Cost-Benefit Analysis of Business Process Reengineering (original) (raw)
This paper objective sought to ascertain the worthiness of Business Process Reengineering (BPR) in the Port Harcourt hospitality industry. Drawing a sample of 156 registered 5-1star hotels in Port Harcourt Nigeria, it was hypothesis that there is no significant difference between the costs and benefits of BPR. The result showed that there is a significant difference between the costs and benefits of BPR; and that the benefits outweighed the costs. It was concluded that though BPR is a worthwhile exercise, care must be taken never to carry it out for the mere sake of it. Based on this, it was recommended that BPR should be preceded by strategic planning. Such an exercise should place the customer at the center of the reengineering effort. For a successful BPR, there must be recourse to corporate culture; while constant communication and feedback should not be ignored. To achieve maximum result from a BPR effort, it must be owned throughout the organization, and there should be specif...
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