Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel (original) (raw)

Managing Service Quality, 2003

Abstract

... Table IIIPersonal characteristics associated with non-usage of IB by user group. ... Black, NJ, Lockett, A., Ennew, C. (2001), "The adoption of Internet financial services: a ... Cox, J., Dale, BG (2001), "Service quality and e-commerce: an exploratory analysis", Managing Service Quality ...

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