explores the opinion of teachers about the effects of applying the (TQM) System. To me...

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