Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics 8) edited by Paul Drew and John Heritage. New York: Cambridge University Press, 1992. 580 pp (original) (raw)

Institutional interaction. Studies of talk at work

2005

Institutional Interaction 31 2.1 The Procedural Relevance of Institutional Context 32 2.2 Respecifying the Relationship Between Interaction and Context 35 2.3 Opening Up the Notion of Context 38 2.4 The Distinction Between Mundane and Institutional Interaction 43 2.5 Rereading the Procedural Relevance of Context 47 2.6 Dimensions of Institutionality in Interaction 53 2.7 Conclusion 56 Chapter 3 Analytic Procedures 60 3.1 Research Process 61 3.2 Transcription of Data 64 3.3 Reliability and Validity 67 3.4 Data Analysis 71 Identifying the Phenomenon 74 Grouping the Cases 77 Outlining the Dynamics of the Phenomenon 77 Drafting the Manuscript Writing Up 3.5 Applying the Findings 3.6 Conclusion Chapter 4

Conversation Analysis and Institutional Interaction

The Encyclopedia of Applied Linguistics, 2012

Within the last fi fty years, the study of institutional interaction has been carried out by a large number of scholars referring in diversifi ed ways to conversation analysis (CA), ethnomethodology (EM) and workplace studies (WPS). This entry presents the specifi c approaches of these three related fi elds, elaborating on their major topics. In the conclusion, their theoretical, methodological, and applied contributions are highlighted.

An Introduction to Interaction: Understanding Talk in Formal and Informal Settings

Language Value, Volume 7, 2015

This textbook is a comprehensive guide for (mainly, but not only) linguistics, sociology, communication and even business students on the theories and research methodologies of conversation analysis. Based on ethnomethodology, a theoretical perspective of sociology which appeared in the 1960s and which explored how people create social order, social structure and situated action (Garfinkel 1967) through the direct observation of human behaviour, conversation analysis emerged in the 1980s as an approach to the study of talk in interaction. Sacks (1984), a graduate student who worked with Garfinkel, thought of talk as the ideal source of data to study human action, as it could be tape-recorded and carefully and repeatedly examined. The conversation analysis methodology was soon found useful for the study of a wide range of conversations (formal, informal, institutional, etc.) held for a great deal of different purposes and in diverse contexts (business, education, media, legal settings, etc.)