Defining the Most Important Port Performance Indicators: A Case of Albanian Ports (original) (raw)

2015

Abstract

Measuring the port performance indicators is not an easy exercise. Many authors have investigated on defining port performance indicators. The weight of these indicators varies from port to port, its location, the nature of cargoes that this ports usually handles, port infrastructure, facilities and equipment and so on. The aim of this paper was to define the most important port performance indicators, in order to address the port operators and administration efforts to improve the overall port performance. The methodology used in this study includes questionnaires, which are complied in such a way as to obtain clear information on the weight of the performance indicators. For this purpose, questionnaires included questions on main performance categories such as port condition, operational condition, port equipment, quality of services offered, management quality, as well as subsequent questions for each category. A total of 105 questionnaires were handed out and only 82 were handed...

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