Technology and Business-to-Consumer Selling: Contemplating Research and Practice (original) (raw)
Journal of Personal Selling and Sales Management, 2010
Abstract
... use improves customer service and salespersons' adaptability, thus leading to improved sales performance (see Johnson and Bharadwaj 2005; Ko ... Bristow, Dennis, Rajesh Gulati, Steve Mooney, and Wenyu Dou (2004), “The Impact of Internet Savvy and Innovative-ness on ...
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