Dimensional Context of Total Quality Management Practices and Organizational Performance of SMEs in Nigeria: Evidence from Mediating Role of Entrepreneurial Orientation (original) (raw)
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International Journal of Supply Chain Management, 2018
This paper investigates the effect of entrepreneurship development on the Small and Medium Enterprises (SMEs) performance in Kano. The issue of Market Orientation (MO), Total Quality Management (TQM) on the Small and Medium Enterprises (SMEs) performance in Kano state will be an interesting area of research as a centre of commerce in Nigeria. The paper sample consists of 8,286 of all the SMEs operating in Kano state. Out of which 367 questionnaires were administered to respondents concerning the MO and TQM to SMEs performance, 297 were returned. The numbers of the valid questionnaires are 291. The data were analyzed using Partial Least Square Structural Equation Modelling (PLS-SEM) to determining the effect of the variables of the study. The findings of the paper indicated that entrepreneurship development factors: MO and TQM promoting SMEs performance in Kano state. The results showed a statistically significant positive influence of both MO and TQM to SMEs performance. The finding...
African Journal of Business …, 2012
The new and challenging structure of the global business environment has been forcing organizations, including banks, to adopt innovative strategies to seek a better performance and sustain their competitive advantage. However, it has been widely emphasized in the literature that quality alone in the current transforming economies cannot attract the educated and technology-driven customer demands. Therefore, highly competitive leading organizations have to integrate various innovative strategies to attract and maintain their critical customers. Moreover, strategies should be looked at as means towards an end and they must be aligned with other organizational variables. Regarding the Yemeni banking system, it has been reported to have been suffering from many problems as a result of the lack of efficiency and customer and market focus. Furthermore, Yemeni banks lack the entrepreneurial capabilities to seize and take the advantage of the available business opportunities. This paper, however, tried to examine to what extent the relationship between total quality management (TQM), entrepreneurial orientation (EO) and performance is affected by the organizational culture by using the data collected from the Yemeni banking industry. The findings of this study supported the premises of the contingency and organizational change theories by confirming the significant role of organizational culture.
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International Journal of Organizational Behavior and Policy
Small and Medium Enterprises (SMEs) have had a very good impact on economic development in Indonesia. In addition, the presence of SMEs also brings many benefits to the welfare of the community, one of which is by absorbing the workforce so that it can reduce the number of unemployment figures. To see the success or failure of a business can be seen from the measurement of performance. Measuring the performance of a business is a very important thing, because by measuring the performance of the company can find out how much reward or salary will be given to employees. This study aims to examine whether entrepreneurial orientation, innovation, market orientation and total quality management affect the performance of SMEs. This study uses primary data with questionnaires as research instruments. The population in this study was 1,599 SMEs located in Kuantan Singingi Regency. The number of samples used was 115 with a purposive sampling method. The test results show that the independent...
The impact of organizational culture on total quality management in SMEs in Nigeria
The goal of this exploration is to observationally test the connection between total quality management and SMEs' performance. Specifically, it looks at whether organizational culture (OC) has an interceding impact on the TQM-SMEs performance relationship. Established on the literature review of TQM, OC and SMEs performance, the theoretical model for this investigation was formed. A self-controlled survey was utilized to gather information from the SMEs owners-managers in the Southwestern region of Nigeria. In determining the relationship, SEM-PLS 3.0 was utilized. Measurable results add to the literature by showing a positive direct impact of TQM and OC on SMEs' performance, and a critical and positive aberrant impact of TQM on SMEs' performance through OC. The quantitative cross-sectional research configuration explored an example of assembling SMEs. Subjective methods or a contextual investigation approach for additional data examination could be utilized for subsequent research. The results of this exploration give awareness into SMEs' owners-managers in the present unique manufacturing setting, concentrating on TQM as an instrument for improving their performance. The outcomes can help SMEs by giving direction with regards to the OC, on account of its impact on the effective execution of TQM, in this way improving the dimension of performance. The examination expands the TQM literature with an extensive comprehension of TQM from the point of view of SMEs in Nigeria. It fills the void in observational examinations that research the joint impact of TQM and OC on SMEs' performance.
British Journal of Economics, Management & Trade, 2015
The small and medium enterprises (SMEs) play a significant role in the economic development and progress of the country. There are number of factors that contribute to the success of SMEs. This study investigates the effects of total quality management, market orientation on business performance of small and medium enterprises in Pakistan. Target population of the study was SMEs. Sample size of this study was 183 SMEs operating in Rawalpindi/Islamabad. Questionnaire protocol was used to collect the data. SPSS 20 software was used for analysis. This study adds to the literature by proposing the model to examine the relationships between TQM, MO and business performance of SMEs in Pakistan. The study concludes that both TQM and MO significantly contribute for higher business performance of SMEs.
Small and medium-scale enterprises (SMEs) have been identified as the key drivers of all the major economies in the world. Their development has become an issue of concern to policymakers in developing economies like Nigeria. In today's competitive business environment, Total Quality Management (TQM) plays a very significant role in boosting organisational performance by continuously improving the quality of products and/or services delivered. This study therefore assessed the impact of TQM practices on the performance and development of SMEs in Nigeria. Data were obtained through the administration of structured questionnaire to 50 purposively selected ISO-9000 certified SMEs in the oil and gas industry. Six tools of TQM (top management commitment, strategic planning, customer focus, employees' involvement and empowerment, process management, and partnerships) were identified and their impact was measured on performance of the SMEs. The results showed that with the exception of employees' involvement and empowerment, all other tools of TQM had significant impact on the performance of the SMEs. A lack of employee involvement and empowerment to the implementation of TQM has emerged as a possible reason for the failure of TQM systems in some SMEs in Nigeria. The study concluded that TQM is a management system capable of enhancing the sustainable development of SMEs.
Benchmarking: An International Journal, 2020
Purpose-Drawing upon the resource-based view, the authors examined empirically the total effect of total quality management (TQM), organisational excellence and entrepreneurial orientation (EO) on organisational performance Design/methodology/approach-Hypotheses were formed to be tested using primary data collected through a survey questionnaire. The data were collected from the Dubai police organisation as a field of study. Out of the 500 distributed questionnaires, 280 questionnaires were returned. Partial least squares structural equation modelling (PLS-SEM) was used to analyse the data for measurement and structural models. Findings-The statistical results that were extracted using PLS-SEM confirmed the positive and significant effect of TQM, organisational excellence and EO on organisational performance. Practical implications-In this study, many valuable implications were found from the results. The outcomes of this study can help managers, decision makers and practitioners in considering the importance of implementing practices, such as TQM, excellence and EO in their organisations. Therefore, the outcomes can help in achieving the best desired performance. Originality/value-The present study is one of the most important empirical research studies that examine the total effect of TQM, organisational excellence and EO on performance relationships.
Total quality management dimensions and SME performance: A quantitative approach
2015
The objective of this study is to measure the relationship between some TQM dimensions and business performance of SMEs.The study seeks to advance the understanding of TQM and also resolves some controversies that appear in the literature concerning the relationship between TQM dimensions and performance relationship.Using questionnaire, the data for this study was drawn from 367 SMEs operating in Punjab, Pakistan.Structural equation modeling (SEM) technique was used for analysis. The findings indicate that management leadership has a significant effect on business performance of SMEs, whereas, the customer focus and continuous improvement to business performance relationship were found not significant.