For a Better Assessment of Business Process Quality (original) (raw)

Quality Metrics for Business Processes

Abstract In a competitive e-commerce and e-business market, organizations want their business processes and workflows to be simple, modular, easy to understand, easy to maintain and easy to re-engineer. To achieve these objectives, one can calculate quality metrics of processes. Quality metrics can give an important feedback concerning the readability, understandability, effort, testability, reliability and maintainability of processes.

A Tool for Evaluating the Quality of Business Process Models

Abstract: Modeling business processes is an essential task when aligning, improving or automating existing business processes. To be efficient in such tasks, a business process model must be understandable, reusable and easily maintainable. For assessing the quality of a business process model, a set of quality metrics have been proposed either by adapting some mature software quality metrics, or by defining new metrics specific for business processes.

Quality metrics for business process modeling

Proceedings of the 9th …, 2009

Modeling business processes is vital when improving or automating existing business pocesses, documenting processes properly or comparing business processes. In addition, it is necessary to be able to evaluate the quality of a business process model, which in tern requires a set of quality metrics. Most of the works proposed to evaluate business process models deal with quality by adapting software metrics. This is possible, because software products and business processes software are quite similar. Our contribution in this paper consists in adapting object oriented software metrics to business process models. This adaptation is based on correspondences which we establish between BPMN (Business Process Modeling Notation) concepts and object oriented concepts. By adapting object oriented metrics, we aim to obtain new metrics which give us more information about the complexity of business processes, cohesion between process tasks and coupling between processes themselves.

Quality metrics for business process models

2007

SUMMARY In the area of software engineering, quality metrics have shown their importance for good programming practices and software designs. A design developed by the help of these metrics (eg coupling, cohesion, complexity, modularity and size) as guiding principals is likely to be less error-prone, easy to understand, maintain, and manage, and is more efficient.

Quality of Business Process Models

2012

Processes modeling is done for a number of reasons in relation to enterprise modeling, business process modeling and information systems development, and is a widely used technique. In particular after the introduction of BPR and workflow in the nineties, much work has looked on quality of business process models. In this paper we present a specialization of a general framework for assessing quality of models to support the evaluation the quality of business process models. The specialization takes earlier work on quality of models, process quality and quality of business process models into account. Comparing the approaches we find on the one hand that the properties of business process model quality is subsumed by the generic framework on a high level, and that there are aspects in this framework that are not covered by the existing work on business process model quality. On the other hand, the comparison has resulted in an extension of the generic framework for these kinds of models, and in this way improved the practical applicability of the framework when applied to discussing the quality of business process models.

Prediction of Business Process Model Quality Based on Structural Metrics

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2010

The quality of business process models is an increasing concern as enterprise-wide modelling initiatives have to rely heavily on non-expert modellers. Quality in this context can be directly related to the actual usage of these process models, in particular to their understandability and modifiability. Since these attributes of a model can only be assessed a posteriori, it is of central importance for quality management to identify significant predictors for them. A variety of structural metrics have recently been proposed, which are tailored to approximate these usage characteristics. In this paper, we address a gap in terms of validation for metrics regarding understandability and modifiability. Our results demonstrate the predictive power of these metrics. These findings have strong implications for the design of modelling guidelines.

Quality indicators for business process models from a gateway complexity perspective

Information and Software Technology, 2012

Context: Quality assurance of business process models has been recognized as an important factor for modeling success at an enterprise level. Since quality of models might be subject to different interpretations, it should be addressed in the most objective way, by the application of measures. That said, however, assessment of measurement results is not a straightforward task: it requires the identification of relevant threshold values, which are able to distinguish different levels of process model quality.

A Tool for Evaluationg the Quality of Business Process Models

subs.emis.de, 2010

A Quality-Oriented Business Process Meta-Model

Lecture Notes in Business Information Processing, 2011

Business process modeling is an important part of information systems design. Business process modeling techniques provide a standard way of presentation and communication of business processes. One important problem in this context is to assess the quality of business processes as well as their ontological constructs, which raises several issues, such as the identification of business process constructs as well as the quality dimensions and factors relevant to these constructs. In this paper, our goal is twofold. First, we present a business process meta-model containing all possible constructs of a business process. Second, after discussing a set of quality factors suitable for business processes constructs, we present a quality oriented meta-model resulting from the enrichment of the business process meta-model with quality related information.

Business Process Modelling for Measuring Quality

Business process modelling languages facilitate presentation, communication and analysis of business processes with different stakeholders. This paper proposes an approach that drives specification and measurement of quality requirements and in doing so relies on business process models as representations of business processes. The approach is presented in the form of a conceptual model and its application is demonstrated for a simplified version of a business process. However, communication becomes a challenge in crossorganizational business processes where multiple business process modelling languages are being practiced which calls for an abstraction as an integration of concepts of these business process modelling languages. In this paper, a business process integrating meta-model is presented as an abstraction of concepts of seven mainstream business process modelling languages. Attaining such level of understanding and specifying business processes fosters specification and measurement of quality requirements.

For a Better Assessment of Business Process Quality (original) (raw)

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