Antecedents And Consequences Of Tourist Satisfaction: A Literature Review (original) (raw)

Factors That Influences Tourist’s Satisfaction and Its Consequences

European Journal of Business and Management, 2017

The concept of satisfaction is being practiced worldwide at very large scale and became a topic to be learned from academics and researchers, because plays an important role in company marketing strategies and it was recognized as driving force of loyalty. In the field of tourism industry, satisfaction will lead to the positive word of mouth and intention to return. This provides positive benefit for a tourism industry to gain competitive advantage in the future. Although the antecedent of satisfaction was widely learned, the antecedent of satisfaction is still debate by researchers. The aim of this article is to develop more integrative constructs of satisfaction and its consequences and how the correlations among constructs that form satisfaction. By understanding the factors that form satisfaction and its consequences, it is expected to be composed of a marketing strategy that can be implemented in an effort to increase the satisfaction and loyalty of tourist destinations. This a...

Factors Affecting Tourist Satisfaction and Its Consequences

2012

Tourist satisfaction is the key factor of successfulness in tourist industry. This is extremely important to clarify which dimensions affect the satisfaction in tourist industry. Also, consequences of tourists' satisfaction and dissatisfaction should be studied to provide adequate knowledge for decision makers in this sector. This study tries to identify and present a model which expresses the factors affecting tourist satisfaction and explains consequences of the satisfaction. Consequently, a review on the existing literature was conducted by our study and a model was presented including six variables and eight causal hypotheses. The study identified destination image, tourist expectation, and perceived value as influential factors on satisfaction. Also, the study found that satisfaction decreases the tourist complaints which finally end in loyalty.

Conceptualizing tourist satisfaction at the destination level

International Journal of Culture, Tourism and Hospitality Research, 2009

Purpose -The purpose of the research is to conceptualize a model of tourist satisfaction at the destination level which can serve as a background for designing a universal, parsimonious, short and easily applicable measurement instrument.

The significance of tourists' satisfaction at the destinations

2016

Contemporary forms of business in tourism impose new trends conditioned by an ever-increasing number of tourists travelling in the world today. It is an undeniable fact that tourists are increasingly demanding and that it is not a simple task to satisfy all their needs and expectations. Tourist satisfaction is an important strategic weapon on which success of a tourist destination is dependent. Customer satisfaction often results in prolonged stay in a tourist place, which is certainly dependent on a fair relationship between the service user and provider, but also on the way in which that service has been delivered. Meeting the expected level of satisfaction should be a common attitude, as the emotional reaction of the visitor is based on the difference between the expected and the delivered service. A basic indicator of customer satisfaction in tourism are revisits of a tourist destination. Guests visit many destinations several times during their lifetimes, which clearly indicate...

Tourists' satisfaction and its interaction with loyalty towards a destination

In tourism marketing, and customer behavior part of this discipline, there are still unascertained concepts which are needed to be searched out, such as customer loyalty, satisfaction, post-purchase behavior and their interactions. The aim of this study is to discuss the relationship between customer satisfaction and loyalty considering the tourists' behaviors towards a tourism destination, in the example of Antalya area in Turkey.

Tourists Perception and Satisfaction: Implications for Destination Management

Tourism has become an important global economic and leisure activity due to its growing acceptance and benefits. Therefore, countries engage in numerous marketing and promotional activities to attract more tourists and improve their satisfaction. If a destination can identify and satisfy the needs and wants of tourists, these tourists will probably make repeat visits and spread positive word of mouth publicity. Researchers have discussed the close relationships among the psychological variables, such as motivation, attitude, perception, and satisfaction. Therefore, it is worthwhile to use these variables to study about the tourists’ behavior. The main objective of this paper is to identify the relationship between the tourists’ perception and satisfaction and discuss its influence on destination management. The study adopts questionnaire survey by personal interviews with 204 tourists through convenience sampling. Correlation analysis and multiple regression analysis are employed to find the association between the variables. The result of the proposed model confirms that there is a positive correlation and linear relationship between the dependent (tourists’ satisfaction) and independent variables (destination related factors that affect for the perception of the tourists). The results show that there is a positive correlation and linear relationship between the tourists' perception and the satisfaction the proposed model exists and is named as DESPER (Destination Perception). The study concluded that the tourists who visit Sri Lanka are satisfied and willing to behave positively, i.e. revisit and recommend. However, the tourists are dissatisfied with several destination related factors, therefore, the relevant and responsible authorities should take necessary actions to improve those factors.

Determining the Relationship of Tourist Satisfaction and Loyalty

– Tourist satisfaction is important to ensure the future of a tourist destination. Satisfied tourist would revisit and recommend to others which ensure a chain of event that allows the tourist destination to be visited for years to come. Therefore, to establish tourists' loyalty towards the destination, their satisfaction has to be fulfilled. In this paper, the relationship of tourist satisfaction and loyalty in Tunku Abdul Rahman Park is determined. Exploratory factor analysis was conducted prior to the multiple regression analysis using 8 destination image, 7 attribute satisfaction and 3 loyalty variables. Exploratory factor analysis results showed three dimensions of satisfaction and one loyalty dimension. Multiple regression analysis was used to show and prove the otherwise hypothesized relationship of the variables mentioned. The hypothesis, 'there is a positive relationship between tourist satisfaction and loyalty' was tested through this analysis. The study results showed there is a partially accepted relationship between tourist satisfaction and loyalty.

The Impact of Motivations, Perceptions and Satisfaction on Tourists' Loyalty

International Journal of Hospitality & Tourism Systems, 2016

Over the last fifty years tourism has grown to be one of the major industries in the world, playing an important role in the economies of many countries. Recent tourism marketing researches focus mainly on competitiveness, attractiveness, tourist loyalty to a destination, tourist satisfaction and perceived service quality, and destination image. In this study, tourist behaviour can be regarded as an aggregate construct, comprising pre-visit determinants for destination choice (e.g., motivation); on-site experience (e.g., perception); post-visit evaluation (e.g., satisfaction); and future behavioural intentions (destination loyalty). Combined, these factors help to understand comprehensive destination visitor behaviour. Identifying motivations of visitors and increasing the service quality of destinations are viable ways for destinations to remain competitive. In order to secure or expand Egypt tourism market share, tourism marketers in Egypt should pay close attention to travelers' behaviour and their perceptions of Egypt as a tourism destination. This study aims to: Understand and examine the theoretical and empirical evidence on the causal relationships among tourist motivations, tourist perceptions and tourist satisfaction and destination loyalty and examine tourists' motivations and perceptions of Egypt as a tourism destination to gain a better understanding of tourists' behavior finally, examine the relationship between satisfaction and loyalty. To achieve these aims a self field questionnaire was used to collect information. Path analysis used to study the relationships among variables. 400 tourists were investigated as a sample and the collected Questionnaires are 232 ones which represent a response rate of 58%. The important findings indicated that tourists' motivations and perceptions had an effective influence on satisfaction as well as willingness to return, both motivations and perceptions are significantly affecting satisfaction and also motivations, perceptions and satisfaction are significantly affecting loyalty.