SAIS Service Quality and Student’s Satisfaction Towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience (original) (raw)

Managerial Implications of Student Activity Information System Implementation at Faculty of Business and Management

International Journal of Service Management and Sustainability, 2020

Faculty of Business and Management – Student Activity Information System (FBM-SAIS) was developed with an aim to manage the student activity application process effectively through the Internet. This study was conducted to determine the managerial implications of FBM-SAIS implementation to FBM, UiTM Selangor by focusing on the manpower and financial impact, as well as to determine the direct effect of SAIS Service Quality on SAIS student satisfaction. This study proposed SAIS ServiceQuality as a higher-order factor in order to determine a direct effect of SAIS Service Quality on student satisfaction towards SAIS implementation. Interviews were conducted to identify the managerial implications of student activity application process before and after SAIS implementation. Meanwhile, the quantitative data was gathered from 94 SAIS users who were FBM students through e-survey and was analyzed by using SmartPLS 3.0. The interview results showed that the implementation of SAIS did have an ...

The Effect of Service Information System Quality on the Intensity of Use of Digital Learning Service Systems

JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik)

Information systems are used by organizations to help the organization's operations become more efficient in their role as a tool to win the competition. Data processing has become an important part of the Management Information System that will affect every organization's activities. Universitas Hasanuddin's management information system has developed an online information system through the website, namely the Learning Management System. The Universitas Hasanuddin Learning Management System is prepared to support and expedite the learning process. However, the current learning management system has not been understood by lecturers and students due to poorly understood features, slow system access, and a lack of socialization of the use of the learning management system at the department or study program level, so that it does not encourage lecturers and students to use it more often. Learning Management System. This study aims to determine how the system's quality ...

How Service Convenience Influences Information System Success

ijfcc.org

The purpose of this paper is to examine the effect of Service Convenience (SERVCON) towards Information System (IS) success model. This study conceptualizes SERVCON as a dependent variable, six-dimensional construct that represent IS users' perceived time and effort when in interaction with the service. Technological advances and generalization of the IS users have led SERVCON to be considered as a potential influence of IS success model. This study conduct an analysis of survey data from 290 students from public university in central Taiwan, consisting of undergraduate, master, and doctoral students, about recent use of Student Information System (SIS). Results of this paper strongly support that SERVCON is one of important factor for IS success. In addition, SERVCON construct can assist IS service providers reduce users' time and effort to decide, access, search transact, benefit, and post-benefit when they consume the services.

Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

HOLISTICA – Journal of Business and Public Administration, 2019

This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that th...

Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China

European Journal of Business and Management, 2020

The Chinese educational system's reputation is remarkable in the region. Graduates from universities in China have played a great role in the development of their countries. The increasing number of students is the most significant challenge facing the higher education sector in China. This study sought to examine the impact of students information system's service quality on students satisfaction among universities in Jiangsu Province in China. Data for the study was obtained from 400 international students sampled across the region of Jiangsu province in China. Findings from this study shows that a rise of 0.485 in empathy will result in increased satisfaction of students in universities. Likewise, an while 0.174 tangibles increase will result in an increase directly in satisfaction of student in universities. Moreover, the satisfaction of students in universities in China will be influenced by Reliability when a 0.165 reliability increase will result in increased directly to satisfaction of student within universities.

The influence of learning management information system and service quality on the customer satisfaction of Ruangguru application

Cypriot Journal of Educational Sciences, 2022

This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey instrument with a Likert scale program. The result is that the learning management information system significantly influenced the customer satisfaction of the Ruangguru application. The result is as follows: learning management information system (X1) influences the customer satisfaction of variables (Y1). Then, the quality of service significantly affects customer satisfaction quality of service (X2) affects the variable customer satisfaction (Y1). Last, the information system of learning management and the overall quality of service affect customer satisfaction simultaneously; variables X1 and X2 have a significant influence on the varia...

Analysis of Service Quality on Academic Information System toward User Satisfaction Using Kano Method Base on SERVQUAL Dimensions ( Case Study : Academic Information System on STT Wastukancana Purwakarta )

2018

Competitive competition among colleges requires that they do excellent service for all components to involve in business processes. In order to meet these needs, then the academic information system is one of the media that need to be considered by colleges in providing the best service to students.An academic information system at each college has different services, according to the needs and facilities provided by the campus. Services provided in order to improve the service quality of a system can be one indicator in measuring user satisfaction. The problems that arise are which services should be improved and that must be maintained to achieve user satisfaction academic information system. So the steps taken in this study is to identify the attributes for each dimension of quality service. The result is 16 attributes for 5 dimensions of quality service. It then identifies how the student’s preferences as users of the system to the academic information system and satisfaction gr...

Measurement of e-services quality: an empirical study of University of Bahrain

Education and Information Technologies, 2018

In the last decade the Information Communication Technologies (ICTs) have significantly revolutionized the educational sector. With an increasing number of universities and its presence on the website, the e-service quality is becoming a vital concern toward satisfying the students who are the main stakeholder. E-service quality and e-satisfaction relationship is previously tested. However, the pervasiveness of internet use in education warrants measuring e-service quality a high importance. Therefore, this research aims at measuring the e-services quality and its impact on student e-satisfaction at University of Bahrain (UoB). Toward this aim, a research model was developed and tested. A questionnaire consisting 33 of Likert type items were distributed. Primary data were collected from 390 students. Regression analysis was used to determine if the quality of dimensions (website design, reliability, responsiveness, ease of use, and privacy) have an impact on students' e-satisfaction. The results show that all of the dimensions of e-services quality have an impact on student's e-satisfaction expect for the dimension of ease of use. Thus, according to the results of this research, there is insufficient evidence of the effect of ease of use directly on students' e-satisfaction. The contribution of this article relates to the fact that the proposed model integrates in a holistic way various relevant factors affecting e-service quality into a single model that can be adopted to measure the e-services at university. In addition, the researchers present some recommendations for UoB to apply e-services quality dimensions through websites, and some suggestions for future research.

Experiences in Using It-Based Service Toward Students Satisfaction at University(The Study on Private Universities in Central Java Indonesia)

2014

Information technology has become an integral part in the life of a universities.This researchexplores how the use of IT-based service experiences effect on students'perceptions of IT-based services and traditional services (represented by SERVQUAL)at university as well as perceptions of IT-based services and traditional services effect on student satisfaction. Sample data which is collected from several universities were tested by structural equation modeling approachby means of WarpPLS 3.0.The result shows that students evaluations on the options IT-based services and traditional services at the university is positively influenced by the experience in using information technology services provided by other service providers outside the university, such as ATMs, e-banking and m-banking. This study also identified that IT-based services effect on perception of traditional services. Furthermore, the perception of the IT-based services and traditional services affect student satis...

A Measurement Framework for Analyze The Influence of Service Quality and Website Quality on User Satisfaction (Case Study: An IT Service in Jember University)

Proceeding of the Electrical Engineering Computer Science and Informatics

The information system is a set tools to present information that has been managed well in order to make it easy and useful for its users. One indicator of the successful implementation of information system is how the end-user satisfaction. User satisfaction can be measured using user satisfaction methods. This study aims to develop a measurement framework to measure the user satisfaction of IT services. The measurement framework will be developed using 3 (three) basic theories such as Servqual by Parasuraman, Webqual by Barnes and Vidgen, and Information System Succes Model (ISSM) by DeLone and McLean. The model will be applied to a case study that an IT Service called Sistem Informasi Terintegrasi (SISTER) of the Jember University. This measurements using 100 respondents are students as SISTER's users and will be tested using t testing and GAP analysis. Based on the measurement results, the variable service quality has no significant influence on user satisfaction, and another variable is website quality has a significant influence on user satisfaction. Based on GAP analysis, it's found that the average gap value for service quality variable is-1.12, website quality is-1.00, and user satisfaction is-1.00. It means, the service quality that represents the tangible components, reliability, responsiveness, assurance, and emphaty of SISTER's provider according the students perceptions are still not good. In the future, SISTER's provider need to improve the quality of measurement items of indicators of reliability, responsiveness, assurance, and emphaty if they want to increase the user satisfaction of SISTER.