The Role of Organizational Citizenship Behavior as a Mediator on The Effect of Employee Engagement and Organizational Culture on Employee Perfomance in BPJS Ketenagakerjaan (original) (raw)
Related papers
International Journal of Social Science and Business, 2023
This study aims to investigate the influence of employee engagement and organizational citizenship behavior on organizational culture and employee performance in the production division of PT. Wahana Kasih Mulia Kedungreja Cilacap. The problem behind this study is the importance of understanding the factors that influence organizational culture and employee performance in the context of the company's production division. The type of research used is quantitative research. The research sample consisted of 98 employees of the production division of PT. Wahana Kasih Mulia Kedungreja surveyed. The method of data collection used is the distribution of questionnaires to respondents, who are employees of the company's production division. Data analysis is carried out using statistical methods. The results showed that organizational citizenship behavior and employee engagement had a significant influence on organizational culture and employee performance in the production division of PT. Wahana Kasih Mulia Kedungreja. The conclusion of this study is that these factors play an important role in shaping a positive organizational culture and improving employee performance. The implication of this finding is the need for companies to manage employee engagement and organizational citizenship behavior effectively to improve organizational culture and employee performance in the production division
International Journal of Scientific Research and Management
An effective way to retain employees is to maintain and foster a harmonious relationship between the organization and its employees. Good treatment of the company to its employees, will form a positive perception in the minds of its employees so that it arises in the name of engagement or employee engagement. Employees who have an attachment to the company will certainly have a sense of job satisfaction. Employee management must be directed to the ability to elevate Organizational Citizenship Behavior (OCB) through the job satisfaction of its employees, this is mainly because of the employee engagement function that provides a set of values for setting company priorities. The problem of employee engagement is essential for a company, because it will always be related to life in the company. The population of this research is all 557 permanent employees in East Java. The sample in this study was selected using the multistage sampling method. After mapping, eight offices were netted...
JURNAL DINAMIKA MANAJEMEN DAN BISNIS, 2021
The objectives of this study are: 1) To find out the description of work engagement, job satisfaction and Organizational Citizenship Behavior (OCB) for employees of PT. Rizki Asa Buana on Jl. Manggul jaya no.9 (base 4) cikiwul, bantar gebang. Bekasi 17152. 2) To determine the effect of Work Engagement on Organizational Citizenship Behavior (OCB) on employees of PT. Rizki Asa Buana on Jl. Manggul jaya no.9 (base 4) cikiwul, bantar gebang. Bekasi 17152. 3) To determine the effect of Job Satisfaction on Organizational Citizenship Behavior (OCB) on employees of PT. Rizki Asa Buana on Jl. Manggul jaya no.9 (base 4) cikiwul, bantar gebang. Bekasi 17152. 4) To find out how much the contribution of Job Engagement and Job Satisfaction to Organizational Citizenship Behavior (OCB) for employees of PT. Rizki Asa Buana on Jl. Manggul jaya no.9 (base 4) cikiwul, bantar gebang. Bekasi 17152. This research was conducted on 135 employees of PT. Rizki Asa Buana on Jl. Manggul jaya no.9 (base 4) cikiw...
International Journal of Science, Technology & Management, 2022
Companies engaged in the service sector are strongly influenced by employee performance. The company will always try to develop employee performance so that company goals can be achieved. Getting employees who have high performance for the company is not an easy thing because it takes several factors that need to be contributed by employees to the company, including work engagement and organizational citizenship behavior. This study uses a quantitative research approach with analysis. The type of research used is explanatory research with survey methods. Data obtained through participant observation, interviews, and filling out questionnaires to a sample of 40 employees of PT. Telkom Indonesia Tbk., Witel Malang using a saturated sample from the customer care department. The instrument which consists of 18 statement items uses a Likert scale and five alternative answers. With the results of data analysis, it can be seen that work engagement affects employee performance through organ...
Jurnal ASET (Akuntansi Riset)
This research was conducted at PT. Bank Mandiri (Persero), Tbk Especially in the Padang Micro Cluster. This study aims to find out how much influence Job Characteristics, Perceived Organization Support (POS), and Organizational Justice Against Organizational Citizenship Behavior (OCB) With Employee Engagement As a Mediation variable. The method in collecting research data through surveys and distributing questionnaires, with a sample of 96 Employee respondents. The analytical method used is multiple regression analysis. The results of the research obtained based on the partial test (t test) were obtained: (a) partially there was a significant effect between Job Characteristics on Employee Engagement. Thus Ho was rejected Ha accepted. (b) partially there is a significant influence between the Perceived Organization Support on Employee Engagement. Thus Ho is rejected Ha accepted. (c) partially there is a significant effect between Organizational Justice on Employee Engagement.
The Effect of Employee Engagement and Job satisfaction on Organizational Citizenship Behavior (OCB)
Proceedings of the 2nd Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2018), 2019
This study aims to see the effect of employee attachment and job satisfaction on Organizational Citizenship Behavior (OCB) on lecturers at Universitas Negeri Padang. The populations in this study were 905 UNP lecturers with civil servant status. The sample in this study amounted to 30 people who were determined as respondents. The analysis tool used is Partial Least Square (PLS). The results of this study indicate that (1) the attachment of employees has no significant effect on OCB, (2) the attachment of employees has a significant effect on job satisfaction, (3) job satisfaction has a significant effect on OCB, and (4) the attachment of employees has a significant effect on OCB through job satisfaction.
2021
The management of human resources at the Secretariat of the Research and Development and Training Agency (a public organization that is identical to religious values) experiences problems because the importance of employee performance, employee engagement, and organizational behaviour are still below 75. This study aims to determine whether employee engagement and organizational citizenship behaviour positively and significantly impact employee performance. This research finds that employee engagement has a positive and significant impact on employee performance, while organizational citizenship behaviour has a negative and insignificant impact on employee performance. This research supports previous research, which states that employee engagement positively and significantly impacts employee performance. However, this research refutes previous research applied to private organizations, which states that organizational citizenship behaviour has a significant positive impact on emplo...
International Journal of Advances in Scientific Research and Engineering , 2020
This study aims to examine the relationship between variables consisting of organizational Commitment, employee engagement, Organizational Citizenship Behavior (OCB), and Employee Performance. The mediating role of Organizational Citizenship Behavior (OCB) explains to analyze the results directly or indirectly. Methodology-Research respondents are permanent employees of Bank Sulut Go in the Java area. A total of 73 respondents sampled in this study. The analysis technique is descriptive and linear regression for confirmation on a structural equation model built by the researcher and path analysis. The quantitative approach was chosen to explain the influence between research variables. Data collection using online questionnaires. Research Findings-The results show that organizational commitment and employee engagement with employee performance through mediation Organizational Citizenship Behavior (OCB) have a significant effect. Then Organizational Citizenship Behavior (OCB) on employee performance also has a significant effect. The organizational commitment to employee performance and employee engagement to employee performance has no significant effect. At the same time, organizational commitment to employee performance and employee engagement with employee performance has a significant effect. Originality-Research makes organizational commitment variable on employee performance and does not significantly influence the originality of this study. Several previous researchers who tested organizational commitment variables on employee performance showed a significant effect, so the research results have differences that complement theories for future research.
Impact of Employee Engagement on Organization Citizenship Behaviour
This article is commissioned to study the level of Engagement in a construction organization located in Chennai, India and its impact on Organizational Citizenship Behaviour. It is highly important to know the level of Engagement in an Organization and act upon the results for growth of the Organization. Engagement is often related to productivity and Turnover. But less importance is given to the Behavioural impact of Employee Engagement. Therefore this study focuses on the impact of Employee Engagement on Organizational Citizenship Behaviour. A sample of 194 Respondents were chosen from the total Population using simple random sampling. Statistical tools like Regression and Correlation were used and Percentage Analysis was done. It was found that Employee Engagement has a very significant impact on Organizational Citizenship Behaviour. Key words: Employee Engagement, Organizational Citizenship Behaviour