The influence of airport security procedures on the intention to re-travel (original) (raw)
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Journal of Experimental Criminology, 2020
Objectives Invasive security practices create resentment, especially when targeting minority groups. Many studies of homeland security as well as of general policing practices, emphasized the harm such security checks produce; however, they could not tell us what effect avoiding these practices had on perceptions of trust. Methods Our study follows a security screening reform in Israel's Ben-Gurion international airport, a reform that was done to eliminate a specific practice which we found, in a previous study, to cause significant emotional harm. Employing a quasi-experimental design, we tested the effect that avoiding that specific harmful component had on perception of trust among Israeli citizens of Arab ethnicity. Results We found that eliminating that harmful component of the security screening was highly effective in improving the feelings of Israeli citizens of Arab ethnicity. Conclusion We found that limited trust and perceptions of unfair treatment are not inevitable feelings among minorities, even in stressful situations such as airport security screening, as they predominantly depend not on background characteristics, but rather on the characteristics of the direct treatment they receive.
Air travelers satisfaction with security screening
2019
The aim of the descriptive study is to gain an understanding of the perceived level of fairness in their experience of security screening relation to their satisfaction. The context of the study was a major aviation hub in East Africa. The target population was all departing international passengers. Primary data was collected using a self-administered questionnaire. The respondents were selected using convenience sampling of passengers who had just completed the final security check at the departure area of the airport. A total of 251 usable responses were collected from a target of 384 respondents giving a response rate of 65 percent. The findings contribute to the existing body of knowledge on the relationship between the perceptions of fairness of security procedures and their influence on satisfaction. One way between groups analysis of variance (ANOVA) was conducted to test for statistical significance. A Cronbach’s alpha of 88.7 was computed demonstrating a high level of inte...
Airport security measures can be grouped into two types; standardized screening techniques, which all passengers must undergo (e.g., baggage X-rays, metal detecting scans); and elevated-risk screening (including pat-downs and strip searches) for which only a sub-set of passengers are selected. In the current study, an undergraduate sample (n ¼ 636) was surveyed regarding the professionalism of security screening staff, as well as perceived safety, threat to dignity, and enplanement intentions, following standard and elevated-risk screening measures. Consistent with our hypotheses, perceived professionalism and safety were positively correlated with enplanement intentions, and dignity threat was negatively associated with perceived safety. As the perceived safety from the use of a security measure decreased, enplanement intentions also decreased. Notably, when a screening measure is perceived as having negative consequences (e.g., threatening one's sense of dignity) the safety of the measure is personally invalidated.
Researching the Satisfaction Levels of Passengers for Security Services at Airports
The rapid development in international trade has directly affected the air transport industry. Therefore, the number of passengers and the amount of cargo carried are increasing every year. Especially for long distance travels, passengers tend to prefer air transport. So, effective security applications at airports such as security processes, the competence of the technology used and security staff are extremely important. At the same time, having good performance of security systems may also affect the passengers' satisfaction. In this study, the effect of security practices at airports on passengers' satisfaction was investigated. Within the scope of the study, 536 questionnaires were applied both face to face and online to the passengers using Turkish airports. The data were tested using T-Test, ANOVA and Regression analysis. According to the analysis results, it has been found out that there is a meaningful relationship between the evaluations of the passengers towards security services at the airports and their satisfaction level. Also, evaluations of the passengers towards security services at the airports and their satisfaction level differ according to the flight frequency. Finally, some suggestions have been made to the sector administrators related to the security practices at airports in order to increase the passengers' satisfaction level.
Airport Environment and Passengers' Satisfaction with Safety
Journal of Applied Security Research
The objective of this article is to report patterns of passenger's satisfaction with their safety at an international European airport. 1 The study is based on an analysis of a 2014-2015 passenger safety survey with particular focus on the impact of the airport's environment on passenger safety. Chi-square analysis and binary logistic regression underpin the methodology used in the study. Findings show that about one third of passengers are dissatisfied with their perceived safety. Airport entrances, security checkpoints, boarding areas, toilets, and restaurants are places where passengers declare feeling less satisfied with their safety. Regardless whether passengers are arriving or departing, their satisfaction with safety is affected by their perception of an airport's environment (e.g., elevators, overall maintenance) and also by the overall experience of being in transit. Findings call for research and interventions that consider passenger safety as a multifaceted phenomenon and that adopt a whole-journey approach to transit safety.
Airport security screening and changing passenger satisfaction: An exploratory assessment
Journal of Air Transport Management, 2006
Since September 11, 2001, airport screening procedures in the US have been continuously evolving. For example, the passenger screening process is now trying to strike a balance between security and customer service (i.e. minimizing wait times). This balancing act has important implications not only for passenger safety, but also for the financial stability of an airline industry that is faced with volatile energy prices and sometimes burdensome labor agreements. Using data from 2002 and 2003, we estimate multinomial logit models to uncover factors that determine passenger satisfaction at security screening points. Our findings show that, while wait times at security screening points are significant determinants of passenger satisfaction, many other factors come into play. Moreover, the results show that the determinants of customer satisfaction are not stable over time. This suggests that further refinements in airport screening procedures should give careful consideration to the factors underlying passenger satisfaction, and how these might change over time, rather than focusing exclusively on minimizing wait times at passenger screening points. r
Security cynicism: Travellers' experience of security in encountering airport security
Proceedings of the IADIS International Conference on ICT, Society and Human Beings, 2009
Based upon a study of travelers' subjective experience of security in encountering airport security, this paper argues that the ICTs used in airport security contribute to heightening travelers' awareness of the shortcomings of the security checkpoint. Travelers therefore experience existing security measures as tokenistic security. Caught in the tension between the existing security measures and increased awareness of potential dangers, travelers grow cynical of the intentions and effects of airport security. This is called security cynicism. The paper discusses the implications of security cynicism to ICT policy-making.
ABAC Journal, 2018
The objective of this pilot study is to examine the effect of passenger perception of flight attendants’ safety and security duties during normal operation and how the moderating role of passenger’s knowledge of safety protocols and purposes affects passenger satisfaction.. While safety and security is a basic human need, safety measures might not be followed in circumstances where the reasons for the safety measures are unclear. This study’s hypotheses were tested using 40 samples, which were 40 residents of Bangkok. The result from the regression analysis suggests that the level of passenger’s safety knowledge significantly moderated the relationship between passenger perception of in-flight safety and security procedures and their satisfaction. These findings suggest some implications regarding the requirement of in-flight safety and security procedures for the airlines and government.
ATTITUDES TOWARDS AIR TRAVEL SAFETY
This report analyses 139 survey responses investigating the attitudes that various travellers have with respect to air travel safety and security. The main finding of the statistical analysis completed in this is report is that all analysis needs to be treated with caution due to several counter‐intuitive results. Overall, however, respondents indicate that they are generally confident in travelling via air, but if Qantas management seek to increase the level of confidence that travellers have with air travel they should emphasise the rigour of current security processes, particularly to business travellers who are more likely to travel domestically. It should also be noted that a discrepancy between how professional security staff are perceived to between men and women may also need to be addressed.