Avoiding Hospital Admissions : learning from best practice in the NHS and in Kaiser Permanente 21 April 2010 (original) (raw)
In this issue: Editorial by Chris Ham 2 Making choices in primary care a reality 2 It's better together: involving older people in research 4 Care home closures in Birmingham: utilising service user experience and measuring impact 5 The implementation gap: embedding service user feedback for quality improvement 6 Projects update 8 New publications at HSMC 9 Postgraduate programmes 10 Events 11 People at HSMC 12 It is now over a year since the NHS Constitution was published which, for the first time, set out the rights and responsibilities of people who use NHS services and the wider public (Department of Health, 2009). The Constitution cemented the principle that high quality and responsive health services can only be brought about with the full engagement of patients and the public. In this respect, it builds on over a decade of policies and initiatives that have sought to foster greater involvement at every level of the NHS: from supporting patients to self care, through gathe...
Loading Preview
Sorry, preview is currently unavailable. You can download the paper by clicking the button above.