An Analysis on the Inpatients Level of Satisfaction in Malahayati Islamic Hospital (original) (raw)
Related papers
International Journal of Advanced Research (IJAR), 2019
Introduction: In the modern open and multiple choices world, provision of high quality services and improvement of patients\' conviction are becoming a critical objective to avoid patients\' transfer to another health care provider. Thus, patients\' satisfaction becomes crucial to the long-term success and profitability of health care organizations. Objective: To explore satisfaction of patients with service quality in Al.ImamainAl.Kadimain teaching hospital by the use of serviqual model; and to identify factors that may influence this satisfaction, mainly patients\' characteristics & clinical setting. Method: This is a cross-sectional study with an analytic element, carried out in Al.ImamainAl.Kadhimain teaching hospital, Baghdad-Iraq; during period of March through April, 2017. It involved patients admitted to internal medicine, gynecology, and surgery departments of hospital. The study relied on conducting face to face interviews using SERVQUAL questionnaire. This tool assessed service quality in five dimensions(tangibility, reliability, assistance, safety, and empathy). Results: The study involved 400 patients. The majority of participants was women (61.0%), young (57.8%), housewives (56.0%) and did not complete secondary education level (≃80%). The overall service quality score was (4.237?0.649). The scores of various dimensions were: tangibility (3.751?0.709), reliability (4.386?0.775), assistance (4.348?0.810), safety (4.498?0.718) and empathy (4.204?0.850). Factors found to be associated significantly with patients\' satisfaction for services quality were education (p=0.003), occupation (p=0.004) and mode of admission to hospital (p=0.022). Conclusion: This study revealed that patients in Al.ImamainAl.Kadmain teaching hospital perceived service quality as satisfactory when estimated by SERVQUAL model. The dimensions which have relatively low scores are tangibility and empathy. Those patients who were satisfied with quality of health care services are more likely to advice other people to use hospital services.
Evaluation of patient satisfaction level in an outpatient department of Senahiya hospital
2015
This quantitative study was conducted with the aim to evaluate patient satisfaction level of outpatient health care service at Senahiya Hospital, in terms of accessibility of services, service delivery, and hospital environment. The study population was aged over 14 years, sample size was 100, and data was collected by self-administered questionnaire from 12th to 16th April 2015. Data was collected from patients who used the Hospital's services during the mentioned period. The result concluded that senahiya hospital patients are satisfied with 85%. Satisfaction for the three main variables of Accessibility of services is 83%, service delivery 93% and hospital environment 76%. Based on the result on patients hospital has to improve waiting time for scan and Echo services are not reasonable. Doctor's availability for consultation has to improve; ventilation and space area is not enough. Evidence from research proves that satisfaction level of patient are high and I advise that management to approach on weak areas to get maximum satisfaction. And maintain satisfied areas as well. Being good service provider requires repeated research often, which will help improve the quality of the hospital.
The Analysis of Inpatients Satisfaction on Service Quality at Rumah Sakit Respira
2018
Background: Health service quality is the level of perfection of health services that organized in accordance with the code of ethics and service standards, so as to give satisfaction for each patient. According to data report in 2016 at RS Respira Yogyakarta, the most of inpatients diagnosis is COPD, which is as much as 117. This study aims to determine the level of inpatientssatisfaction in the Pulmonology Department at RS Respira Yogyakarta. Method: Research mix method with case study design. Quantitative samples are questionnaires (March April 2017, n = 8). Qualitative samples are lung specialists, nurses, nutritionists and people who are involved in patient satisfaction with purposive sampling technique. Results and Discussion: Aspect Input: There is inpatients satisfaction at RS Respira Yogyakarta. This hospital takes a role in the quality of health services. One way is to provide the amount of equipment in Inpatient Installation according to the needs of patients, both in qua...
Materia Socio Medica, 2015
Background and Purpose: Outpatient department is the gateway to almost all of the hospital services. Providing method of service in this place has an important role in the general impression of the patient of hospital sanitary and treatment services. This research was done with the purpose of studying the perception and expectations of outpatient service receivers of Imam Khomeini Hospital in Sari. Materials and Methodology: A cross-sectional study was conducted on those patients in the outpatient service department of Imam Khomeini Hospital who at least have the junior high school degree. 200 people were selected as sample size with Morgan's table. Respondents answered the questionnaire two times. Once they expressed their perception of the provided services and once for their expectations. Therefore, the following expectation scores are obtained. To prove the significance of demographic variables with perception and expectations, the T and Tukey , s tests and also to compare different groups the variance analysis test are used. Findings: The mean of age was 25.68± 9.086 (The youngest participant was 16 and the oldest 67 years old). It was observed from the results of the T test there is no significant difference between sex and residential place. It was clear that in perception part; there was a significant difference, at the level of 0.05 significance, in all groups except for responding and behavior, while, in expectation level, no significance in the age of the dimensions except for access. Conclusion: Results showed that the satisfaction status of patients in Imam Hospital clinic in Sari is good. Many of the existing shortages can be improved by presenting an accurate and organized program. The present study shows that some service dimensions of patients require being promoted, the most important of which include behavior, accessibility and affordability, physical and responsiveness dimensions.
Analysis of the Quality of Inpatient Health Services at Medan Haji General Hospital
Contagion: Scientific Periodical Journal of Public Health and Coastal Health
Currently the hospital is innovating to increase the level of patient satisfaction indicators which are still a problem in the quality of health services. The purpose of this research is to raise issues related to the quality of inpatient services at RSU Haji Medan. The method used is descriptive analytic with a cross-sectional study design, namely through a sample of 189 people taken from 9818 populations through calculations using a categorical descriptive formula and drawn by purposive sampling, data collection is carried out based on direct interviews using a questionnaire instrument adopted from RISKESNAS Ministry of Health of the Republic Indonesia, after the survey was conducted, the data were analyzed by means of frequency and central distribution, statistical tests using the Spearman rho correlation, multiple linear regression. The results showed that the average patient was still in the dissatisfied category (mean = 150.79), the Spearman rho test stated that there was a re...
Patient Satisfaction Level at the Outpatient in University of Muhammadiyah Malang Hospital
Jurnal Keperawatan
Introduction: The hospital is one of the health care facilities expected to provide appropriate health services and information for patients and the broader community. Patient satisfaction is one of the essential things for health care providers as a measuring tool to evaluate service quality. Satisfaction can increase the number of visits that impact increasing sources of income for hospitals and, at the same time, realize a healthy and prosperous society. Objectives: The purpose of this study was to identify patient satisfaction in the outpatient installation of the Muhammadiyah Malang University Hospital in indicators of conformity with expectations, ease of obtaining services, and willingness to recommend. Methods: The design of this research is descriptive observational. The sample in this study were patients who visited the outpatient installation of the University of Muhammadiyah Malang Hospital in November 2020; as many as 136 respondents were selected by accidental sampling...
2021
The hospital is one of the institutions engaged in health services. The main indicator of the standard of a health facility and is a measure of the quality of service, low customer satisfaction will have an impact on the number of visits that will affect the profitability of health facilities. This study aims to determine the effect of quality and the dominant variables that affect service on patient satisfaction at the Haji-Medan Hospital in 2020. The quantitative research was conducted through an analytical survey research approach with a cross sectional study approach. Testing through logistic regression on the independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the respondents' questionnaire data as many as 80 samples. The results showed that service quality had a significant effect on patient satisfaction from four variables, namely; reliability p value 0.020 (p < 0.05), responsiveness p value 0.038 (p < 0.05), empathy p va...
Medical Technology and Public Health Journal
Patient satisfaction is a subjective value to the quality of services provided. Although subjective, there is still an objective basis, especially the patient's assessment which is based on past experience, education, psychological situation at that time, and the existing reality. The type and design of this research is a descriptive observational research that analyzes the patient's assessment of the service quality of the Outpatient Installation of the Islamic Hospital in Surabaya. Judging from the time of the study, this study included a cross sectional study. The population in this study were all patients at the Islamic Hospital Surabaya Outpatient Installation from an average of January, February and March 2020. The total population in this study was 14,000 patients based on the number of visits per month. during the first Quarter, starting from January to March 2020 with the slofin formula, 113 respondents were found. The five dimensions are: (1) Responsiveness, (2) As...
World Applied Sciences …, 2011
Madina Teaching Hospital is attached Teaching Hospital of university Medical and Dental College, University of Faisalabad, which provides free of cost medical treatment of the patients. Quality care of patients means as patients who have the opinion that they are satisfied with the health services. This study explores how much the patients are satisfied with facilities given by the hospital as sample for the country. As health facilities, food, nutrition, sanitations and clean drinking water are the factors of Human Resource development and indicator for welfare state. In this study impact of medicine given in time by the nurse, environment of hospital, availability of food products supply, post-operative care facility and cleanliness has observed on patients satisfaction and quality of treatment. Also, evaluate the hospital care and suggest for the improvement of quality of care in this hospital as well as in Pakistan.
In-Patient Satisfaction and Its Associated Elements in Nishtar Hospital Multan
Zenodo (CERN European Organization for Nuclear Research), 2018
Objective: The quality of monitoring care of the patients in the hospitals plays a vital role to know about the contentment of the patients. This work was carried out to know about the reasons of the satisfaction of the patients. Methodology: Method which was used for the study in 2017 was cross sectional study. 476 patients from 5021 were chosen as sample. A face to face interview was carried out at discharge time in the hospitals. Talented personnel were chosen to take interviews. Pearson's Correlation was used to know about the correlation between the variables. Results: Most of the patients about eighty-three percent were happy because they were well looked after in hospitals but one percent were not happy with the prevailing conditions. More than ninety-one percent patients were very happy after talking with physicians and to see the way of their treatment. Nourishment status can have satisfied only twenty-seven percent patients. This research did not have any attachment with the qualification and age of the patients. Both genders were the part of this study whose stay at the hospitals was eleven to fifteen days because they were more satisfied with the way treatment was provided to them from hospital staff. Conclusions: Patients were very happy due to the way they were being cared in the hospitals. This kind of other research works are required for improving the care in the hospitals and it will bring best outcome.