Application Of Queuing Theory Model And Simulation To Patient Flow At The Outpatient Department (original) (raw)

Long waiting time to be served at the outpatient counter is always the main problem faced by the public clinic. Outpatient department at public health clinic had the greatest queuing challenge compared to the other units. This situation has been a common complaint by the patients. Therefore, the purpose of this study is to determine the waiting arrival time and service time of patients at the outpatient counter and to model suitable queuing system by using simulation technique. This study was conducted at one of the Public Health Clinic in southern Malaysia. This study employed descriptive analytical and simulation method to develop suitable model. The collection of waiting time for this study is based on the arrival rate and service rate of patients at the outpatient counter. The data calculated and analyzed using Microsoft Excel. Based on the analyzed data, the queuing system of the patient current situation was modeled and simulated using the ARENA software. The result obtained f...